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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3735 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cant get headsets to be recognized

I have two headsets... Since the switch to meta i vant get one headset to go to my 2nd account... Tried reset today and now it is stuck on the screen with the two controllers and a pairing code but it won't work. Help.

Resolved! Broken app?

The oculus app on my pc has broken, nothing is showing up except the minimize, maximize, and close buttons. It looks like this:If anyone could figure out what has caused this, it would be a big help.

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gefore gtx 1650

i bought the quest 2 like 5 days ago and it was working fine with the link cable because where i lvie the prices are unacessible in usd so i can't ub ythem and also ecause it helps a lot so i bought some games and stuff but then after an update in so...

Glue stains after peeling lens cover

After peeling the lens covers from a brand new Oculus Quest 2 I noticed they left these smudges/stains.Should I be worried? Should I try to clean it off?They are superficial and barely noticeable, and honestly it looks way worse in the picture.They a...

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Roboto_13 by Honored Guest
  • 411 Views
  • 2 replies
  • 0 kudos

Right Lens blurry on right side

Hello, I have noticed that the right lens is blurry on the right half, particularly when looking at text. I have tried adjusting the headset IPD (despite knowing my exact IPD) as well as adjusting how the headset is placed on my head, no change to th...

Shoruk3n by Honored Guest
  • 948 Views
  • 4 replies
  • 2 kudos

airlink not detecting pc

help, i'm trying airlink but every time it worked, it would say lost connection every 10 minutes, and i couldn't do it again so I tried connect my pc to the router with ethernet and guess what, now it doesn't even detect the pc! it keeps searching fo...

GabSolo by Honored Guest
  • 228 Views
  • 2 replies
  • 0 kudos

Damaged Remote under warranty

Hello,I have a damaged left controller (thumb stick cap) that is eligible for warranty replacement. The problem is everytime I try to submit a ticket I get a message saying device not linked yo account. I need a step by step instruction on how to fix...

Chinsrule by Honored Guest
  • 383 Views
  • 3 replies
  • 0 kudos

Two issues with Meta Quest Pro

I set my new headset up today and had the following very disturbing issues:1. As I adjusted the headset while playing all visual content would disappear for about 30 seconds.2. My left controller started buzzing and would not stop for about 5-10 minu...

bezuNYC by Explorer
  • 463 Views
  • 1 replies
  • 0 kudos

Parental

I want to know if anyone knows how to fix account settings or parental settings because I'm trying to buy the new walking dead chapter, with my hard earned money. And meta apparently thinks I'm a child. I'm just a little upset as I was looking forwar...

RTX 3050 (Desktop) compatibility?

Hello, I'm looking to get a Quest 2 and have been searching around to ensure my system is compatible with the Link for PCVR, but I've been seeing mixed results about the RTX 3050's compatibility.I know there is a laptop version of this GPU, however, ...

Quest 2 charging with external battery

I have some Quest 2. Also a 60A battery which gives 5V output.I try to charge the glasses with this power bank, but when I connect USB to the power bank and Type-C to the Quets 2, the glasses turn on but won't charge.How could I do it to take advanta...

McKaNaN by Honored Guest
  • 316 Views
  • 1 replies
  • 0 kudos

Tracking lost

I lose tracking for a brief time then have to reset my guardian or every time I take off then put back on my headset I have to make a new guardian

How do I get a replacement controller?

No clue if my warranty is still active. Both controllers have drift, especially in the menus, and often when I try to select a game or any sort of option it just doesn't respond.

tiredd by Honored Guest
  • 315 Views
  • 1 replies
  • 0 kudos

Ideal for payment method

Why is there no option to pay ideal in the quest store. In my country PayPal is kinda bad and credit or debit cards are not easy to use and get. Why does the quest store not support ideal?

Igmar3 by Honored Guest
  • 702 Views
  • 1 replies
  • 0 kudos

Perdita dei software acquistati

Salve, dopo molto tempo ho riacceso il mio Oculus quest 2 e mi sono ritrovato a dover risolvere il problema del login bloccato a causa del merge con l'account facebook, un loop che ho risolto resettando l'oculus, il problema è che una volta fatto, ne...

my oculus port melt was about to cause big fire

yesterday i turn off my oculus and put it as normal on charge after 15 min smelled burning was searching all the house then i found the oculus like this , i have never seen something like this with any product , iphones, laptop etc ,if i was not arou...

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oculus link glitching when playing a vr game

for some reason every time I boot up a game via oculus link, using steam VR or anything else, it gets so incredibly glitchy I don't even know how to describe it. first its just lags a lot, but it things turn into an interstellar bookshelf type thing ...

88solar by Honored Guest
  • 366 Views
  • 3 replies
  • 0 kudos

Joystick

My joystick on left controller broke its not even a year old

Oculus Mirror stutter if not focused

Hi everyone, I would like to stream with obs on twitch my gameplay with Skyrim VR.To do so, I need Oculus Mirror for both 1080p video and stabilization.My specs:- Oculus quest 2(connected with airlink)- Omen HP 15 (2020) RTX 2060 + AMD 4800H + 64GB H...

Meta account deleted

Oculus quest 2 Meta account was accidentally deleted how do I get it back and will I see my prior games purchasesThanks

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