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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Display port Connection Failing

So, I just got a new PC and i started playing games in VR but randomly my screen would freeze then turn black for about 10 seconds then turn back on and on some games when it turns back on id have to restart the game. My oculus app says my display po...

MetaQuest2+Pro Controller Wi-fi off Location information goes wrong.

Hello everyone, nice to meet you.I am a user from Japan.I am having a problem and need your help. I am using MetaQuest2 and Pro Controller.When I turn off the wi-fi while using it, the tracking of the PRO controller does not work. It is reproducible ...

Resolved! Locked Out of My Account F2A quest 3

i'm writing from a new profile since my orignal one is locked. I’ve been locked out of my meta account due to having 2fa enabled via quest authenticator iv'e reached support, uploaded my id, and recieved a reply my details doesn't match up since my n...

did not get referral

Hi I did get Quest 3 today and linked it with my account which was setup after clicking ref link from my father (Redacted) went through whole setup, linked device but store doesn't show any bonus money to use for games. I asked for new referral code ...

Need some help with finger tracking on quest pro setup.

So I just ordered a Quest Pro, because the idea of having face tracking, eye tracking and the ability for people to see when I am looking at them, and talking to them totally appealed to me in games like vrchat, which will be my main use for it, so I...

Resolved! Quest 3 cannot play VP9 codec videos with a resolution larger than 3840x2160.

In the latest OS version of Quest 3, as per the subject above, it cannot play VP9 codec videos with a resolution higher than 4K. However, it was able to play videos with a resolution higher than 3840x2160 without any problems with other codecs such a...

Resolved! Can't log in Oculus Quest 2

Username: Informalfrog My Oculus carried out an update today. On completion of the update I was logged out completely. I had previously set up my account (early Feb 2022) using my Facebook account (I only have one). When I enter the details (which I ...

Walkabout mini golf course missing

Hi there,I am unable to access any of my mini golf course? Many thanks

Asgards Wrath 2 can't select the current cosmic event

I just purchased Asgard's Wrath 2 about a week ago. There's a current cosmic event going on but when I place the pointer over the first one in the list I can't select it by pushing the A button (or any button for that matter).How can a start the even...

Resolved! Can't log in & can't contact support

I feel like I am hitting my head against a brick wall so I hope someone can help.I had an old Oculus account from years ago for my Rift CV1. I noticed an email the other day saying that the account would be deleted on 29th March and that if I wanted ...

Resolved! Can only see top half of 8 digit code

Headset gives an 8 digit code and asks to log in on another device and input code. However can only see top half of 8 digit code. The characters are cut in half. We have tried to guess lower half but not successful.

Quest 3 not working with quest touch pro controllers.

just bought the controllers they just keep saying updating zero percent forever. i have done all the trouble shooting i could find like restarting headset, resetting controllers, re syncing controllers, syncing one at a time too see if they would upd...

Quest 2 link not detecting

So basically im running the latest version of oculus app on my pc and my oculus is having the latest update as well, but when im trying to connect my pc and my quest with my 3rd party cable it searches for a pc forever. Thanks for any advice. 

Resolved! wishlist is empty

I use FireFox on Windows 10.I am logged in in the shop, I see my orders and when I go to games I see which one I own or which one is on my wishlist.But when I click on wishlist it's empty.It was working before.

PTC v64 - Passthrough Quality.

Passthrough quality is definitely improved in terms of reading text including my phone screen, power there is now a stutter motion blur when moving my head and also my kitchen lights cause a flicker, I presume due to a slower shutter speed. Overall t...

Help emailing support to send required information

Hope someone can help.I purchased a second hand quest 3 from a normally reliable retailer in the UK. Days later, my son receives an email suspending his account. With much difficulty, he manages to raise a ticket. He was told the headset was reported...

Resolved! Boundary moves between sessions / saved boundary can't be reloaded

Hello, I am experiencing two problems with saved boundary on my Quest 3 (PR-v64). 1. Moved boundarySometimes I restart the device, move rooms, create free room/stationary boundaries.But once I am back in the already saved room "office", the borders a...

Resolved! Gorilla tag ban

Got banned on gorilla tag didn’t get any notification email

Resolved! Anyway to get store credit instead of the free game with quest 3?

I will never play Asgards Wrath 2 and it's worth $70. Anyway to receive a reduced store credit instead? Like literally any amount would be fine.

NPCGrog power abuse

I went to give this guy a hug in Horizon and he got all angry and banned me for 2 hours. Isn't that the reason for personal boundry limits is for when people don't want to have others close to them? Is a completely unreasonable ban and he shouldn't h...

Meta parent and child account issues

Is anybody else having ISSUES GALORE with this parent account? I've never known something to be this ridiculously difficult and stupid in my life. My AUTISTIC son cannot access his account, that we have spent hundreds of pounds on, despite jumping th...

Resolved! Wireless PCVR Image is Awash with Colors and Artifacting

Solution: Disabling the auto overclocking function set at the bios level resolved my issues. Problem: The video below depicts what I experience when streaming PCVR while using the H.264+ codec. For the benefit of search engines, I will verbally descr...

Didabled accounts

I received an email about a week ago from Meta that I needed to verify my age or my accounts would be permanently deleted. I immediately went through the steps to verify and received an email within minutes that said all restrictions were lifted and ...

Resolved! Option to change video codec in Oculus debug too not showing>

I just connected my Quest via Link cable and wanted to test out some settings. I saw a YouTube video on how to get the best out of the link cable and this guy changed his video codec to H.264. (Link to Youtube video Below). The problem I am having is...

Child’s account suspended

My daughter set up her oculus herself without me realising I needed to set up a parents account first. She then got requests for photo id. We used the link to request parental supervision through my meta account and change her date of birth to the co...

Quest pro controllers enter sleep too fast

Hi there. I'm using my quest pro to play PCVR. After a firmware update on my controllers they started to go to sleep after 10 seconds of not moving. My hands disappear in game until i move again. This is so annoying! There is no setting to change thi...

Pro Controllers Misbehaving again. Please fix this.

About a month ago, I and several other players of GOLF+ began experiencing the same issue: our club would randomly swing out of nowhere, or snap away from our hand, or just disappear and maybe or maybe not return. All of us are using a Quest 3 with a...

PIN reset email

I need to reset my PIN since I forgot it, but I haven't gotten the email that it says it sent when I click "forgot PIN"

pointing circle issue

In Oculus controllers, there is typically a laser-like ray that extends from the controller and a small circle or dot at the end of the ray, which serves as a pointer. Now, if I press on controller button without release, the circle will disappear un...

Unable to connect to app

Recently I had my account suspended due to my little brother (unknowingly) using my 18+ account. I got the issue fixed, but now I’m unable to sync my headset with my phone. More info:-both the headset and my phone are on the same wifi-Bluetooth is on...