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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Help with Oculus child account
I’m trying to get my son’s account reinstated.I tried to convert his account to a child’s account to enable parental moderation from my account. Unfortunately after changing his birth year to the correct year for his age, his account was suspended. I...
delete media from your Meta mobile app
Strange why meta won't delete my personal picture and videos 樂 on Meta mobile appHow do I get around this close my account and create a new one ?Any help would be good as meta don't wanna help just say this option has not been added.
DeadlyHunter VR not installing
The game in question is not installing. Have tried reinstalling windows, oculus software to no avail. It keeps failing to install after it downloads. This is with 250GB of free space on my hard drive. Oculus Rift CV1 not S
Identity Confirmation not working
I recieved a notification from META that I "may not be using the right kind of account" It asked if I share my account and I do not. It then asked me to confirm my identity by Mar 8th or my account will be suspended. I have uploaded my drivers licens...
Resolved! Quest TV 360 video playback controls confusing
I trying to watch some 360 videos thru the Quest TV app and the controls are very confusing and janky.I want to be able to rotate the view without having to rotate my body. Intuition tells me to move the thumb stick to the left/right…and this works s...
[SOLVED]Migrating from Oculus to Meta warning Email
[EDIT: I just had to go to my meta profile top right of website. There is no new 'meta app' to replace the 'oculus app' its all just on the website now.]So I have just had my second "Log into Oculus Forums with your Oculus account?" Email.But i have ...
Resolved! Can't connect vr headset to phone
Brooo, I can't connect my phone to my headset. I feel like I've done everything that I can to try and connect it, and it just won't. I followed the tips on the meta support thingy, but it still won't work. I did a factory reset on the headset too, bu...
Cannot install
Hi, I am trying to install it. No luck so far. Now, it keep asking me an email of my organization I work for. I am retired and I don't work for any organization. I just want to play. But I can install it at all. I try reinstall and repair. no change....
Blade & Sorcery nomad refuses to stay installed
Subject. Every time I've installed it, it would show installed for a moment (i get the notification) and then it just deletes itself after completion. Every other game installs perfectly
Pairing issue
So I just bought a new left controller for my quest 2 because my other one broke but I'm in the oculus controller pairing screen and can't get my controller working for some odd reason. I need help real bad cuz I just spent $80 on this controller
Registering Meta Quest 3 warranty
Can anyone advise on how you register a Meta Quest 3 warranty. Does it need a receipt of purchase. I am getting one from eBay, it is new but it does not come with an original receipt. an you register with a serial number?
Cannot Add Payment Method
It seems Meta only makes these devices for North Americans and Europeans. As an African, i am locked out of this platform. I cannot add a Payment Method. I can't buy a gift card and i understand that even if i do my country does not exist on the purc...
Can't pair headset
I recently noticed that in the mobile app my Meta Quest 2 was not paired for some reason after I used the headset for a few months. I went to go pair it again and it said my Meta account was already connected to the headset and I would need to factor...
Resolved! Can't connect Quest 2 to mobile device.
On the phone it says headset found, I enter the code that's in the headset, it won't connect. It worked a week or so ago when I initially set up the device. I tried a couple different mobile devices, same result. I factory reset the Quest 2, now it's...
No longer have access to my email account
Hi, I no longer have access to the email account I signed up for my son's Oculus account with years ago -- in fact, the email account no longer exists. How can I log in to my son's Oculus account and transfer it over to Meta without losing all of his...
Can't Restore Backups on Quest 1
Quest was working fine. I purchased Meta Quest Plus subscription, switched on the Quest and it was constantly crashing "Occulus Core Mobile" keeps crashing. So I did a factory reset and https://secure.oculus.com/my/cloud-backup/ lists the saved data,...
stuck on bubble screen after hard reset attempt to fix incorrect date
I noticed my wifi connection on Meta Quest 2 showed "limited connectivity" or something like this. I also noticed the date was incorrect. I tried to change the date manually in the setting menu, but there was no option to do this, I could only change...
Unable to open in game menus
When i'm on the oculus desktop app on the pc playing games and I want to open the in game menu it always shows the actually oculus menu if that makes sense, like where you would go to disable the link cable. The game I'm trying to open the menu is Va...
Quest 3 with Logitech 29
Does anyone know how to use the Quest 3 with Logitech G29 without using the PC using Link or Airlink, some information on how to multitask to use a keymap??
Resolved! Oculus Quest 2 not starting up
I have tried the factory reset multiple times and still it stalls in a black screen the controller vibrate repeatedly until I turn the headset off
Resolved! Download file failed, but storage space not released?
I have 8GB storage space left, and I download a 4GB file by Meta Quest Browser. The download task failed, so I cannot see anything in the \Download\ folder. But my storage space become 4GB left. Where can I find the temporary file and to delete it? T...
Payment issues
iv tried everything different cards, logging in and out, changing pins, nothing works. when i put my pin in it gives me "We noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Hel...
Resolved! Difficulties with oculus 2
So I was playing a game on my oculus, and had to restart it. After I restarted it, it showed me a pop-up saying "Something went wrong. An error has occurred, please try again. Generate a new device code" and when I try it doesn't work and keeps me at...
Resolved! Got stuck on checking status
Hey I was trying to connect to my quest 3 but I got stuck on checking status but I was logging in on a different account then the one that i logged into my oculus quest 3 with tell me if that is the problem thanks.
Resolved! Same problem as I had first in windows 10. But now in windows 11
Hello.I have exact same issue with my Oculus Rift S as I had back in link: https://communityforums.atmeta.com/t5/Get-Help/Issue-with-Rift-S-Screens-are-snowing-and-blinking-with-every/td-p/1142739Only thing it's not wrapping the blackness but only sn...
Resolved! Live Support
Ok so I am having this problem where I`m trying to have a talk with a live agent in support because my right controller is damaged and when I go to support ticket> meta quest> meta quest 2> Right controller> thumbstick> thumbstick damaged then it doe...
Oculus Go - Controller not being recognized
I have an Oculus Go, and yes I know it’s ancient. I haven’t used it for a couple of years. I have an issue with my controller not being recognized. I’ve tried everything I could think of to no avail. Any advice would be appreciated
I've been signed out of my account and my Quest 2 won't show a prompt to sign in.
Hello, yesterday I powered on my Quest 2 to play some Beat Saber, only to see that all my purchased apps are gone and that I'm not logged in, and the quest isn't prompting me to log in. When I go to see my accounts to check if I'm really logged out, ...
I can't purchase any games
So, I'm trying to purchase some of the games that I would like to have but, when I purchase it gives me a message that the card is decline however I have enough money to purchase the game. I already tried different methods to purchase for example thr...
