Gift Card is only a 16 digit code not 25

Dears,I purchased a gift car "meta quest gift card". after the purchase I received my activation code which consisted on solely 16 digits I tried using it but the app tells me the gc is 25 digits long??? Please Help.Thank you in advance.BR,Michael

Device not charging

Hi, my oculus quest 2 will not hold a charge.

Can’t subscribe to meta quest + service.

Hi just recently got my quest 3 but I can’t redeem the 6 month free trial of meta Quest +. Going to settings on my app and getting to the right page is fine. It’s only when I tap on “start 1 month trail”, it takes me to a blank page that says “unable...

Tracking and controller problems

I’ve had my occulas for a year and a half and I’ve looked up evrey posible way for my occulas to stop saying “tracking lost” and my controllers vibrating each 3 seconds and I’m a little pressed

Severe bullying

Hi ! My son and his friend keep getting followed and bullied by another kid.how can we block this kid with his Gorilla Tag user name? We do not know his meta account.

Pro controllers tracking ruined again. Meta incompetence must end.

Since v57 and now even worse on v59 my pro controllers just freeze in the middle of the gameplay for a random amount of time. Often enough that it's unplayable. It's random. It can be good for 15 or 40 minutes and then be unplayable. Or be unplayable...

Ridiculous tracking lost problem on oculus quest 2

So my son has a oculus quest 2 that he can't even play on because as soon as you turn it on it just says tracking lost then reboots over and over and over and over again and again till you turn it back off. I have managed to restart it, didn't help a...

Can't download a game that I bought

I recently bought a new game using oculus phone app, but I can't see it on my oculus quest 2 library so I can't download it

Issue with Golf+

I was so looking forward to Golf+ new tournament play, now I can't play at all. 

Controller pairing screen

To be honest I've never seen a more frustrating machine on this earth...It's like you made it to stress the hell out of the users.Like ffs what happened to user friendlyness. I couldn't add an account had to factory reset and now I can't go past the ...

Pc quest error

I installed yesterday TwD on my pc and now when i want it to launch it says Entitlement is not currently valid (1971032)

Oculus setup not working

Whenever i run the oculus setup it says something around the lines of "looks like we can't reach the oculus server please check your connection" I've done everything i could find like disabling my firewall and running the bypass hotfix check in the c...

My meta quest pro controllers have a thumb tracking issue

When using my meta quest pro controllers on my quest 2 i noticed that my controllers would not track where my thumb is correctly. This happens when i take my thumb off the controller, it would track is as the thumb is at the empty part(where there is...

how to i fix my meta quest 3 charging dock

Meta please Return the shiny rocks I bought thank you.

Meta please Return the shiny rocks I bought thank you. Gorilla tag

No me deja acceder a la app de oculus

Hola, acabo de intentar entrar a la aplicacion de oculus (Oculus App PC) y me sale un error (No se puede acceder al servicio de Oculus), me dice que reinicie (No funciona) , que repare la app (No funciona) y cumplo con los requisitor minimos, tampoco...

where is the 120 fps for quest 3 pc vr

where is the option to use 120 fps on pcvr because its not there it advertised i can use it but i can't.

Quest 2 hotspot speed

Fix popular problem with quest 2 connection to windows 10(after update 1909) hotspot. Quest 2 use only 20mhz chanel(192mbs - wifi5, 286 - wifi 6) that not enough for air link. My phone and notebook can connect at 80mhz(866mbps) but Quest 2 cant switc...

Boot loop

hello my daughter's headset is stuck on meta symbol Boot loop. I've tried re booting factory resetting , just powering off and letting it fully recharge nothing what can I do. I'd like to figure this out so my girls don't have to share our other head...

HELP

My ocolus 2 stays fried in the logo Meta any advice to solve this situation?

Quest Pro screen glitches

Has anyone else noticed on the quest pro the home screen menu's especially the feed window glitches when scrolling it's like a faint sideway flicker, it's even more pronounced since I got a quest 3 as that is smooth and make the glitching more notice...

Meta violation message

I have tried to respond to this message for the last 2 hours. It is telling me to re-enter my password which I do and it will not take it. So when I go to maybe change my password. It takes me back to my main page. Does not allow me to change the pas...

Issues with my oculus

I’m having an issue with my oculus I haven’t even used it plugged it in put it on and the first time I used it. The left eye is going to a black screen.

Can't add friends

Hello I've been having a problem with my quest account and I can't add or message my friend and he can't do the same but I follow and message other people and I have all my privacy settings off there for I can talk to anyone I don't know what to do i...

Quest 2 keeps losing power even though plugged in

Hi all please help my quest 2 keeps losing power even though it’s plugged in and then it’s so slow to charge Ive only had it since march what can I do x

Quest 2 can’t track

Turned my headset on today and all the sudden it’s telling me headset can’t track, use with limited functions. After trying everything I needed up doing a factory reset. Now it comes on a blank grey/black screen but I can still hear the music. There ...

Set up

It says it's paired on my phone, but in the headset all I get is pics of functions and a code to pair if I have trouble. But can't find on app where to put code?

Oculus desktop app issue

okay so i have used air link a few times, with no issues, but recently when i opened the oculus desktop app on my computer, i am presented with a grey screen saying: "Graphics Card Not Compatible, your system's graphics card is not compatible with th...

need help with a controller

i use my quest 2 daily however i was away from a trip and when i got back the buttons on the right controller are all sticky and mushy to press and the controller will not turn on. ive changed the battery on the controller 5 times and still nothing. ...