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Resolved! (Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cant login

My son is trying to login on phone saying his email and password is incorrect when it's not

weej1888 by Honored Guest
  • 9 replies
  • 0 kudos

Oculus Stuck on updating Pokerstars vr

Oculus quest 2 is stuck on trying to update pokerstars vr and we are not able to cancel the update or uninstall the app. this is blocking my other games I have purchased from downloading to my Oculus. How do I fix this?


Was charged for a year of subscription! How to get money back?? 

zapoluch by Honored Guest
  • 2 replies
  • 0 kudos

refund request

hi i refunded my creed rise to glory on wednesday last week and it has been accepted but i haven’t received my money back and i would like my money back as i don’t even have the game in my library anymore, thanks meta.

Oculus / Facebook Merge Solution (Worked for me)

Hope this helps someone. These are a few, few, of the search terms I used to find the links listed below. Why Meta support keeps asking for information for direct contact instead of posting links to the actual solutions? I'll never know. (This might ...

Resolved! no referral credit after > 1 week

hi allMy sons friend gave us his referral code and we got metaquest 2 for my son for Christmas. It has been over a week and we have not gotten the store credit. Any ideas on how to proceed?thank you

Stop Background OVR Processes

HiI am running Oculus on Windows 10, and when I stop the main application I would l.ike all background processes to also be stopped.How can I turn off all Oculus services and processes ?Also what are they doing running when I am not using the headset...

Oculus quest 2 connect to PC

So i was connecting my oculus to my pc and when the poppups came up i accidentally clicked dont allow. Now my oculus will not connect to my pc. PS:I have oculus quest 2

Stuck on connect your headset Quest 2

When i plug in the link cable to the USB ports at the front of my PC it doesn't detect my headset however it charges it. But when i connect my headset via cable to the USB ports at the back of my PC it detects it and i get the prompt to enable link e...

quackum by Honored Guest
  • 1 replies
  • 0 kudos


My left controller is broken and I know that I still have warranty how can I get a replacement please help. Thank you

Nedyah14 by Honored Guest
  • 1 replies
  • 0 kudos

Received a referral and apparently did it backwards

A friend gave me a referral before Christmas and we got a Quest 2 for Christmas. I registered it and set it up yesterday and today was trying to use referral and it doesn’t work. Reading posts, I think I did it backwards in the rush of Christmas. Is ...

30 dollar credit messed up

OK I loaded three quest 2s on my account I cant applie the 30 referral since I already activated my brother quest 2 on my account am I screwed out of the 30 dollars can I fix it by Uninstalleing one of them and reinstalling the other one on my brothe...

Left and Right Oculus Quest 2 Controllers Sound Different?

Essentially, I was playing around on the Quest 2 for a while now; Roughly 2-3 days in already. I found that the triggers on both controllers have a tendency to sound different. The left one is slightly muffled. The right one sounds a bit less; Clear ...

Impalas by Honored Guest
  • 2 replies
  • 0 kudos

Controller replacement

Hi I have sent off to have my controllers replaced but I think I have just got them working so was wondering how I cancel this replacement order please can anyone help?

My quest 2 keeps glitching me in random spots

It seems whenever I move my head around or move in some way, I just teleport in random spots without me touching anything. It makes games almost unplayable and super annoying. I've covered my mirror and cleaned the cameras and everything. But some pe...

BlewMasta by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! Welcome 25

I got a welcome promo code good until Jan 5th that gives 25% off purchase of an app. I tried to purchase Blade and Sorcery with this code. It shows $5.00 off but after I click purchase then it asks for a pin and said it could complete request at this...

nothing loading

When i try to go into my apps it doesnt load and tells me to buy games. When I go into the store it says "oops, nothing to see here!" So, please help and try to fix it in any way you can!

I accidentally deleted Oculus files!

Could someone send me a copy of the Oculus files that are normally in the program files? I accidentally deleted all of them and am trying to use Oculus mirror tool. If anyone has the files just make a copy of them and upload the copy to temp file web...

Link cable - much worse connection after 47 update

My Quest 2 upgraded itself! to newest software and now cable link connection is terrible. Stuttering, frame drops - used to be perfect... Any tips? Wait for another update?They really need to enable roll back to previous software.... It is the same i...

Stuck on meta logo

I have been Stuck on a looping meta logo for multiple hours, I have tried turning it off, rebooting it, and factory reseting it.

Controller update error

My left controller fails to update repeatedly, it no longer is functional. I've done everything to try to fix the issue but no luck. Is there a debug setting in the headset allowing me to view a log, the information presented is useless for debugging...

Real VR Fishing Japan Part 1 add on

I'm using Real VR Fishing as a shared app. Was able to buy US West Coast as an add-on and play it with the shared account. Trying to now buy Japan Part 1 but being told that I have to buy Real VR Fishing (full game). Why can't I just buy the add-on a...

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Tips and Tricks: Charging your Meta Quest Headset

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