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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
stuck on bubble screen after hard reset attempt to fix incorrect date
I noticed my wifi connection on Meta Quest 2 showed "limited connectivity" or something like this. I also noticed the date was incorrect. I tried to change the date manually in the setting menu, but there was no option to do this, I could only change...
Unable to open in game menus
When i'm on the oculus desktop app on the pc playing games and I want to open the in game menu it always shows the actually oculus menu if that makes sense, like where you would go to disable the link cable. The game I'm trying to open the menu is Va...
Quest 3 with Logitech 29
Does anyone know how to use the Quest 3 with Logitech G29 without using the PC using Link or Airlink, some information on how to multitask to use a keymap??
Resolved! Oculus Quest 2 not starting up
I have tried the factory reset multiple times and still it stalls in a black screen the controller vibrate repeatedly until I turn the headset off
Resolved! Download file failed, but storage space not released?
I have 8GB storage space left, and I download a 4GB file by Meta Quest Browser. The download task failed, so I cannot see anything in the \Download\ folder. But my storage space become 4GB left. Where can I find the temporary file and to delete it? T...
Payment issues
iv tried everything different cards, logging in and out, changing pins, nothing works. when i put my pin in it gives me "We noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our Hel...
Resolved! Difficulties with oculus 2
So I was playing a game on my oculus, and had to restart it. After I restarted it, it showed me a pop-up saying "Something went wrong. An error has occurred, please try again. Generate a new device code" and when I try it doesn't work and keeps me at...
Resolved! Got stuck on checking status
Hey I was trying to connect to my quest 3 but I got stuck on checking status but I was logging in on a different account then the one that i logged into my oculus quest 3 with tell me if that is the problem thanks.
Resolved! Same problem as I had first in windows 10. But now in windows 11
Hello.I have exact same issue with my Oculus Rift S as I had back in link: https://communityforums.atmeta.com/t5/Get-Help/Issue-with-Rift-S-Screens-are-snowing-and-blinking-with-every/td-p/1142739Only thing it's not wrapping the blackness but only sn...
Resolved! Live Support
Ok so I am having this problem where I`m trying to have a talk with a live agent in support because my right controller is damaged and when I go to support ticket> meta quest> meta quest 2> Right controller> thumbstick> thumbstick damaged then it doe...
Oculus Go - Controller not being recognized
I have an Oculus Go, and yes I know it’s ancient. I haven’t used it for a couple of years. I have an issue with my controller not being recognized. I’ve tried everything I could think of to no avail. Any advice would be appreciated
I've been signed out of my account and my Quest 2 won't show a prompt to sign in.
Hello, yesterday I powered on my Quest 2 to play some Beat Saber, only to see that all my purchased apps are gone and that I'm not logged in, and the quest isn't prompting me to log in. When I go to see my accounts to check if I'm really logged out, ...
I can't purchase any games
So, I'm trying to purchase some of the games that I would like to have but, when I purchase it gives me a message that the card is decline however I have enough money to purchase the game. I already tried different methods to purchase for example thr...
Issues with downloading a specific app
Hello,I just bought the Meta Quest 2 headset and have already downloaded games to use with no issues. However, when I downloaded "Space Pirate Trainer Demo Experience" it was stuck on 'Get' for a while, without actually going through the usual downlo...
Resolved! Can't launch my Oculus go after factory reset.
Can't launch my Oculus go after the factory reset. The device works perfectly. I see the picture - "oculus go grab your phone to get started". But when I try to launch it with my phone I have a problem ( in the attached video file)
Asgard Wrath 2 not showing in library
HiI have just purchased AW2 and it was showing in my updates queue but wouldn't download, i kept getting an error when i clicked the play button. I've now clicked cancel and it's completely dissapeared from everywhere. I can't get see anywhere to dow...
Can't add gift card as payment method
Yeah but for some reason it doesn't accept them
Resolved! Issue with asgard's wrath 2 on quest3
HiWhen I try to launch the game, I have 3 dots on the screen but the game doesn't run.Do you know how I can solve this issue?
SKY WORLDS BETA (Sept 2023)
Is anyone having problems with Sky Worlds Beta on your headset. This problem has just appeared.I get the logo and the screen loads up but when I look at it directly a black mask appears. Not sure if sky are responsible for this as I have no problems ...
My gorilla tag wont download :(
So i deleted gtag off of my pc and when i tryed to redownload it it just keeps going back down to 0 and saying that it was cancled.
Problem with receiving refferal credits
Hi, I'm having trouble getting credits for app referrals. I did not receive $5 credits for my last three referrals. I thought that maybe one of my friends had finally given up on the purchase, but I talked to them and nothing like that happened. For ...
Left lens flickers black or goes black
Restarting headset doesn’t fix it. If I tap on the headset it will come back on but keeps happening.
Need help getting my controllers back
I'm posting this message here in the hopes that I can get the attention of someone, somewhere, that can help me get a resolution to a serious problem with Oculus customer service.I cannot begin to describe how angry I am about how poorly Oculus treat...
Games crashing on oculus quest 2
Recently whenever I play a game on my quest 2 it will randomly go into a black screen for a second or 2 and then put me right back into the game where I last left off. It doesn’t restart the game or anything. This crash happens every couple minutes o...
App Lab game won’t download
I purchased a game called Disc Benders and played it for months. I stopped playing for a bit and when I came back I wanted to get the new update but the update was not shown on the game’s page. I decided to delete the game and reinstall it thinking i...
Resolved! Double Charged
Hello, so I just bought a quest 2 right hand controller due to the grip button breaking. When I did buy it, it had double charged me and doesn't give me an email about the order in my email but it's in my bank statements. I'm not necessarily sure on ...
Resolved! Meta Quest 3 to use at the office
Hello Meta!So I have browsed the entire web but have not found a concrete solution to my question!I want to use Quest 3 for work and media mostly (minimal gaming, if any). At the house, Immersed app or fluid or virtual desktop will work perfectly thr...
Ghosted by Meta Store Support
Meta Store Support has abandoned my case without explanation. Has this happened to anyone else? What do I do?If anyone can share a physical mailing address that I can send a certified letter to, to get the attention of the people that manage the supp...
beat saber, all the music packs ..over 40 other apps .. all disappear. new ones not Mine were add ?
It seems my account was hacked and my music 2k in music and apps were stolen. And other ones added. The support seems to be the ones doing it as their repeated fake reaction and lack fo any intelligent response remedy. With no remedy. They say it is ...
Resolved! Old Oculus Rift CV1 games being deleted when Oculus accounts get wiped at end of March.
So I've just been reminded that at the end of the month all Oculus accounts will be wiped.I think I've done the migration over to Meta (How can I confirm?) but it seems that a bunch of my Oculus purchased games have not come over if I have done it co...
