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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Persistent Loading Issue with Quest Link on Meta Quest 2 and 3
I am experiencing a persistent issue with Quest Link on both my Meta Quest 2 and Meta Quest 3 devices. Despite being recognized as connected in the Oculus app on Windows 10, I am unable to access PC VR experiences due to a continuous three-dot loadin...
Resolved! Addons not appearing on PC
So I recently bought the Curse of the Dreadbear addon on standalone Quest 2, but when I try to play it on the PC app it says I have to purchase it again. Is this a glitch or do I really have to buy it again?
ok so i was playing with my friend we could talk fine in call and game chat then i had to charge my
headset then after taking it off charge I joined call and couldn't hear my friend yet he could hear me (he told me through a third party app) I also couldn't hear him in game chat I've done everything like : power it off and on again, restart it, plu...
Resolved! PCVR graphics not good
Hey guys.I just got a Quest 2 and I think I might be having some problems.When playing standalone, graphics look nice and sharp but when I try PCVR it's not as good.I'm using the newest Kiwi Design cable, the one they claim to charge while playing. C...
Resolved! Home2-Win64-Shipping.exe is crashing
I just installed Oculus on a brand new computer running Windows 10. All of my games work fine, but when I try to access my home, I get the following error: Faulting application name: Home2-Win64-Shipping.exe, version: 4.20.3.0, time stamp: 0x60624fa2...
Meta quest referral help
I'm about to get a quest 3 and my freind sent me a referral link, I have never accepted one beforehand and I live in the U.S, despite this it won't let me accept his link
Timeout when resolving device-scoped access token
Hi, we had received several Santa Cruz dev kits via Oculus Start a few years back, and two of them that weren't turned on that often have entered into identical state where clicking on any app in Store causes "Timeout when resolving device-scoped acc...
Not pairing
When I try to pair my headset in the app. It says I can’t because it already linked to another account. I’ve had this thing for 3 years. Why is it not letting me pair it now?
Quest 2 Graphics Quality dropped suddenly and need help figuring out how to fix it
A couple weeks ago my Quest 2 had a sudden and dramatic change in graphics quality. In rec room and VRchat - if I turn my head I see a black border, everything jerks around and then I sometimes lose connection. The skies in both programs have striati...
Can't connect to my home Wi-Fi with MQ3 ("Obtaining IP adress").
Greetings.Routers: ASUS RT-AX86U (primary router, latest Merlin firmware) and ASUS TUF AX5400 (spare router, latest official firmware).Both of them are dedicated for MQ3 headset. Both working in AX-only mode\5Ghz\160Mhz width\Channel 36-64.Just bough...
Quest 3 airlink randomly stopped working
I bought the Q3 about a month ago. Air linked to my PC fine on the first day. Today, while playing beat saber, all of a sudden my screen froze and i see some weird graphics through my head set. Tried to restart my PC and headset several times but the...
Meta Quest 2 Not Working.
Hey guys, my name is Cooper. I hope your day is going well mine isn't, because of my headset. Picture this, today, I had a friend come over for a sleepover, and I was going to have a blast on my headset playing Big Scary, and Rec-Room. And when I got...
5 digit pairing code not recognised
I have a meta account on Facebook, I haven't played the oculus for a while and now my account isn't linked to the oculus device. I have found the 5 digit code it asks for, but when entered it is not recognised, so unable to pair which is annoying bec...
unable to claim store credit from referral
I referred someone and i wasnt able to claim my store credit, ive been trying everything since, the button has just been gray but i havent been able to use the credit and its always there under referrals, can someone help
Oculus 2 will not close app out and I cannot do a factory reset
My Oculus is stuck on an APP called Shellenv and it says it keeps stopping. I try to close the app but it keeps giving the error message. I thought about trying to do a factory reset but it’s not linked to the internet. Any suggestions ?
Quest 2 Battery Draining Fast
Just got my son a new meta quest 2 for Christmas. He is using it for an hour or less and it needs to be charged. Why is this? What needs to be done so it will last longer?
Payment issue/complaint
can you please help me speak with a manager or someone from billing at META? As now I want to dispute my payment to meta for meta verified on Instagram if no one can help me fix my verification as I refuse to loan my money to a multi million dollar c...
Quest 2 not pairing
I have been trying since xmas eve to pair. Have now tried pairing on samsung galaxy phone, apple iphone, laptop, samsung tablet. No success, have reset at least a dozen times, turned on off blue tooth, cleared caches...nothing is working. Bought this...
Referal Credit not on my account
I activated the link from my friend before I purchased the Meta Quest 3. I went through all the steps and it told me I had credits on my accounts along with my friend. I purchased the product a couple of days later. I logged on when I started using t...
Denied access from social features even after logging into meta account
I am unable to access the friends page because it claims I need to "create a meta account" and tells me to create an account at www.meta.com/setup, however, I already have a meta account, and have logged into multiple devices including the headset it...
Family setup is a nightmare
We got a quest 2 for our daughter at christmas. Out of the box defective product. Today we finally got our replacement headset which seems to function correctly. So now we are on to the nightmare of meta accounts. My wife has an account with a child ...
Referral link in Europe
A friend of me bought a Quest 3 with my referral link, so I got 30 dollar to spent. We both live in Europe, so all prices in the shop are in Euro. Because the gift is in dollar, we cannot spent the dollars. I want to buy a music pack in beatsaber, bu...
Games wont stay downloading
@MetaQuestSupport I have 500gb free space on my head set and it still does the same, cannot download games Asgard wrath 2 for example. Nothing helps
Just purchased Quest 2 and less than one weeks it will not boot
I have tried to reboot the device several times and I tried to factory reset it several times. Nothing work! It just displays the Meta logo. This is very disappointing as this was a gift for my son and he cannot enjoy it. Please help!Device Info:Boot...
Resolved! Why does my controller do this
I've had my quest 3 for about 3 weeks now and this just started happening today I believe. I changed all my keybinds in games to not have to click the left thumbstick to sprint and I've tried taking the batteries out and putting them back in 30 secon...
Resolved! Account Suspended by Jan.15 - Incorrect Account for Age
Please help.This not so techy mom has tried her best to set up a parent meta account with my birthdate and a couple days later have set up my child’s account under the parent portal but am continuing to get account suspension notifications. When clic...
Holy Moly: No internet = No cast
Very frustrated here. Helping new users get into VR at trade shows or high school job fairs is ridiculously hard. I'm able to cast the chromecast with an Internet connection.. But when I'm at trade shows or high school career fairs, I can't get an In...
My IPD is 56.2. Will I have problems with an Oculus Quest 2?
This makes it sound like it only goes down to 58mm. https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/ipd-quest-2/
Resolved! Missing game
So basically I bought a game (blade & sorcery) but I cant see it in my vr applications library (I bought the game through the meta app)
Resolved! Horizon Workrooms Question
I’m planning to a Horizons Workroom meeting, but leveraging the Zoom functionality.Question: If I create a meeting via Zoom, adding a Horizon Workroom to the meeting, then send that meeting to someone---- and then, that person forwards the meeting to...
