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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Unable to remove a device from Meta account

Hi,I no longer have my quest 2 device and I want to remove it. So far I managed to remove it from my phone app, my oculus game launcher on my computer and Oculus account.But on my Meta account, it is still showing I have a quest 2 and there no way/no...

Exe File not launching

When i download the exe file to setup the meta app nothing happens and the program doesn't start

Has anyone figured out how to get the oculus 2 out of the pairing mode

Can any one help or can u the developer of the oculus 2 . After this happened to me I have found I'm not the only one and yall should ba able to fix the problem and send a new firmware to the oculus. I bought 1 for my daughter who been asking for one...

more than one space?

Have a quest 3 and set up a space with furniture in my living room. Today I was using my quest 3 up stairs and tried to add furniture. I could see my living room space down below. When trying to add furniture it would not let me as it was trying to s...

Change currency of trial subscription from FitXR.

In short, the game says it'll monthly bill ￥1,290 but on the payment area it shows $12.99 (￥1,881.78)Is there a way to pay ￥1,290?

Help gaining access to account

My email paired to my facebook account that is connected to my quest was deleted and it still shows that email on my meta quest and I don’t remember what the email was so I’m not able to log into it. I can’t create a new account either because I will...

Quest 3 Headset Powered On with Blank Screen

My new headset is charged and appears to be hosed.1) It seems to be in an eternal state of ''power on." Nothing happens when I press the power button.2) Factory reset is rendered useless (see #1 re: power button)3) Logged on an off of mobile app and ...

Seriennummer Meta Quest 3 und Seriennummer OVP

Hallo,kann mir bitte jemand bestätigen, dass die Seriennummer der VR Meta Quest 3 Brille mit der Seriennummer der Originalverpackung nicht übereinstimmt. Vielen Dank Liebe Grüße Michael

Referral cannot be accepted

My Account cannot Accept Device Referrals.But I need the Account to activate my new Q3 because of the Games inside.Support Always wants Account information and after given No reaction.With new Meta account the referrals are working.Never had any devi...

Why won't My oculus quest two turn on properly?

I'm getting extremely sick of this. So, ever since this morning my Oculus Quest 2 has been acting strange. let me explain it. So around 11:30 this morning I hopped on my Oculus since I really didn't have anything planned for today, and pressed the po...

bad frame rates in Beat Saber since the last update v1.33

Hi,Two weeks ago I received my Quest 3 and beat saber was the first game I installed. Everything was fine, tracking was nice and the graphics were smooth.Unfortunately since the last update v1.33, I have a really bad frame rate. The blocks are notice...

Resolved! Pre ordered Asgard’s Wrath 2 and it didn’t show up in my library.

Back when you could have pre ordered Asgard’s Wrath 2, I did it and now when it has released, I was stoked to download it and play it. But when I got to download it, it says I have to buy it again! Is there something I am missing here or did meta rea...

Can't add a secondary account

I am trying to add my secondary account onto my quest 2 and it spins and blinks the meta logo BUT it beeps the startup sound around 3 seconds from each other at varying speeds is there any way to fix this

Resolved! No Referral Bonus for Quest 3 Activation

HelloToday, I referred a friend using my referral link, and despite them activating a new Quest 3 device, no bonus was received.When attempting to use my referral link again, they encountered an error stating they couldn't accept the referral as it h...

Charger not working right

Is it normal when you can move the charger around while it's charging because very time I get a new charger I have to twist it around to work

I have a Meta 2 and Meta 3 and unable to multiplayer with any games

I have a Meta 2 and purchased a Meta 3 for the wife. the Meta 2 has my account and the Meta 3 is her account. I can invite her into a group but unable to play any game together. With app share enabled on the Meta 2 we are unable to multi player any g...

Wifi connection failing issue

So I have been trying to connect to my wifi from my phone and the headset but whenever I try to connect it says “Wifi connections failed due to issue in hardware in oculus setup fix” when I looked it up online it said to do a factory reset and so I d...

Resolved! Unable to redeem Asgard's Wrath 2

This has to be the most poorly implemented gaming device ever created. Now, yet another issue with this piece of crap. When I click the redeem button for Asgard's Wrath 2, it simply routes me to the store page where my only option is to purchase the ...

Resolved! Air Link is trash

I purchased this to play mostly PC VR games and air link stopped working after one of the Meta updates a few weeks back and hasn't worked since. Even the latest update has had no affect. Oddly enough Steam link works perfectly fine. But I can't acces...

Open Letter to Horizon Worlds Developers and annyone else connected to the top Tier

Dear Horizon Worlds Developer,I hope this letter finds you well. My name is Tinad67, and I am writing to express my deep concern and frustration regarding an incident that occurred on December 11, 2023, at approximately 3:40 am EST in the Horizon wor...

Oculus quest 2 says I need to be logged into facebook to login into facebook. I can't play my games.

When I try to click on friends list, it says I need to sign into facebook. When I try to login into facebook, it says I need to be logged into facebook to login into facebook. When I go to the oculus app on my phone or the facebook app, it showes tha...

my quest 2 isn't charging to full sometimes

My Oculus(bought before rebrand) quest 2 has an issue where everytime I charge my headset it greenlights and shows on the screen as 100 percent but if I unplug it and let all the lights and the screen turn off when I plug it back in again it shows ex...

Resolved! Meta Quest 2 restarting every time I press any buttons on the headset.

Hello All,Yesterday, I connected my Oculus Quest 2 headset to my PC using a cable for PCVR gaming. After I finished playing, I held down the power button on my Oculus to open the power menu to shut down my headset. I accidentally pressed the restart ...

What can I do if I am not eligible for the meta quest plus 6 month free trial?

I bought the Meta Quest 3 512GB version expecting to be getting the benefits of the meta quest+ free trial. I did not do much research into it so I didn't realize it had an age requirement. The offer expires in 3 months which is not enough time for m...

Resolved! Purchased Bonelab on Quest 2. Was supposed to be a cross buy title, but not showing up in the PC app

The new game Bonelab was supposed to be a cross buy title. Meaning, purchasing it on Quest 2 store meant you had the Rift (PC) version as well, and vica versa. Problem is, that while the website says I've purchased it and I've been playing it fine on...

Resolved! Asgard wrathv2 release date issue

Having problems today getting my game to go in my headset I have redeemed it any ideas

Factory reset

Good evening. I need help, I had to factory reset my quest 3 and no I lost all my games. How can I get them back pls….

Resolved! Extending Link Cable

HiI have a Kiwi USB 3.0 to USB C Cable that I use to connect my PC to my Quest 3 headset. It's 5m (16ft) long, but I would like to extend it. What do I use to do that?Thank you!

Quest 3 Snapdragon Sound Support

Hi,Can someone from support please confirm whether the Quest 3 supports Snapdragon Sound? It was mentioned in lots of the launch material (for example here ) so I purchased a pair of Bose Quietcomfort Ultra buds that also support Snapdragon Sound but...

Resolved! Oculus 2 - Infinite Loop USB Update Mode :(

Hi everyone, sorry if my english have a few mistakes. I'm from Argentina.My Oculus Quest 2 (64Gb) is stuck in a USB Update Mode since Yesterday. I just turned on like always. The device had just one week.I can't do nothing with it, I will detail you ...