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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3786 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Resident evil 4 Download issue.

Hello, I got resident evil 4 VR today at 3 pm when it launched I have been downloading it for a few hours. I pressed download took off my headset and left it on charge. I came back an hour or two later and the game is still downloading but oh wait it...

Kyle979 by Explorer
  • 10895 Views
  • 8 replies
  • 0 kudos

Resolved! Oculus referral program

I sent my oculus referral code to my friend and he accepted my refferal invitation. After sometime he activated his new oculus quest 2 but we both have not received any credit yet. Can anyone please tell me what can be the reason ? Oculus rfferal was...

Referral code not working

Hello i just got my quest 2 in and tried to click on the referral code my friend sended me but it kept redirecting me to the explore page is there any possible way i can get the 30 euro credits on my oculus account?

Quest Referral

I just referred my second friend to get a quest. She went out and bought one. Started the referral process. She accepted it. My app told me she accepted. Continued with the activation. Now there is nothing. It doesn’t show her as accepted or anything...

Theluky8 by Honored Guest
  • 169 Views
  • 1 replies
  • 0 kudos

Your setup process is broken.

I am told to go to meta.com/setup. I do.It asks if I want to set up with Facebook or Oculus account. I select Oculus account.It asks me to sign in. I try. It says wrong email or password.I reset the password using the forgot password link. It says "T...

Mobile App & Account

Was setting up new Quest 2 after my sons old one wouldn’t pair with mobile app & now I just bought a Brand New Meta Quest 2, the 2nd in less than a year & now the New Quest 2 will not pair however … setup was done on my phone for my son & I “noticed”...

Forced update and no longer access to content

I have an older email account that was on Charter. Charter email is no longer around and I need to have access to the games I purchased. I opened a ticket with no response. This forced update has let me without access and had to create new account. n...

Airbridge BUT need home wifi too!

We cant have airbridge On while updating the apps from meta so we need to toggle airbridge and home wifi. BUT every time I connect to airbridge I must enter my password and wait, seemingly for 2 minutes, while it restablishes. Is there any way to spe...

walshlg by Explorer
  • 169 Views
  • 2 replies
  • 0 kudos

$30 referral

I was referred by one of my friends I got the $30 when I first referred but I haven’t got any since and my friend has got his.

Airlink not loading

So i just got a quest 2 for Christmas, and I have been having issues the entire time I've had it with air link, I can connect to my laptop but when I connect and hit launch, it takes me to a black screen where i see my guardian, no hands, no controll...

Resolved! Redeemed Game Code Wrong Help

My husband is managing my son's account through parental supervision. He shared a link with me and I thought we were supervisory to my son on a family account. I claimed the redemption code on my account but realized it needed to be in my husband's t...

Broken right controller

My son broke the right controller using a golf accessory and we have reordered a replacement. Is there a way to get out of the golf game and back to the main menu since we don’t have a working right controller?

Sinch711 by Honored Guest
  • 149 Views
  • 1 replies
  • 0 kudos

Blurry lens on my new quest 2

brand new out of the box just opened it up yesterday for the kids for Christmas and there is blurriness on the lens and it looks like it’s on the inside

Beam8787 by Honored Guest
  • 338 Views
  • 1 replies
  • 0 kudos

Brand new out the box

Hello, I have tried everything and the headset will not pair. I am new to this whole experience and I need assistance. I would like to speak with someone. My partner even set up a meta account and tried to pair and it tried until we stopped it from t...

Stuck on pair screen.

just got a quest 2 and did the setup didn’t work when I tried on my phone or my dads phone to connect to the app. So we tried the pc and it worked now I have connected the app with the quest! But the vr is still in the pairing screen and still saying...

New user error

New user trying to get up and running and could use some help. Anytime I try to launch something I get the following error message:”Something went wrong when launching Beat Saber on your headset. Please try again.” I have verified both the phone and ...

Security pattern problem

I got a Q2 for Christmas and when I set up my account I skipped the pattern option, now though when I try to go back into my account it tells me that I need to put a security pattern even though I don't have one. So I'm locked out of my account. This...

my games are no longer displayed

I turned on my oculus quest 2 headset after several months and it asks me to type a code on my computer to update the connection on their new metaquest page, which I did (twice), it tells me that the connection is made but when I turn on my headphone...

noumannsi by Honored Guest
  • 119 Views
  • 1 replies
  • 0 kudos

Apps won’t exit

I’m having a new problem in the past 2 weeks. When I’m in an app and press the button to exit, I see the icon signaling that it’s trying to exit, but it never ends the game or app that I’m using. The only way to exit is to press the power button.how ...

Meta Oculus 2 pointer stopped working in 3D videos! Help

Meta oculus 2 controller pointer stopped working in videos. Pointer works fine until I go into a 3D video then it defaults to a point where my mask is pointed so I have to look right at something and use the trigger. Rather than using the controller ...

my accoutn has been disabled

i have a facebook account that was hacked and disabled and i didn't find any help or solution in facebook help center even if i tried to request a review the bot said that my request is declined. if there is any help or a way to contact a humen suppo...

Cannot pair headset to mobile

We cannot pair the Oculus Quest 2 headset with my mobile, I’ve tried everything suggested, spent hours trying and reading support suggestions, nothing works. We bought the headset in Jan 2021 and it has worked fine since then until a few weeks ago wh...

Anonymous by Not applicable
  • 855 Views
  • 10 replies
  • 0 kudos

Wish to Change Username

I'd like to change my username, but it is making me wait 6 months. My daughter changed it without my permission and I can't change it back.

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