Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 67302 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Gift card

Hi, I emailed a gift card for my nephew, I have the receipt from PayPal and he never received the gift card code. I emailed meta support@fb.com, but still have not received a response.

air link doesn't work tried everything please help!

So i got home from work i had an update on my oculus after the update air link doesn't work, i can't connect my headset through PC app, I can literally see "PAIR" in my headset i click PAIR and nothing comes up, I've restarted my PC , Ive restarted m...

Resolved! How to rename files from the headset

Good morning, I would like to know how I can rename saved files from the headset, without connecting it to a computer. Apparently there are file browsers on SideQuest that allow you to do that, but I'm new to this and haven't found any, and I don't k...

Gerard_ES by Honored Guest
  • 2448 Views
  • 2 replies
  • 1 kudos

PTC V56 Not waking from sleep

I am noticing that sometimes when I put my Q2 on the system does not sense my face and does not wake from sleep. I have to press the power button once to wake it up.This usually happens when it's been in sleep a long time and Wifi dropped. When I say...

Quest pro controllers stuck at 0%

I just got Quest pro controllers a few hours ago, when i paired them it was fine then it said updating controllers and has been stuck at 0%, i restarted my headset a couple times and restarted my controllers i also unpaired and re paired the controll...

haymerjr by Honored Guest
  • 336 Views
  • 2 replies
  • 0 kudos

My Rift S keeps trying to update after I already updated it

I haven't been on my Rift S in a couple of months. I have done the update it says it needs. The update thing will not go away, I've restarted my laptop, unplugged my VR from my laptop. it says "New drivers are required for Oculus. Update now" and I'v...

Air Link Crashing when playing a VR experience (v55)

Updated my headset (Meta quest 2) to a new version 55. Now everytime I try to stream a VR experience from my PC, Airlink crash!. Need help in here!. Can I roll back to an older version? is there anything I can do to make it work again? Version 54 was...

Resolved! Intel Arc A550M on Oculus Quest 2

HelloI am planning to buy gaming laptop Maibenben P527 with Intel Arc A550M video onboard. The question is that, will Oculus Quest 2 work with that specific video card?Thank you in advance.

NariusFX by Explorer
  • 1141 Views
  • 5 replies
  • 0 kudos

Resolved! How to get my old account back?

Last Year i had to factory reset my quest 2 because of a glitch with the tracking so all of my stuff was gone and my family does not know the password or email to the quest 2 they bought it in may - june 2021 so if someone could help me get my old ac...

Cant merge Oculus and Facebook accounts

Hi,I have the same email attached to Oculus and Facebook platforms. When trying to follow the steps in the Oculus App to merge the accounts after the login, then click on the "confirm" button on the screen presenting both accounts, it pops up a gener...

I need help recovering an old account after factory reset

I have the username @kendu56 but I can't access the account because I do not know the email I used to sign up! is there a way to lookup the email associated with this account? I'm sure I can figure out the rest if I knew the email I used. I had to fa...

Memory full error watching 3d movies

Hi.. I'm having several issues when watching 3d movies on my Oculus quest 2 256gb. After about 10 min into a movie I get an error message saying memory full then the movie crashes.. Also the sound on some movies will play in one app like Big screen b...

Quest Pro hissing noise/audio problems

I noticed a thread on Reddit with a lot of people having the same issue I am. I have 2 Quest Pros, both make a static "hissing" noise whenever playing audio. It is not dependent on volume, both headsets are brand new. Tried factory reset, newest upda...

laslen by Honored Guest
  • 6100 Views
  • 18 replies
  • 4 kudos

Oculus wont pair with app

 I had to factory reset my headset a few days ago and now whenever I try pair the quest to my app this pops up and I’ve tried everything like clearing my device on my bluetooth and restarted my phone and it still didn’t work please help me

IMG_5635.png
JakoOnTop by Honored Guest
  • 500 Views
  • 3 replies
  • 0 kudos

oculus no command while entering boot mode problem.

So one time, i wanted to play a vr game, but when i tried to log in to my account, it was these messages: Oculus Core Mobile Services keeps stopping, ShellEnv keeps stopping and etc. So I tried to go to boot mode, by holding the power button and volu...

GodderVR by Explorer
  • 1136 Views
  • 2 replies
  • 0 kudos

Quest pro controllers are unresponsive

My right quest pro controller refuses to wake up after I unpair and attempted to re pair it to my quest 2. I’ve tried restarting my quest, factory resetting the controllers and charging them as well as waking them up. When I hold down the menu button...

funiki1 by Honored Guest
  • 310 Views
  • 2 replies
  • 0 kudos

Lost game

my game was deleted randomly and i went to the store to re-install it, but it says i never bought it, i have spent a lot of time and money on this game

Controllers show in game during Air Link

Playing a game while connected to Air link causes my controllers to always show at about half opacity no matter what, I can't seem to find the setting to turn that off and neither could I find anyone else having this problem.I've tried turning on and...

Moniky by Honored Guest
  • 551 Views
  • 5 replies
  • 0 kudos

Resolved! Delivery time

My package has been ordered on the 7th of July and since the first estimated delivery date, almost every day the delivery date is changing. The first delivery date was the 13th of July and today it changed to 25th. Could I be informed why is the taki...

Foxy2373 by Honored Guest
  • 605 Views
  • 1 replies
  • 0 kudos

Guardian room scale boundry

My Guardian boundry has no limit. We have tried rebooting and clearing the Guardian history. When we go into Guardian and try to click on stationary or room scale to create a new boundry nothing happens.

rsdemott by Honored Guest
  • 1344 Views
  • 10 replies
  • 0 kudos

cant reach oculus service while I was trying to set up oculus

Hi.I can't reach oculus service for some reason. Now this is not a problem with already installed oculus its a problem with setting up oculus heres more info https://docs.google.com/document/d/1WLMGMuH8qbynebbj5SvAfqki_vbpaNtyHonWVnd2sVg/edit @pkp107

pkp107 by Honored Guest
  • 299 Views
  • 2 replies
  • 0 kudos

Classroom Head set setup

We have a number of Quest 2 headsets for a visitor center experience and having purchased showtimeVR which works very well the challenge is that it appears that we need to have each headset setup with individual meta accounts  Is there a simple work...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels