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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Controllers are not working
Hello. I have a problem with quest 3 VR glasses. I played a game in the evening. Then I pressed the power off button, put it on charge (via the supplied adapter) and went to bed. At night, the glasses began to squeak, I woke up and disconnected them ...
Oculus software detecting usb 3.0 as usb 2.0
The title should be self-explanatory; My oculus software is detecting my USB 3.0 cable(the Anker one that was recommended before the official link cable) and USB 3.0 port as USB 2.0. I've gone and tried to update my drivers, including uninstall/reins...
Resolved! Oculus Quest 2 Charging port might be Damaged?
Alright so my quest two only charges while it is on, and sometimes it doesn't even charge, and I tried different cables. Same thing happens, when I try to turn off my oculus while it's charges. The red led goes away and a white led appears and flicke...
Where is the wake command? Hey Meta.
In the settings there is still reference to the wake command. Its no where to be found now in v60. Not even in experimental options. Will it be added back at some point?
My meta got disabled
So I was playing in grab (a vr game) and my headset reset I thought I was an update but when I turned on I had to update things so when I tried it says account disabled for being “under 13” I am 14 and I was voice trolling in vr chat the day before I...
My Quest2 is locked. How to unlock it?
Yesterday, I use my device and it ask me to login. When I type in the correct infos. It told me to update firmware. I rebooted several times. After one reboot, it booted but there was nothing in screen. Today I reset the quest2, after the welcome pro...
Bonelab not downloading
So I purchased bone lab last night and I waited all day to get on my VR so I go and try to download it while I'm waiting is shows a pop up saying my game is downloaded when I click play it leads me back to the store saying I need to download it again...
Assisted VR / Remote VR
Hi, I'm looking for help with something I need. I'm working on a virtual museum (VR 180 video) and I need to show it to multiple attendees simultaneously. These are people who have never used a virtual reality headset before, so I need to stream the ...
Purchased 4 MetaQuest 2 headsets on one account but can't set up and get the $50 credit for each one
I purchased 4 headsets on one account. Each one came with a $50 credit. We are wanting to set them up to use them and purchase games/activities for each one using the respective credits. How do we do this when the account is only showing 1 headset an...
my rift is not working
i have everything plugged in the power and HDMI and nothing is coming up on the vr its self and I don't know why
Private Message System Bug report
I am trying to work with support via private messages (not getting any sms 2fa code sent to me for developer account verification) and during my most recent attempt at replying, the PM system kept giving me an error message about invalid HTML charact...
Help
My daughter set up my meta account under her on my occulus so games were transferred under her log in. She is no longer in my headset and I cannot retrieve my games. What do I do?
Sons account suspended - help needed!
How can I contact someone to understand why my son's Occulus account has been permanently disabled? Is there a form I can fill out to contact support? Or an email address? I am not 100% sure what has happened to explain why his account was suspended,...
Resolved! Quest 3, Poor audio in recordings
Since getting the quest 3 on release, Ive never achieved good audio with in device recordings. It consistently presents a stutter in the audio. Is there any solution for this? I need to have audio in the demos I am creating.
My games not transferring
Can anybody help or suggest what I can do to get my oculus rift games on my quest 3. I recently upgraded to the quest 3 after using my rift S and the games like beat Saver and Blade and sorcery which are available in the quest 3 store will not transf...
120Hz Quest Link not available in v62 version
Why?Also why do we have to re-select options on Oculus Debug Tool every time we use it?Why is there no AV1 encoding option?Also may we please have avatars without breasts? Thank you
can't add my child to my device
After Meta informing "you may not be using the right account for your age" i set up an account for my child following all the steps. In the final step, it says "it can't add my child's account to my device". I have repeated this process several times...
Resolved! Logitech MX Keys Mini key mapping for Windows
I want to use my MX Keys Mini on the Quest 3 with Immersed for a Windows environment. The problem is that the key mapping to Windows is not working. For example, when connected directly to a Windows computer,Start => Windows keyFn + left arrow => Hom...
The "Not Recommend" 3050 support
So as most people already know, 3050 mobile variants are not "recommended" by Oculus due to "low memory and computing power". Yet 1650 super with 4gb VRAM is supported and has similar performance. Source: https://gpu.userbenchmark.com/Compare/Nvidia-...
Pairing with multiple phones
I’ve paired my headset quest 3 with my iPhone so I can watch my son play, can my wife set up an account and pair the same headset so she can watch him when I’m not home ??
Resolved! Need help deleting a quest 3 headset
Need help deleting an old Quest 3 headset so I can install the new one properly. It seems to be conflicting
Need Help Quest 2 Stuck on Logo
My Oculus 2 is stuck on spinning logo after doing a factory reset
Where did my games go I purchased for my rift s
I am an oculus rift s user and bought games. I haven't used it in a couple months and when I tried to use it today, it made me setup a meta profile... I did that and now all my games are gone!!! I paid money for those!
Resolved! "Hey Facebook" doesn't work on Quest 3
There doesn't seem to be any option in experimental features to turn on "Hey Facebook" to trigger voice commands. I have a Meta account and I'm using a Quest 3. Seems to work fine on my Quest 2.How can I get this feature back?Thanks.
Resolved! Quest 2 - Quest pro controllers update stuck at 0%
Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a w...
Lost all my oculus apps after migrating to Meta
I have Quest 1st gen with a few games purchased. I am an active user and have been playing the games in 2023 and 2024, and keep the device updated. However, I've been using the headset solely and rarely logged in using the computer browser. There was...
the pop up to give access to the data is not shown
I accidentally set it to allow whenever and whenever I want to use my link cable and the headset doesn't detect it. can you help me please
Resolved! Can't connect Quest 2 with Steam
Trying to get my quest 2 up and running with Steam but I cannont get it to pair with steam and therefore I can't interact with my virtual desktop. I'm not a computer guy, I'm using it for work not gaming and I find this whole set up process to be utt...
Problem with taking up double storage when downloading a game on a second account
Greetins everyone! I was curious about making my son a profile for my Quest 3 in order so he can play my games but only with his saving slot. I saw on the Meta FAQ page that when having a game downloaded on the main account, it does need to be downlo...
Oculus 3
My oculus says tracking lost and I am not able to click out of the pop-up in order to reset the guardian. Please @help! I think my son made the boundary the whole house idk if that's why this happened
