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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest Link screen shakes/jumps

I have an issue with Quest Link. When I am at the dashboard the screen starts to jump/shake. It happens quite often. It is very annoying and causing me to get dizzy. Has anyone experienced this and is there a way to fix this issue?

quest link

So basically for the past year or so I've been able to use my controller on quest link as a mouse so I don't have to walk over to my pc just to change the song/video I'm watching but now i can't use it any help on resolving?

Cannot refer a friend.

Trying to send a referral link for "paint the town red" to my buddy but it's not showing up.How long until new games are referral eligible?Thank you

Meta Quest App Not Installing (Windows 11)

Why wont the Meta Quest app install, it works fine on my phone, it just barely doesnt install. It says, "Restart Computer," and i have more than 10 times. It says that on the "Installing" screen when its almost at the end of installing. I installed t...

bzdz by Honored Guest
  • 594 Views
  • 2 replies
  • 0 kudos

Right controller going crazy.

Hello.I received the Quest 2 yesterday. Immediately after the setup, the right controller starts to go grazy: it jerks around, trembles, stretches away from my hand. The left one works just fine, the right one doesn't. I've tried pairing it again, it...

Resolved! [Q2 V63] Left Pro Controller bricked after last update

Quest 2 on V63 + Pro Controllers.Last night I've turned on the Q2 to play with friends, after a long boot the Pro controllers starts to update.Left controller: "updated correctly" (but died right after)Right controller: reached 99% then never apperar...

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dead second

hi! the game is stuck after an update in 99% i tried to uninstall and restart again but nothing its a bug problemcan anyone help me?

billpa10 by Honored Guest
  • 927 Views
  • 7 replies
  • 0 kudos

Resolved! Suspended a

Hi my account is being suspended, I don't have photo Id, I only have birth certificate, they say this isn't being accepted and I do t know what else to do. I only have a week to sort it ,I don't want to lose my account

Aaron222k by Honored Guest
  • 468 Views
  • 2 replies
  • 0 kudos

Recovering Oculus account

I have had an Oculus CV1 and then the full rift, but that was sometime ago. I now have the quest 3 and am trying to recover the content that I bought for the Rift but cannot seem to login to my Oculus account, it tells me that the email is not recogn...

Does anyone work at meta support?

I have sent support tickets, pm’s and used every single mode of support to try to get in touch with meta. But from my own experience and as far as i Can see online, they’re off the grid?Cant believe i bought 3 vr headsets for The support to be This h...

steamvr really laggy

rtx 4060 ti 16gb16gb ramRyzen 7 very bad performance with steamvralso it says my system doesn't meet requirements with the updated minimum requirements

NEW PLAYER CAN'T MAKE PURCHASES FRO

This is what I get when I try to make a purchase from the game store. I have only had my meta quest 3 for a week now. My issue is how do you all know what is normal vs. unusual in just a week out of me. When a New Player is going to inevitably buy a ...

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Cant buy stuff on my meta quest 2. (on a different account)

I am unsure of why this is happening,i cant pair it either,it dosent send,i tried to remove a account from there,it just spun and nothing happend,i cant buy stuff without it saying "yOu nEeD tO iNsTaLl ThIs ApP tO bUy It",and this isnt on the jordyni...

Jordynivy by Honored Guest
  • 428 Views
  • 2 replies
  • 0 kudos

Meta quest 2

My headset is not connected and when I go on the app to try the headset settings is not lit up for me to go on its driving me nuts all I'm getting on the headset is the loading screen I got it second hand from cex worked perfectly fine when I got it ...

New controller not pairing

So I got a new controller but will not pair. My meta quest 2 is on thr screen where you have to connect the two controllers when you first get it. I also have the oculus app but whenever i click anything it says i need the headset to be on and nearby...

Resolved! V62 update “Reset to apply” bug

So, I just decided to play some VR after weeks without using it, but when i decided to join Onward, it didn’t allow me to connect my voice, seemed weird so i checked and everything was alright, then i when into contractors and the same thing, so i wa...

Maxcln10 by Honored Guest
  • 892 Views
  • 3 replies
  • 0 kudos

Resolved! Cant download things in applab

A couple days ago I was trying to download Roblox but when I did, it said purchased so when I look at the app library its not there and now I cant download anything on app lab. I've tried the meta ap but it also doesn't work, i cant uninstall it and ...

Resolved! Gift Card is only a 16 digit code not 25?

HI, people I have a question... so I not long ago purchased a gift car "meta quest gift card". after the purchase I received my activation code which consisted on solely 16 digits I tried using it but the app tells me the gc is 25 digits long??? plz ...

oOStarOo by Explorer
  • 32464 Views
  • 92 replies
  • 7 kudos

Firmware update for left contoller not working.

My left controller continuously tries to do a firmware update but when it gets to 95% it starts back over and repeats that three times. After the third time it says error try again or contact support. Now my headset only picks up the right controller...

Quest 3 not charging, unable to factory reset

Ok this is the second time I’ve had issues with my headset charging. The first time last month I tried to factory reset it and it would just switch between the meta sign and the low battery picture. I was planning to send it back but it all of a sudd...

My controllers won’t track

Whenever I try to log into my Meta Quest, the controllers, when I click they work, but they just won’t move around like the tracking weird in them

Cant log into my sons meta account need help

I changed my sons phone number because kids at school were harrasing him ,unfortunately when I did that because of the 2 factor auth he cant get into his meta account I am typing this for help with his account on my account because he cant even send ...

ateacup by Honored Guest
  • 669 Views
  • 5 replies
  • 1 kudos

Purchase denied

i get the message Your purchase cannot be completed. Please contact customer support for assistance when trying to buy robux and other in game ithems how do i fix this?

safbat by Honored Guest
  • 943 Views
  • 6 replies
  • 0 kudos
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