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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Is it possible to transfer apps when switching Meta accounts on a device?
A friend of mine bought a Quest 1 for his son a few years ago, and connected his own Facebook account to the headset since his son was underage and didn’t have a Facebook/Meta account.Now he has bought a Quest 3 as a birthday gift for his son, who no...
Issues after factory reset meta quest 3S
I had the location issue initially. As a result I carried out a factory reset. I get part way through the set up process, the headset reboots and gets suck on a black screen. I have tried the reset again and get the same issue. Software is up to date...
Can't buy game - content is locked on confirming purchase
I can't buy game from meta store - after choosing payment method and providing a pin I am receiving - "content is locked, contact site owner to fix the issue". Tried on multiple browsers. I read that removing and adding payment method worked as a fix...
Resolved! Missing $30 Bonus from Referral
Dear Meta Quest Support Team,I am writing to report an issue regarding the $30 referral credit bonus that was promised for new users. I purchased a Meta Quest 3S (128 GB) on April 18, 2025, from Media Expert using a referral link. However, I have not...
Resolved! Steam VR not launching in my headset (quest 2 )
I have been using air link to play PC games with my quest 2 for a while now. I used to be able to simply click on steam VR while using desktop mode in air link then the application will launch and I'm good to go. But now I cannot. Once I'm in the air...
Meta Account Inquiry (Suspected Hacking)
I’ve been using a single email address for both my Instagram and Facebook accounts.Recently, however, I noticed that a new account with the Meta logo had appeared in my account list.This new Meta account was using the same email address as my Instagr...
Wifi Still Disconnecting on Quest 3
Hi there. Like a lot of Quest 3 users on this forum and on Reddit, I too have problems with my Quest 3 disconnecting from the wifi every 15 to 20 minutes or so. I was hoping that the last three firmware updates would help. Meta had said that v67 has ...
Updated Gorilla Tag Servers Not Accessable
Hi! I’ve updated to the newest version of Gorilla Tag, but I cannot entered any server. I’ve powered down, let it rest, and finally had no choice but to factory reset. It’s still not allowing me in any servers. Can anyone please help? Thank you!
What are the consequences of transferring an existing Meta Quest adult account to a child?
Can someone help me understand the detailed consequences of transferring an existing adult account to a child?When I bought a secondhand Quest 2 for my 12 year old at Christmas, I unthinkingly set it up with an account with my own details. I'd like a...
Realms of Flow newest update
Cannot get it to install
Meta account suspended cannot login
I haven’t used my oculus in like a year. Then I got an email yesterday that my account was suspended. I had no idea where it was. Found out kid next door took it. I got it back today, found out account is suspended yesterday. I have no clue what he d...
Resolved! Stuck at log in when asked to log in with Facebook
My Oculus is forcing me to login in on another device. The screen says to remove headset, go to www.meta.com/device on mobile or desktop, log into your meta account with your Facebook account, When I enter code it asks for my business email when I en...
My Facebook account was suspended after being hacked, and it won’t let me use my meta.
I had my Facebook Account suspended permanently after being hacked, and it’s now not letting me use my meta account, as well as my oculus at all, had to create this account to get the support I needed.It gives me an 8 digit code to enter, but won’t l...
How do I change my son's age on his meta profile.
I supervise my son's meta account/profile. How do I change his age? He tried changing it himself through his own profile but it says I will need a parent or guardian to change this. I cannot find on my family center where I can adjust his age.
White bar in the middle of the screen
When i play games using steamVR (even in the steamVR hub), after 10/20 seconds a white translucent bar appears in the middle of the screen, and it get brighter with time. I even tried using that line of command on the cmd that changes something in th...
Professional mode option missing
Hello, I do not see the option to turn on Professional Mode on my Facebook profile. I have enabled public followers, updated my profile with complete information, and I am using the latest version of the app. Still, the feature is not showing. Please...
V76 Broke Link
Anyone else?Exact same setup as was working a few days ago. (using USBA-USBC cable). Updated to v76. Now it just keeps rapidly connecting and disconnecting, and hand tracking starts and stops working.I did a factory reset for any Meta support staff t...
Facebook pls
Change Quest 3S for Quest 3
I recently bought the Quest 3S with the Batman game as a gift. However, I think I'm going to exchange them for the Quest 3. Will I keep the game or will I lose it? Thanks!
Macbook Pro 2019 with Bootcamp and a Radeon Pro 5500M laptop chip is Oculus 2 capable?
I am into the RC hobby, and I would like to use simulators with the Oculus 2. But turns out that after a lot of trying, I am stuck. My current MacBook has an Intel Iris integrated GPU. But this does not have a compatible GPU to even recognize the Ocu...
Suspended account
I have 2 meta quest 2 headsets that I bought for my children. I tried to make kids accounts for them, but could not verify because my Facebook/meta account is attached to an email I don't have access to. I think this is why they were disabled? When I...
Resolved! No sideloading on v76?
Okay so my quest just updated to v76 and now i can't sideload watch this
Resolved! Is it safe to charge the Quest 3 with the 45W charger while playing?
It is been told that we can charge the quest 3 with the meta's 45W adapter on the dock for fast charging but I wonder if it is safe to charge the Quest 3 with the 45W charger while playing?I mean the Quest 3 consumes a lot of power when using in Mixe...
No sound when casting quest 3 to chromecast
When I cast my quest 3 to a chromecast on the same wifi network i get no sound out of my TV I can’t find any options that would enable it, the video stream is perfect, this is across multiple games but currently Ghost Town is the one I’m wanting to s...
How to get contact with meta store support?
How do i get in contact with meta store support???! Last reply was on 1 july i am trying to get my refund now for 2 months on a quest pro what i returned. They dont reply on email PLEASE HELP Casenumber [redacted]
Resolved! “Something went wrong” when trying to open YouTube live chat
I’m trying to open my YouTube live chat from my oculus quest 2, I’ve done everything else and I can stream the quest, but my YouTube live chat says that something went wrong. It won’t let me click the search box next to the YouTube logo.What do I do?
Two Identical profiles showing in Meta App
So I have one main user (me) and one second user (my wife) on my Quest 3 headset.I don't understand why when I look at 'manage profiles' and 'devices' on the Meta app, my profile is shown twice. Is this expected behaviour or is something wrong with m...
This V76, V77 is a firmware with a serious defect (Quest Pro WiFi 160MHz problem and tracking proble
I heard that there is a problem with setting the 160Mhz channel bandwidth since the recent V76 update. It is said that the channel bandwidth problem has been solved for Quest 3 since the current V76.1 version update, but Quest Pro is still having pro...
