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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Installing Oculus App on Drive OTHER THAN C: Drive

Hi,I have spent the past several hours attempting to run the initial Oculus Setup, but every time I get past the Terms and Conditions I get a screen saying that I cannot connect to the Oculus Servers (which I know is false--my Internet is working fin...

trkent26 by Level 3
  • 87 replies
  • 1 kudos

"Graphics card not compatible with Quest Link."

I've been playing a bunch of games using PC VR on my Meta Quest 2throughout 2021-2022 but recently i got something new... one day i was connecting to the new steam game "among us VR" when i got a message saying, "Graphics card not compatible with Que...

RoboYTz by Level 2
  • 1 replies
  • 0 kudos

Gift Card

I purchased a gift card for my son and tried to put into wallet. I keep getting that the IP address is blocked. I waited the 2 days and tried again. Still getting same message. Tried a week later and still the same. Then downloaded the Meta Quest app...

Blank screen migrating from oculus to meta

Hi there,I haven't been on my quest for a while and now I need to migrate my oculus account to a meta account. I was able to migrate about... 1/2 way?I can't log into my oculus account anymore but I can log into meta. However, I'm stuck on this blank...

TheProG by Level 3
  • 10 replies
  • 1 kudos

Didnt get Resident Evil 4 code in Quest 2 Bundle

I purchased the Quest 2 within the promotion frame and only got an email for beat sabre. I looked around and inside the box and have not received any code for Resident Evil 4. If anyone could help me that would be great.

Multiple accounts issue

So my sister and I both have a quest 2. We share an account which my mom didn't know so she changed the name. And now I can't change it back. We both also have the free game gorilla tag. But I get kicked off when we try to play it together. How do I ...

Help I

my screen randomly turns around the over direction even when I’m not in games. Does anybody know how to fix this

Both controllers not pairing

Changed batteries in both controllers and now they won’t work or pair ! How do i fix it other then restarting device 10 times ! If i do a factory reset what happens to all the games i paid for ?

Need help getting my controllers back

I'm posting this message here in the hopes that I can get the attention of someone, somewhere, that can help me get a resolution to a serious problem with Oculus customer service.I cannot begin to describe how angry I am about how poorly Oculus treat...

Cant Install Beat Saber

I've owned Beat Saber for a while now I was going to update it but it wouldn't work I uninstalled it hoping to reinstall it and it goes to download then stops at 0% then it says sorry we couldn't install beat saber please visit Oculus support for hel...

Meta Quest Games Not Working

Hi,I've had an Oculus Quest 2 for a while now and on the whole it's been great. However there is one lingering problem that I don't know how to fix.If I purchase a meta quest game I'm told that I need to install meta quest to play it. I thought that ...

sent controller's back with faulty headset

ANYONE had any issues sending faulty oculus and not getting controllers back. meta live chat said that I should not have sent and read back a disclaimer that I should have been informed about in email. Read email back said nothing whatsoever. Feel li...

Unable to travel in horizon worlds

It's been about a week now and I still can't travel in Horizon world. I can't seen to use venues this ever getting fixed?? Should I just cut my loses with this thing? Since the Meta merge the quest has gone to trash. Notification bar not ...

When is D-Link VR Air Bridge available in Europe / Germany?

When is D-Link VR Air Bridge available in Europe / Germany?I don't have the possibility to use an external router because I share the main router with internet with my family. I can't connect an Ethernet cable to an external router or to my PC becaus...

dlink1.png dlink2.png

Can’t sign in on quest 2

Have been trying to use the occulus for a few days. First it said Wi-Fi was connected but limited now Wi-Fi is working but I can’t sign in to my account. @MetaQuestSupport

Resolved! Meta Quest Pro Annoying "Controller Not Tracking" Pop Ups

Hi, Using the Quest Pro and I don't use the controllers but pop ups keep popping up saying they are not tracking and I have to go pick them up to get rid of it, any chance there is a way to stop this notification from popping up? I found nothing in t...


Trying to invite friend but it says no friends online but they’re online. How do you find them and the tutorial is very limited on how to find them.

App problem

Hello guys, I have a problem with an app that I have for Oculus that is installed on the Oculus Business and when I run it, it opens and closes instantly and in some oculus business it shows me this message when I run the app, when the oculus is upda...


Resolved! Timeout resolving device scoped access token

I keep getting the message "Timeout resolving device scoped access token" when I try to see the details of apps on my Oculus Quest 2 and apps such as Holofit cannot get their licenses. I have tried reinstalling the apps. I have forced stopped the pho...

Microsoft Teams on Quest 2?

So I log into Office 365 in the Quest Browser and when I try to launch Teams it attempts to launch but doesn't open correctly - it's been this way for a couple of months now. Somebody did say it used to work. Is there any way to get Teams on the Ques...

Resolved! Oculus Logo Flashing When Charing NO CHARGING LIGHT INDICATOR

Hello! When trying to charge my headset I see the Oculus logo flashing inside the headset for a second then black screen.This repeats infinity times while connected to a charger. If I unplug the device and try to power it on, I get absolutely nothing...

PC Crash

Hi there! My pc crash after 10 minutes if i play vr with the Oculus quest 2 can anyone help?