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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Need to reboot PC every time

Everytime i take my head set off for even a second, it starts cutting in and out and flashing my moniter on and off, and i have to restart my PC with head set on and log in before it has a chance to start and realise im no wearing it. Or ill have to ...

b2own by Level 2
  • 1 replies
  • 0 kudos

The support guy is not responding

This guy name Harpreet will not respond to my messages I have been sending him all I want to do is exchange my rift for the quest if you can't exchange it at least return it so I can get my money back I'm seriously thinking about changing my VR heads...

oculus wire

does anyone know how to straighten out oculus rift s wire cause mine is super tangled up and it kinda limits how much i can move around cause its so tangled

ZoidLux by Level 2
  • 0 replies
  • 0 kudos

PC not recognising oculus

Hello,I have just got a oculus quest 2 however when I plug it in to the pc nothing happens. There is no sound that windows makes and can't find it under device manager.When I try to set it up via the headset it can't find my PC. I'm stuck as what to ...

Order Cancelled with no warning...?

So I (and many others) have woken up this morning to find that there is nothing in our "Order History" when we bought the Quest or Rift yesterday... Luckily I have my order number, but many didn't save theirs...Is this just a bug? Or are Oculus cance...

Oculus Canceled my order for no reason.

I bought a Rift as soon as the promo started on Friday.This morning I received an email saying my order was cancelled, with zero reasons given. Pretty upset, as I even upgraded my gpu as soon as this sale started, just to make sure I can run the Rift...

Oculus DK2

I have a problem with my DK2 since i had to update the oculus app on windows 10. I need this to work because its part of an escaperoom. It worked fine, but after the mandatory update, i can't get it to connect. It keeps giving the error on the HDMI c...

Stimpie by Level 2
  • 1 replies
  • 0 kudos

nauseating settings change

Hi, i am enjoying the quest 2 for a week now and all went well until today i put on the headset and every movement was jaggery and TOO responsive. plus- the screen/menu follows my head movement instead of staying stable. upto now the settings were co...

Long wait time for fixing devices?

So one of my controllers was deemed returnable to Oculus (in the virtual home area, it didn't respond to the touch of buttons and it also desync-ed often in games).I sent it back on 9/22/2020. I asked when I would get a return controller and the firs...

Oculus purchases not working.

When I try to buy something it asks me to enter the pin code I do that and it works but then when i click buy a error screen pops up.

merbbl by Level 2
  • 0 replies
  • 0 kudos

It won't allow me to download anything.

This year because works great, I can go online but as of right now it's just a helmet to view an oversized Chromebook. Once I press a download button on an app or game, i.e. netf lix, it will fill the download bar. But once finished, it always says "...

oculus rift s doesnt get detected when istaling oculus app

Hello there Guys,i just got my rift s and startet the setup. First time i connected the rift s everything would work without any problems and i could use the headset in oculus home. I then tried to run steam vr with the rift s, i saw in the oculus ap...

Refund on Oculus quest 2

Hi 2 questionHow and where can I see how much hour I've played to a title?I've a problem in app with refund I ask refund to a product bought a few days ago (less than 14) and that I've played less than 2 hour but app say refund not avaiable...Now in ...

Turk975 by Level 2
  • 1 replies
  • 0 kudos

Wrong shop country

I bought an oculus off of amazon and shipped it to my country but it's still in the US store and I cant buy any games with my debit card that doesn't use US currency

tatoil by Level 2
  • 1 replies
  • 0 kudos

Setup misfunction

I went to minimize the setup tab and accidently exited out of the tab it will not let me redownload the setup either. Can you help please?

Real person, no robots!

Ordered an Oculus quest 2 for our son for Christmas. We were charged $299 @the oculus store, not given an order # or tracking # and have since gotten nowhere with the robot support system because they want my order # THAT I WAS NOT ISSUED!!!@!@@ Coul...

Can NOT get controllers to pair no matter what I do

Here is what I've tried:1) Factory reset, multiple times, both from the headset itself (volume down and power button to get into boot mode), and also from within the oculus app.2) I replaced controller batteries3) I tried to unpair controllers in ocu...

gmish by Level 2
  • 3 replies
  • 0 kudos

The Oculus System has lost connection to the display

whenever I play a VR game (doesnt matter if its on steamVR or oculus software) it crashes a few minutes after playing. When played on steamVR it shows an error mesage "The Oculus System has lost connection to the display" does anyone know a fix?

Open world VR games keeps crashing the headset.

Hello. So I only have 2 open world games on my VR, well actually 1, I deleted the other one because it was doing this. The game I have is Thief Simulator VR which if you have played it, is open world (kinda), and The Walking Dead: Saints and Sinners ...

Static and blackness

every time i want to play a game like 7 minutes in my screen goes black then does a ringing noise, then a static noise, then goes black. after that i cant play my rift s, i have to reset my computer to be able to play again to have this issue again a...

hampter by Level 2
  • 2 replies
  • 1 kudos

Oculus Rift Frequent Crashing And Glitching Audio

So, I have an Oculus Rift S and everytime I play any game for about 5 minutes the screen freezes and along with it, comes a high pitched screech. Then, after like 2 seconds of that, the screen goes black along with a loud static noise. Also for some ...