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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 6861 Views
  • 41 replies
  • 3 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Gorilla tag error old version can’t update!!

My son is playing the old beta version and now he has an error saying he can’t play with other people and needs to update…we’ve tried uninstalling and reinstalling heaps of times but it still keeps coming up and can’t play!

Universal Menu

When I turn On VR ocullus 3 all it ask is set up a boundry and then i cant launch universal menu by touching the meta button. I have to launch it from mobile app.

errfon by Honored Guest
  • 374 Views
  • 4 replies
  • 0 kudos

Oculus link not loading games on headset

For whatever reason the headset it self with not boot up the game everything works perfectly Fine game starts on pc but on the headset it self all I see is the image of the game from the library and it says loading yet the game is fully loaded on pc ...

Resolved! where is my environnement through LINK???

I just reconnected with my quest (1st generation) and when I went to my link universe, just a grid? I spent weeks in making my home and customised it!!! What's the heck? 'Homes' are a huge part of the fun in VR!! Is Meta totally stupid or what? I lik...

Laur78 by Honored Guest
  • 701 Views
  • 12 replies
  • 0 kudos

my quest will not connect to Pc anymore

so I'm having real issues with my Quest 2 was all working connecting to PC but I think its after latest update it wont connect. I have bought official lead just in case tried it in my laptop also. Factory reset the VR tried everything under the sun b...

Resolved! One month waiting for organization review

Hi I submitted all documents required for the review of my organization on the 26 of April. The website says it takes 2 working days. That was nearly a month ago. What can I do?

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Quest 2 left controller tracking not working

I was playing a game and my controller died, so i replaced the battery with a new 100% battery.However, the tracking on the controller did not work...Even though in the "quick settings" it said the the left controller is on 100% and is completely pai...

kocmoc_62 by Honored Guest
  • 290 Views
  • 2 replies
  • 0 kudos

Right Controller keeps spinning in circles

When I’m playing beat saber or just browsing Facebook my right controller starts to spin in circles uncontrollably. I moved to different room with different lightings and the same thing happens. Any suggestions or quick fixes would be very helpful. T...

Anonymous by Not applicable
  • 7711 Views
  • 19 replies
  • 0 kudos

Somebody sent my son money…

My son was playing a game on his oculus, and somebody sent him $15 to the account. He spent it like a dummy, but when i wrote the person asking why he sent money, they will not respond. Something doesn’t seem right with that, he’s 13, no reason peopl...

JMTgoblue by Honored Guest
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Need Help with Multiple charges to credit card

Ive been getting charged twice a month for $8.39 on the 15th and 18th every month on my credit card since Nov 15th 2023. The charge does not show up under my orders on my Meta account. I need help disputing this charge.I tried using the Meta Help Cen...

DaidusFox by Honored Guest
  • 325 Views
  • 2 replies
  • 0 kudos

My sons vr wont let him use it

Hello so my son can't use his headset it's seems to be hacked keeps coming up that's he's been banned until January 1st 1990 can anyone please help me with this @Oxxxyvr

Oxxxyvr by Honored Guest
  • 314 Views
  • 4 replies
  • 0 kudos

6 digit code invisible

Hello, my son logged in today and there is a 6 digit code that is invisible. how else can I get the code

Wondering where my package is

So i shipped my package through DHL 5 days ago, i used the email ***************** and i haven't heard anything back from meta like if they received it or not.

Quest 2 - Orange and Green on screen

I put on my VR, then quit Rec Room. I started a call with my friend then boom, in my house the screen frozen with the colors orange and green. Any fix? It wont even let me turn it off or factory reset

Resolved! Gorila Tag suck on update 1.1.78

When pc players open up gorilla tag many (21 players) are stuck on this old update and meta quest users (ive seen for myself on my own quest) have the flash back sale. please fix ive tried using internet instead of ethernet, deleting and redownloadin...

Resolved! Controllers not syncing to hand motions

So I decided to get some help here since I cant figure this out myself. When I was playing VRC earlier, I realized that my left controller refused to work properly. (For example, I tried opening my hand out, and instead it kept doing the peace sign),...

Resolved! Meta quest plus

I can’t redeem my 6 months free because I am not old enough. I tried to see if my mom could do it but she could not redeem it for me. I don’t know what to do.

dropplets by Honored Guest
  • 798 Views
  • 6 replies
  • 0 kudos

change sound track on youtube vr for meta quest 3

I bought the movie from youtube. It has several audio tracks. There is an audio track switch on my computer. But youtube VR for meata quest 3 has no audio track switch. There is only subtitle switch. How to switch audio track in youtube vr for meata ...

Armer by Honored Guest
  • 178 Views
  • 3 replies
  • 0 kudos

Quest 3 pc disconnect during gameplay in iracing

Hi, can you please help to solve issue - related to same topic https://communityforums.atmeta.com/t5/Get-Help/Oculus-Quest-Disconnecting-from-PC-during-Iracing/td-p/944192I'm getting frustrated that is so random and unpredictable, getting disconnects...

Wentox by Honored Guest
  • 1199 Views
  • 9 replies
  • 0 kudos

Resolved! PC App Won't (Re)Install

I've had a Quest 3 since launch (and before that a 2 and 1), and a few weeks ago I was surprised when the PC app lost my device and I had to re-pair it. Since then, Air Link has worked, but I can't get the PC to see my headset through the same USB ca...

Resolved! Oculus side effect: Insomnia. Anyone else?

Is this a rift specific side effect?If I play the rift for 2-3 hours (any time of the day) falling asleep during night hours becomes nearly impossible. Last week I did not fall asleep until 3:30 am (more than 4 hours of tossing and turning). The slee...

Resolved! Target of trolls

Hello I was recently the target of trolls, they reported my name as offensive when it was no such thing, I have spoken to several community guides who have seen me around and who also agree that there was nothing wrong with my name. My original accou...

SlSlRC by Honored Guest
  • 371 Views
  • 3 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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