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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Black screen of death

Please meta please fix this issue I just bought your headset and got it yesterday and I already have had to factory reset it for a third time please please fix this either recall the headsets or do a software update

Quest 3 Rainbow Static/Lines

@metaHello, recently I have been getting rainbow coloured lines at the centre of my quest 3 lenses in the shape of an "X" when using air link/virtual desktop. It comes in different levels of intensity but it's now always there. When playing Quest nat...

Oculus App Not Downloading ON PC

Hi, Whenever I try to Download the oculus app on my PC it is telling me that the install failed and that i need to restart my PC, ive restarted it about 3 times and nothing is working, is there anything i can do to fix this? I have enough storage and...

him1m1 by Honored Guest
  • 497 Views
  • 2 replies
  • 0 kudos

VR Hands(Roblox) not letting me type

Hey, I use HTC vive and since the last update of VR hands (Roblox) i havent been able to type when in VR, no matter what option i pick at the beginning of the game where it lets you pick which VR you're using. is there any fix to this at all? usually...

sawyer81 by Honored Guest
  • 1250 Views
  • 1 replies
  • 0 kudos

Resolved! National Geographic VR on Meta Quest 3

I have been trying to run the program, but when I get into the beginning room, my virtual controllers show the Quest 2 controllers. When I reach the part where it's wanting me to select the button on the left controller to enter the settings, the but...

Casting issues quest 3

When pairing a pc to the quest headset, i was unable to cast to pc spinning circle while connecting when devices were already successfully paired.Then, the pc crashed and cannot restart - the attempt at casting has effectively disabled the pc and the...

Jasano by Explorer
  • 604 Views
  • 2 replies
  • 0 kudos

Passtrough ghosting

Hi Everyone! Wanted to now if this passthrough looks okay to you. The ghosting on hands and controllers I did not notice until today. Tracking also seems off. Sometimes If I lay the controllers down with the headset and then put them back on, I see o...

iNfusedCZ by Honored Guest
  • 760 Views
  • 2 replies
  • 0 kudos

Resolved! Banned From Gtag

Hi! My gtag account was banned from daisy09 and i cant play gtag on quest 2 help! 

JackWW51 by Expert Protege
  • 504 Views
  • 1 replies
  • 0 kudos

Cant access Headset Settings in Oculus App

Ive tried resetting both my Headset and Phone, uninstalled and reinstalled the Oculus Quest App multiple times, tried to connect via Bluetooth to no avail. Nothing seems to work. I dont know what to do, can anyone help?Even after a factory reset , re...

Resolved! How does my 12 year old play with friends?

After the threat of disabling my headset I have added a child account for my son but now he cant play with any of his friends or add them to play with?Can anyone explain how this works as it doesn't make sense. The entire headset is basically useless...

Mic Issue

My quest 3 mic has been bugging quite a lot and I did nothing to cause it. I play standalone and the mic keeps muffling, stopping, or going to static no matter what I do. I have done a fair bit of research and tried everything, restarting the headset...

LeddiVR by Honored Guest
  • 863 Views
  • 6 replies
  • 0 kudos

Can’t connect quest 3 to meta quest Remote Desktop

It gets stuck in the login loop on the my pc. I am running windows 10 home. I have disabled my firewall to test as well as turned off windows defender. We are able to connect the other quest 3’s to our laptops. And I can connect mine to my wife’s lap...

Cannot remove promo code from my account

I've only owned my quest 2 for 3 days and already am beyond frustrated. First I redeem an incorrect referral code and when I try to redeem the correct one it won't let me remove the old code which it does not tell you when you redeem any code. Then t...

SirMeecro by Honored Guest
  • 2904 Views
  • 6 replies
  • 1 kudos

Resolved! Serial number

The serial number on my headset doesn't match what's on my account on the website. The serial number in the mobile app matches what's on the headset. How do I change the number that's on my account to the actual serial number on the headset? Where di...

Massacher by Heroic Explorer
  • 1504 Views
  • 9 replies
  • 0 kudos

Referrals from quest+ disappeared

I've had about 60 usd worth of credit that I was going to receive from quest+ games and its gone. I've referred some people for some of the games from my quest+ subscription and now I don't see it. I saw that the option for referring quest+ games was...

nevok11 by Explorer
  • 357 Views
  • 0 replies
  • 0 kudos

Oculus I bought is paired with another account?

I bought an oculus off ebay and I factory reset it.It told me to pair with the meta app but when I try to, it says "already paired with another account"..what do I do? I've reset it over 3 times this is super disappointing

midoreeya by Honored Guest
  • 403 Views
  • 1 replies
  • 1 kudos

Dance Central on Quest won't save

Hello,i bought Dance Central on my Quest, but it seems that it won't save any progress... everytime i have to restart from 0.I already tried to unistall and reinstall the game but it just won't save.I also have Beat Saber on it and my scores and prog...

FuReSy by Honored Guest
  • 13507 Views
  • 34 replies
  • 7 kudos

Resolved! cant download meta quest+ games

i have recently gotten meta quest+ subscription and trying to download games on it and i cant download them? its on my mobile app libaray

glooppii by Protege
  • 4993 Views
  • 30 replies
  • 3 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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