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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3618 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How to unlink Oculus account from Facebook?

My facebook account got hacked, even though I was using a long and complex password. The password was changed by someone on the opposite side of the world!!Anyway, I don't care about facebook anymore, but I do care about the hundreds of $$ worth of g...

mikenco by Honored Guest
  • 2362 Views
  • 3 replies
  • 0 kudos

Forgot pattern

I can’t remember my pattern it wants me to put it in to change it which I can’t do, I don’t want to factory reset my headset that’s such a waste of time to redownload everything y’all gotta get a better way to reset this because that is just bs

Head set not working

After updating and was still not able to get it connected. I read to factory reset by pushing both the on switch and volume at the same time. After doing so it won’t go on at all now.

Resolved! Oculus Link Interface are shaking

Hi, I notice after update to v39, my interface (the selector dish) and room on the link are very shaky. (both on cable and airlink) https://vimeo.com/713549419As you can see the normal home is ok, the screen on the link is also fine. only the room be...

App drawer drop down menu

Hey all, I would really love the ability to rename , re order the group names in my dropdown menu(maybe even hide some or delete them from the uninstalled page if you know you don't want them again) in the app drawer, so then I can move my games and ...

Shamack by Explorer
  • 944 Views
  • 4 replies
  • 0 kudos

Can’t access oculus account

I was using current email ********** as login for user pogmanboykid on oculus. With update was forced to create meta account and now can’t access with that email - says it’s not associated with oculus. Now I’ve lost access to all of my games and purc...

I need help

Can someone please tell me how to fix this? Can’t download meta horizon worlds only let’s me add to wish list and says coming soon but was released in 2020?? 

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Headset will not complete setup

I had to factory reset because I hadn't used the oculus in a while and couldn't remember the pattern code. Factory reset, updated firmware on both phone and headset, reinstalled app. Phone can see headset and says "Complete setup in headset". Nothing...

Help with app sharing

I have a account with Oculus and bought another headset for my son. I want that headset to be his way he can control whatever settings he wants but they also want to share games with him from my account so he doesn't have to buy them again. I know th...

Quest link works only on 2.0

I finally recieved my link cable . I got the Kiwi designs cable .I plugged it into the red usb slots in my motherboard and the blue knes in the back and in the front blue SS one too . They all had the same issue .At first they would work . hen i test...

uniform pricing

Meta quest -2 In US USD 349.00 in US and In UK it cost GBP 399.99. Huge Price variation. All region pricing shall be uniform with small variations.

Broken Controller

Hello,Today I was playing on my Oculus quest 2 and accidentally hit the controller on a table it broke the “ring part apart” any suggestions on what i should do? thanks, Parker Ertl  

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pertl7 by Honored Guest
  • 2097 Views
  • 9 replies
  • 0 kudos

Cannot receive friend request

They just dont show up. after rebooting my headset, I can see all 3 attempts they had tried to send one to me in notifications, but they all say they they were to me, from myself (??) the times line up with when they were sending me the request. I al...

Access to horizon world

Ok so I set up everything with my meta account and added facebook and can do everything else in my q2 but when I go to horizon worlds it keeps telling me to go to meta.com/setup to access wth I’ve already done that !!! Someone please help!!

Resolved! Allow photos on the device pop up problem

Hello, a few months ago I reached out talking about how I struggled to get my photos off my oculus onto my computer or phone. Due to me having a secondary account, the process seems a lot longer than it should be. Though I was able to find a way to f...

p8rple by Honored Guest
  • 429 Views
  • 4 replies
  • 0 kudos

In death unchained

Hi, I bought oculus quest 2 and downloaded all the apps I had on oculus quest 1.When starting up, they all work except In Death Unchained.In fact, if I start the app, then the opening image with the three central loading dots starts, but after a few ...

Oculus quest 1

How do I get controller's for the oculus quest? I bought it used and they didn't give me the controllers.

Given ownership of Quest 2, want to transfer two apps

Hello,The household bought a Quest 2 about a year and a half ago, and we bought Beat Saber and Virtual Desktop on my roommate's account, as it was going to be his while we bought another at a later date. His worsening eyesight has made the usage of i...

Parental Dashboard

My son sends me the link, I follow it, and the instructions but it won't let me get to the dashboard

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