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removing a quest 3 from a deleted account

HI. hope someone can point me in the right direction here, so - got my son a quest 3 for xmas and made the mistake of letting him set it up, he registered his age as 18 (hes not) and ignored the emails about age verification...... so his accout got l...

Resolved! Can store credit be transferred?

Can store credits be transferred to other people, like my friends?

VRChat Crashing

Hello, my quest 2 keeps crashing on VRchat, usually around after 40mins-2hrs of straight gameplay, the game will start to sort of glitch and freeze (the screen wont move with the headset and whatever noise was being made at the time in VRchat will ke...

Can’t get past meta.com/device code

Our META device is currently inoperable because we can’t get past the device code. We see the top 20% of the code and no way to maximize that screen or scroll down to see y the code. While looking for an answer, send this is a current issue and there...

Resolved! How do I get a 6Ghz frequency on my Quest 3?

Can someone please explain how I get a 6Ghz frequency on my Quest 3? My router from my isp only does 2.4Ghz and 5Ghz and the wireless 6, Asus Router x55, which I currently have in access point mode only does 5Ghz frequency and 1200mbp. If I purchased...

Slightly transparent image duplicates/shows on lense even after restarting

I tried doing a hard reset using the power and volume button command to fix this but it keeps showing a slightly transparent image on the left lens, is there a way to fix this or would it be best to replace the headset? There is no physical damage on...

Distortion/transparentish lines on right lens (HELP)

Hello,I just got my meta quest 3 yesterday and love it, but unfortunately i ran into an issue today where my I am seeing these lines on the top left section of the screen and they are pretty distracting and distort that section of the screen. I tried...

Meta Quest 3 - Official Link Cable - Quest Link, Not working!

Hello All,This really is shocking, I have been talking to the support for over a week. The official link cable is very expensive, you would expect that feature to be "plug and play" like a regular console, I can't fathom how this experience with the ...

vr animation player no longer works Meta Quest 2

vr animations player no longer works. Meta TV is then started and the 360 2d does not work properly.I have already reset the factory setting but that didn't help.

Resolved! Quest+ Subscription question

I have a question about the current quest+ annual offer. I am still on my 6 month free quest+ offer which I already cancelled the auto renew on. It doesn't run out till July but would I still be able to take up the offer of a year with the £20 free s...

Music valley festival spirit

Music valley won’t let me start the festival spirit line. Am I missing something here?I’ve done all of the wanderer and electronought ‘quests’ and it won’t even let me start the festival spirit ones.

Left controller

When playing any fps moves on its own manly backwards done all the things people have said to fix it but still no better it's only 3 months old

Computer doesn't meet the updated minimum specifications.

My laptop is an ROG Strix G834JY with i9-13980, 32gb RAM, NVIDIA RTX4090 GPU GDDR6 @16gb with HDMI 2.1 and 1.4 display ports. And, I am l getting the message that "my computer doesn't meet the updated minimum specifications. WHAT!!! I looked at the r...

Game uninstalls itself after installing

I've been having this issue with the game BONELAB, it installs but then when I hover over it, it prompts me with the install button.

Our 2 Oculus 2 will not connect to servers on different Wifi

Dear Meta, we have x2 Oculus 2 headsets. This morning one would not connect to the server on one game, then we noticed it wouldn’t connect to any game with online content (with error messages on all online games similar to “not connected to server”)....

Desktop app states my PC doesn't meet requirements

I'm not sure why the program keeps telling me my system doesn't meet the minimum specs. Even before I got a headset I checked the compatibility of my system and it was more then well off for the recommended settings. I appreciate any input!

Can't use Meta Quest credit in Cdn store but I have a CAD credit???

Just got an email from Meta quest saying that I will lose a credit if I don't buy something off the store. So I go look at some games in the Canada store and pick something but when I go to pay it says that I can't use it because it's in a different ...

Can’t purchase game

I can’t purchase games because it says I need it file an appeal,, not sure what that is. please help thx John Stengel

Linking Child's Account...after the fact....

I purchased a second Q2 for my son over a year ago. Set it up so he and I could play together and because he loves Gorilla tag.Now Meta has frozen his account and are threatening to delete his account permanently. Now they are saying they think he is...

Account log in issue

I need help. I’ve been using the same oculus account for about 2 years now. Half of that time being on my quest 2 and the other half on my quest 3. I’ve had no trouble with my account and being able to sign back into my account if I ever get logged o...

Controllers, not working

I’m having trouble connecting the controllers I have changed the batteries and it’s still not connecting.

(Unresolved) How to make a referral code with only a quest 3 paired

i only have a quest 3 paired to my account and i tried to make a Referral code but it just shows the error for not having a quest 2. I've already tried on multiple devices and still nothing, even tried on the quest browser after a factory reset and s...

Cant Use Oculus Account

My Oculus account is inaccesible so I was forced to create a META account, can you help me transfering everything from my old account, I had several games installed

Rumble on xbox app not working

So I tried the Xbox game pass and had rumble on setting of game pass and rumble set on the game but haptics don't work. Any ideas why?

Golf+- game questions

Good Evening When logging into Golf+ for the first time each day, I was given 50 points, I have noticed they don't give them to me. Did this change? I did login for 459 straight days, love golf+, maybe a limit? Thanks for any help. Have a great day

What does a hard reset do

I'm planning on doing a hard reset on my quest 2 to fix a problem but I don't know it deletes accounts or game saves on it like a factory reset does

Gorilla Tag says updating for days now

My quest 3 is giving me nothing but problems. When I try to play Gorilla Tag it just shows that it’s updating but it’s not and it’s been this way for 3 days now. It also won’t let me delete games to make more memory. Please help!! I just got this for...

Cannot log into Oculus PC App

I am trying to sign in on the oculus app on my laptop through my meta account, but when I press it, it says to check my browser but no tab has opened. I tried logging in with my email but still no avail. No buttons on the oculus app works (i.e. Help ...

Meta horizons unable to use

I just got meta quest 2 and so far I'm pretty unhappy. I've followed all instructions. I have a meta quest account and the app downloaded. I also have a Facebook account. I created an avatar. When I try to launch meta horizons my avatar comes up but ...