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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Facebook Log In Issue
I`m getting this log in loop error after turning off 2FA. Is there something I can do to get this fixed?
Quest 3 boundary issue
So, I use my Quest 3 in my finished basement. It's the only place I use it. I have set up a roomscale boundary and scanned the room, and even added all my furniture and stuff. For some reason, my Quest seems to come up with a different boundary for m...
Resolved! "Participate in a Meta Quest Research Study" is it a scam or real offer
I was wondering if this email was a actual email from Meta or if it is a scam. Please see the screen print below:
Can't view longer synced videos
Spoiler (Highlight to read)I've had no problem syncing shorter videos on my oculus quest 2. Usually 1-3 minutes long. They sync to my phone no problem and I can view them and edit them in the app. But when I sync videos 5 minutes or longer, it'll syn...
Can I save my purchased games from one account to make a new account?
I am logged onto a Facebook account and used that account to purchase games . I want to delete that account and use a different account and use that as the admin. Is there a way to get those purchased games onto that new account ?
Resolved! Screen jitter on Quest 3 since updating to V 62
My Quest 3 recently updated itself to V 62 operating system. Since then, I am experiencing intermittent screen jitter while using the device. I wasn’t seeing that at all before. I would imagine this is a known issue.Is there a way I can resolve this ...
"My computer does not meet the minimum requirements" / AMD XFX RX 6700 XT / Quest 2
Bro its my graphics card how do I even fix it
Resolved! No access to my meta account due to 2fa
I am unable to log into my meta account Red_Badger due to when I enter my email and password it asks for 2fa and says use 2fa account "women" which was what I named the 2fa for some reason but I set up the 2fa on my mothers phone and she deleted the ...
Seeking community input on 60 day issue with Quest 2 Replacement and Meta Customer Service Issues
Hello everyone,I’m reaching out to the community after running into a wall with Meta’s customer service regarding my Quest 2. The saga began in early December when a gyroscope failure led to a physical injury. Meta agreed to replace the unit, but wha...
Problems after erasing my business account
Hello. I cancelled my company business account and now I can not connect the oculus 2 glasses to the mobile app because glasses only show the business conection code. No other options. I tried going back to factory se
Controller Joysticks are not working properly
For reason, my left joystick inputs are suddenly reversed. Like when I move my joystick up and down, it goes left and right and vise versa. I don’t know if I damaged by cleaning my joysticks with rubbing alcohol or what because I don’t know what to d...
Resolved! Can't login to Meta Quest mobile app
I've tried multiple posts prior solutions (and failed solutions) to log into the mobile app (which is a bit silly in the first place if you have a desktop app, no offense). Uninstalling, restarting my phone, reinstalling, and whichever other order th...
Walmart thinks we’re thieves because of meta
Why on earth is the serial number on the box different than the serial numbers on the device/s inside different? And why are they at least not also printed on the same label. I just spent the last 3 hours trying to exchange my quest 3 with dead pixel...
Meta Quest 2 no blutooth connection
I bought 2 of these for my girls for. Christmas. They worked for 2 days. Today i tried to get them to pair with the app. My phone can't find them. They do not seem to go into pairing mode. The Quest menu button on the right controler refuses to bring...
Pro Controllers (Quest 2) loose connection randomly
I am using Quest 2 with Pro ControllersI have a similar issue to those experienced by a number of users where the controllers randomly loose connection and have to be manually re-paired.My most common issue is that when playing a game requiring fast ...
Replacement controller
I cannot get my Oculus to pair with my new remote. The handset in the app will attempt to pair but it fails every time. I tried a factory reset, and now. It's saying that the headset is link to an account. But I'm Logged into the account. I'm not sur...
Quest 2 - Grainy Screen
Hi, I charged my headset and when I turned it on i get a real grainy screen??I have only had my Meta 2 months. I also bought a power pack because I workout for more than a hour. and I did just today put it on. How can a get a clear screen again??
Unable to accept referral
When I click referral linkhttps://www.meta.com/referrals/link/OrangeJuiceOk/?utm_source=share_linkI got error message:“Unable to accept referralThere was an issue with accepting this referral. You may not be eligible because the country or region is ...
Are the support agents all bots?
I've been trying to contact support for an issue I (and many other users) have been having for years now with the display port constantly disconnecting. This is not the first time I've contacted about the issue and it NEVER gets resolved, it just end...
Suspended account
My acount was sespended yesterday Maybe someone use it? Pls help me, im so lost I have this acount 17 years
Help, headset restarts constantly
Our headset won’t connect to phone app and keeps restarting over and over. It flashes a super quick message about storage space but doesn’t show any information or allow you to do anything. Has anyone else experienced this problem, what did you do to...
Quest 3 512 is constantly losing connection with the steam link software
hi.my Quest 3 512 is constantly losing connection with the steam link software via wifi6.the headset connected fia wifi6 with router asus ax82u with speed 1400Mbit/s. the router is 1.5 meters from the headset.my PC based on intel 12900k/RTX3060/32GB ...
DLC App Sharing
When can we expect to share dlc content? I don't understand why this isn't a feature since you can app share full games.
Quest 2 Controllers won't turn on
I have tried everything and our controllers will not turn on at all. They worked fine yesterday morning then were dead by the afternoon.
Pairing advice
I need to install a new controller for my son’s metaquest 2. However, I can’t seem to pair my phone and headset to them be able to pair the headset and the controller. Can someone point me in the right direction please? both headset and phone are up ...
Resolved! quest 3 random tracking loss
sometimes while on the quest 3, i noticed it'll lose tracking for 4 seconds where my head just flies off somewhere, i get "tracking lost" and then i'm back. i already screwed up on a beatsaber map because of this, i bought my quest 3 in 2023, like 1-...
Right controller not working
My son’s quest 2 is only 6 weeks old. Right controller has suddenly stopped working properly. Have tried unpairing and repairing, changing batteries etc.Sometimes will connect for several minutes but unable to use properly as cursor doesn’t go where ...
Deliveries to Mexico / Envíos a México
¿Alguien sabe si puedo pedir unos Meta Quest 3 y que me lleguen a México?Does anyone know if I can order Meta Quest 3 and have it delivered to Mexico?
Resolved! Asgard's Wrath 2 - stuck in "Defeat Sakhmet" mission
The game crashed while fighting Sakhmet,now the "eye of Ra does not teleport me to Sakhmet ... so I cannot continue ?
Resolved! Games I purchased on Quest aren't showing up on my PC when linked
I purchased a Beat Saber and a couple add ons through my headset but when I go to link it to my PC it says I have no games bought and prompts me to buy it again.
