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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Supervised account for 12 year old cannot get permission for PG rated games

I purchased Moss for Quest 2 so my 12 year old son could play on his supervised account.I have it installed under my account and shared on the device.Game is PG, yet he is blocked from using, and there is no option to request permission. I check unde...

Can’t turn off anti aliasing and high vr layers

So I just got my meta quest 2 a few days ago and whenever I connect it to pcvr it’s super laggy and the image is choppy. My pc has more than enough power to run pcvr. And for some reason inside the oculus software I can’t turn off anti aliasing and h...

Screenshot button takes video instead of screenshot

Hi im having issues taking screenshots on quest 2. When I push the meta button on right controller plus the trigger, it starts recording a video instead of taking a screenshot..is there something I need to change to take screenshots?

Tracking is not working

I have a Quest 2. When I start up the controllers vibrate and head tracking works. As soon as I pull the trigger on either controller the tracking circle jumps to the Center of the screen and I can’t move it. If I press a button the circle flashes bl...

My meta account doesn’t appear online to friends and can’t join calls

It happened to me a couple of days ago i can’t call my friends and can’t join their calls and it appears to them i’m offline even tho i have the settings set to appear online

No tracking at all - quest 2

I have been experiencing some issues with my quest 2. when I turn the headset on I cannot hand track or use the controlsI have unpaired and repaired the controls multiple times this does not work. I’ve cleaned the cameras. I’ve cleaned the entire dev...

Resolved! Quest 3 LED light PINK

Hi, I noticed that my Quest 3 LED light is pink while on. It's been this way for about a month and a half. Nothing seems out of the ordinary other than hand tracking isn't the best. I've tried hard and soft resetting, turning it back on and off. Lett...

I cannot add a payment method

Dear Meta,I am extremely frustrated with you right now. I have been a customer for years and nothing has ever gone wrong with my account UNTIL a week or so ago. Out of the blue, your system decided that it would no longer process my credit card. Ther...

Can't watch together in Horizon Home

Hi, Wondering if anyone else has this issue. I cannot watch Meta TV together with my friend in horizon home. Basically when I click together he gets an error that says cannot play and it plays for me and he sees nothing. The same thing happens with t...

Keep receiving Age Verification prompt

I have enabled parental restrictions on my son's account as he continues to get prompted with the age verification prompt. I don't know why this. Anyway to avoid this from happening?

Referral bonus not given

Been trying to find help online for meta-regarding her referral bonus that was not given to me or my friend about two weeks ago. I let him use my MedQuest three he played it at my house for about three hours said he was buying one the next day so I e...

Oculus 2 controllers won’t connect and they are vibrating and blinking

Hi there. I believe after this last update, we started having issues with the controllers not “connecting” or being visible on the screen. in the meta app, I went to devices, after removing both batteries and putting in new ones that were 1.5, with n...

Controlers not connecting, unpair as advise now wont repair

Contolers not pair with head set , stopped working unpaired then new batteries now won't pair

Oculus/meta quest 2 keeps turning on then off immediately

My oculus/meta quest 2 keeps going to the 3d logo and then immediately turning off, and repeat the cycle until the battery runs out

Problem with link cable and same USB port

I am connecting the Meta Quest 3 via link cable with my pc. While connecting I am following the procedure:1) Start PC and Meta Quest2) Start Oculus software3) Plug in the USB link cable.The weird thing is now, I get only a permanent connection (the g...

Varies issues please help

HelloI am having a few issues with my Rift S that are usb and seemingly controller vibration related. I have usb 3.1 and 3.0 on my board. When i plug the rift into the 3.1 port everything seems to be working perfect until the controller vibrates. Thi...

Lines on my lenses

I was playing a game then got off and 30 minutes later I get back on and see thin lines across my screen that when they look at something they flash

Oculus suspension

My son got a report that our account was suspended. I have spent months emailing the meta team and I get the same response that the team is looking in to this for me. But no one ever actually responds with anything helpful. I am at the same spot I wa...

Random Account on brand new quest 2

When I bought my Quest 2, there was a random account already on it. My Quest was not pre used, I bought it brand new. The name of the account is Joesph Turner. I didn't think anything of until today. It was doing the log in on another account thing a...

Resolved! Bought a crossbuy app that has a subscription option. Can't download it to PC. (NOT Meta+ related)

Trying to help a user with the following scenario. Please reply here as it's not my account having the problem and will likely happen to others.User buys a game on Quest store.The game offers a yearly subscription, which the user purchases because th...

I can not add a payment to my account.

Dear Meta,I tried to buy Meta Quest 3 from meta.com on 03.16.2024. I logged in with my Meta Account (which is the same account with my old facebook account), I entered my credit card information and placed the order. I received an order confirmation ...

How to replace controller with warranty

Hello,I'm wondering if anyone has any experience replacing a controller with the warranty?I bought new left and right controllers on Feb 14 this year and the left controller is already drifting. Per the order page, it's covered under warranty until F...

Resolved! Second Profile Redownloads Game

I wanted to make an additional meta account for other people in my household to use the headset and each of us save our own separate progress on games. But after making the new profile it's asking me to download the game again. And it's basically tak...

Onward- game having issues downloading

I bought Onward and i can’t Download it i don’t know what to do

Rift S audio crackling after installing meta link software

Hi! Im having problems audio problems woth my rift s. Audio just doesnt work with the required software installed, as there is a strange crackling noise. Uninstalling the Oculus app fixes the issue, but installing it again may or may not break it aga...

Home Environment installation issues

Hello, I have a problem when I try to install the environment and it flies out of the menu and goes into the Wi-Fi settings. So what should I do?

Account suspension

Hi I need help because in my notifications it is telling me “provide your account details by April 3 or your account will be suspended”? I don’t understand because when I click this notification it just takes me to the store thanks

I am starting a Game on quest link and it just opens on my pc

Everytime I start a game on oculus Link, it only starts on my pc but my quest is still at the loading screen I´ve deinstalled/reinstalled my game and restarted my quest and pc and still nothing is working

Resolved! Referral Quest+ Games

Can you referral Meta Quest Plus games? This is probably a no but I want to know before I buy the subscription for my brother and I. Thanks!

Friend's list doesn't work.

Me and my friend organised to play together on VR and when I try to message him it tells me to go to migrate my account to Meta account, even though it is a Meta account. I had no trouble messaging him when I used Oculus AND Meta before hand. I can't...