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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Can’t access my settings on oculus app
I can’t access my setting or connect my oculus after accidentally unpairing my controllers whilst tying to connect to another device instead of the previous one please help me the battery’s also are not dead so what do I do
New to Quest VR and need help playing Half-Life 2
I am new to VR and am finding the experience amazing I have only had my device less then a month, but can anyone help I would like to play (half life 2 )on my meta quest but I am a noob to this and there are so many video on YouTube don't now which o...
Blocked sons account
Help! My sons Meta account got a notification asking for a official age verification check, I’ve obliged giving Meta a copy of his passport which I don’t really like sharing with Facebook but to keep his account active obliged, his account has now be...
Headset Overheated
Just opened box and set up Meta 3 headset. Bought 1st app and message popped up to take off overheated headset. Is this a common problem. I want a reliable VR headset that can be used for more than an hour. Was really looking forward to using Mega 3 ...
Resolved! Is their a Support PHONE NUMBER?
hey everyone I'm just wondering if I can contact support by phone as I can not find a number only the ticket system. Thanks if you can help ....
New Quest 3 referral credits only for referrer
First I accepted the referral link from my boyfriend then setup my quest 3 Unfortunately when I checked wallet no credit is showing, my boyfriend already got his 30€Any help would be nice .
Resolved! Controller not working and it is very hot
I try to start my left controller and it's just getting hot.It just gets hot and isn't even showing a light.I tried changing the batteries and tried it with Aluminium foil.Hard reset doesn't work and the only thing I think is to just get a new one
Resolved! New to VR and banned in Gorilla Tag
My son and I are new to VR world . We got banned on gorilla tag for 2 weeks for no reason?
REPLACEMENT
Hey,My device and controllers started having issue just after 3 months when i bought , firstly it was little drift then week by week , too much crazy movement like even after not touching Controller , avatar start moving on its own, first compaint i ...
cloudy circles centre of lenses quest 2
hi, just wondering if these cloudy circles on inside of my lenses are supposed to be threre. They have been there since i first got my quest, not really noticable when using for games ect, but, if there faulty i would like to know. You can see them h...
Free trials gone after linking Quest 3 to Meta account
After I linked my Quest 3 to my Meta account, I am not able to see any free game trials in the Quest store anymore. The whole section of free trials is gone and games that do currently have a free trial like Synth Riders don't offer me one.After sear...
Quest 3
Thank you for your quick reply the serial number on the headset is (Redacted) The number on the receipt is (Redacted). The headsets messing up what do I do about this 2 years insurance and they won't do nothing because they don't match controllers ar...
Meta Quest 3 facial interface
Facial interface would not stay in extended position. I noticed a small metal piece sticking out of left side of facial interface. I removed the interface and the metal piece fell out. The interface will not stay in position to allow user to wear gla...
How To Get Full-Resolution Images Of Our Dynamic Avatars
Hello Meta Community!I hope you're all doing well and enjoying your virtual adventures with your avatars. I have a question and could use your expertise.I've been enjoying customising my Meta avatar, and I love the dynamic poses and expressions it ca...
Accused of having pornography in profile photo
has anyone been accused of this?. I had a picture of me at the pool in my swim trunks and no shirt. The picture was from my upper chest to the top of my head. I was suspended for 24 hours and accused of having pornography for for my profile photo.
Resolved! Asgard's Wrath 2 - Stuck in Tanuu's Stomach Mission
I crushed the stone in Tanuu's Stomach, but the quest won't end. It says to guide the stone back to the primary stomach. I know I got the stone because I took it back to Ptah who says it is too large but he can work with it. However, he does nothing ...
Mon meta quest 3 ne démarre pas pour la première utilisation
Bonjour, je viens d’acheter un Meta Quest 3, mais impossible de l'utiliser, j'arrive à l'allumer ou le logo s'affiche, mais il s'éteint quelques secondes après
Inaccessible Meta Account
My long time Oculus **bleep** Meta account has never had 2FA or a PIN enabled. Suddenly today it started requesting for a 'confirmation code' from my email during login. Trouble is, I never get the email.
Est ce que je peux faire fonctionner un Meta Que 2 neuf sans Wifi et sans téléphone portable ?
Bonjour, J'ai un PC Gamer fixe connecté à internet avec une Freebox. Est ce que je peux faire fonctionner un Meta Que 2 neuf sans Wifi et sans téléphone portable (en le raccordant avec un câble) ? Si non : Quels matériels/abonnements/dépenses supplém...
Resolved! Fitxr subsciption
I was charged a yearly subscription for fitxr that i didnt want and i went to cancel it and still havent seen my money returned, i reported it to the bank and they are investigating it. Refund my money for something i didnt sign up for.
Headset wont stop updating after pressing power button
As soon as I turn on my quest pro the headset will show the meta logo, then show the update sign for a second and the meta logo reappears. For some reason, it just keeps spinning over and over and it will not stop. I have waited 24 hours with my head...
Your computer doesn't meet the updated minimum specifications...
I've been playing through quest link cable (as well as air link) for over a year on a very outdated desktop: 1050ti, Intel i7 4770 Suddenly it stopped working a few weeks ago. After 10+ hours I tried every suggestion on the web, multiple quests multi...
Resolved! Hi, I'm stuck at FreeWifi_secure authentication
I don't know how to complete it:- EAP method?- step 2 authentication?- CA certificate?- identify ?- anonymous ?- Password ? What to put, or find identity and password?
Haven't receive Asgard's wrath 2 redeem email
Hi,I recieved belwo email on 16/Dec/2023, it notified me that I can redeem Asgard's wrath 2. However, there isn't any avialable button could be clicked in the email. I followed previous posts and tried to click the unreadble images in the email, it t...
Child's Account Suspended
It's been a week since my sons account was suspended.*****META, please create a solutions forum or email everyone with solutions if there are any. YOU CANNOT take MONEY from people the way you are doing. That's fine if you need to suspend an account,...
Stream to App not working anymore
So before the streaming from my Quest 3 to my iPhone or iPad app worked without any issues. Now I am on the latest firmware and I added a second account to my headset. Now it doesn’t work anymore. Can‘t start a stream from the app nor from the headse...
Quest 3 Pink Line
Hello! I’ve been having an issue with the Quest 3 where after a while I see a pink line/bar that fills up half of each lens near the bottom. I’ve looked for a few fixes but can’t seem to find the right fix. I use it through SteamVR and some threads h...
Cant you pick a male or female in this VR system?
I am trying to setup this unit and am looking to pick a male in the setup. I didnt see anything related to male or female and the default character looks female. I certainly hope I can pick a male, or I will be returning this as a matter of principle...
New Pin Not Working
My son is trying to make a purchase under his profile and the PIN I set isn’t working. How do I create a PIN for his profile? I can’t seem to figure it out. When I try, it takes me to my account and that PIN is not working on his profile.
Can't verify age
Hi- I have been trying to help my son verify his age for some weeks now. Support replies to my emails with promises to assist but then another email is then sent with another promise to assist and this repeats. The latest email was that this latest p...
