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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus support sucks

I never wanted to make this message but Oculus support is truly atrocious. It has been about a full month going back and forth with Oculus support trying to fix my headset (Oculus Rift S) which I have been dying to use. They haven't responded to my e...

Anonymous by Not applicable
  • 1189 Views
  • 7 replies
  • 4 kudos

Trying to set up multiple accounts on Quest 2 not working

Initially when I tried to create the first account I would enter the code and wait and wait for it to be accepted and move to the next screen but it would not and I would have to back space out and retry. On my 5th attempt I got an error: calls to th...

Cant get any info on the quest 2 i just ordered.

The website tells me nothing. At first it said it was gonna come the19th then the 20th now when i put the info it just loops me around in my emails constantly asking to sign inn. Im kinda mad. I want info on what i just ordered or give me my 400 doll...

Are they going to be updating the rift s in the future?

Hi, i already know that they are discontinuing the rift s and rift go but will they still update it and make them viable vr systems or will they just leave it in the past. I have a rift s myself and its not been fun with the cable and everything but ...

Refund

I've got an Oculus Quest 2 and it works just fine but the Oculus Link cable has never worked. I've raised it with Support and sent them logs but I wasn't getting anywhere with them. As such, I requested a refund but I didn't hear back. I went to the ...

Can't get Quest 2 to Work with Flight simulator 2020

I just bought a Quest 2, installed everything as per forums, even the regedit hack for OpenXR. Bought it specifically for MSFS 2020 (Microsoft store). Quest 2 in Oculus is green (on the computer), the cable test OK in Oculus. Oculus link shows good i...

New PC not recognizing HDMI

Tried pretty much everything I can find online to try to fix it before making this post. USBs identify in select slots for headset, all over for sensors. Checked to make sure the cord is in on the headset. Reinstalled oculus software 3 different ways...

Headset started to disconnect from Link

So my quest 2 started to disconnect while connected to my pc on the link out of the blue, i had my cable hung up loosely; never yanking on it all that stuff. I don't have a pulley system *yet*, however today after leaving my cable unplugged for 3 day...

Left Controller not working.

Just got Oculus Rift and the left controller stopped working, the hand on VR stays in the same position.I have already-removed battery to reset-unplugged sensors and back-reset computer-reinstalled oculus software (removed drivers)-had two beers!

Sensor error 43

Help my sons1 sensor won’t connect, I’ve tried all the trouble shooting techniques. All the drivers and graphics card is up-to-date but nothing’s working

Resolved! How do you download Virtual Desktop after payment to PayPal?

Jumped through all the hoops to get Virtual Desktop for Quest 2 from the Oculus Store, Paid through PayPal and received a receipt from the Oculus store. I did not see any way to download the app after payment so I'm stuck. I've asked Oculus for help ...

Stuck on new Oculus install....

Im installing oculus for the first time and i am stuck on "Installing...". Ive searched around for a solution, but nothing has worked. Ive tried:Disabling anti-virusRebootingI don't even get a OculusSetup.log file in my local app data folder (the ins...

Oculus quest 2

my headset is fully charged and when I turn it on I get the 3 dots the O then a black screen and it turns off. Help!

Family share feature

Is there any update on how to complete family share? I am aware the secondary account must be under the main account, (with 2 facebook accounts) however I can not find any way to actually do this.. I know the feature was supposed to roll out 2/13/21

Oculus touch, trouble

In some games or software, not in all, I can get freezed touch controllers for short time like 10 seconds. Buttons working but hands not moving in a space, only in angles. That's happend each some minutes.

Left Controller only tracks when ice cold

My Left controller randomly started to vibrate weaker by time and after 5 minutes the whole tracking failed. No moves were recognized, while all buttons reacted extremly sluggish. After dozents of battery changes, reboots, recalibrations and update s...

DCS with Oculus Rift

I just received my Rift and I'm looking to use it with DCS. I set the Oculus setting to allow app outside Oculus to run, then in DCS VR setup I ticket the appropriate box. When the Rift is connected, I see only half of the DCS game window on my scree...

Oculus support for the cv1 is a joke.

Like everyone with a CV1 has feared, my cable broke. Contact oculus support, after them saying to update windows & my drivers, they ask for my shipping address, phone number, name, etc. After supplying requested information, I'm under the assumption ...

Goopsie by Level 3
  • 1363 Views
  • 9 replies
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No VR DCS in Quest 2 headset but present on monitor!!

Problem: Regardless of what I do I can only get DCS in VR mode half-screen on my monitor and nothing changes in the Quest 2 headset via Oculus Link.All hardware and software drivers are up to date and the Quest 2 works fine in other games via Oculus ...

Mughug by Level 2
  • 1372 Views
  • 1 replies
  • 0 kudos

Shooting Showdown 2

Hi I bought Shooting Showdown 2 and was playing it on my daughters Galaxy S10E no probs then when I bought my own Samsung Galaxy S10 Shooting Showdown 2 just wont install can anyone help me fix this please.All the bestColin James Poulter

Unable to add any payment methods onto my account

So I recently made a post about this not to long ago, but long story short for some reason I'm unable to make purchases from the Oculus store. I've gone through practically every troubleshooting option to figure the issues. I've tried paypal, I've tr...

"Sensors can't track headset*

Hello.Yesterday I recieved my Oculus Rift S in the mail. I opened it and set it up accoring to the instructions. I only had minor problems doing this (basically had to just disconnect and reconnect the USB cable once). After that, I got to play using...

Maj0nas by Level 0
  • 505 Views
  • 1 replies
  • 0 kudos
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