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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
ASW still broken on 4090 -- Should affected users all submit bug reports?
There have been quite a few posts over the past year about ASW generating very bad artifacts on 4090 GPUs. The only responses to those have been that 40-series GPUs are not supported and to watch this page for updates. This led me to believe that cor...
Meta quest 2 has a black screen
Hello my meta quest 2 is not working I was playing with it a couple days ago and one day I took it somewhere and when I got to my place I wanted to play but it I tried to login in my acc and it’s wouldn’t let me move the controllers and the dot was o...
QUEST2 BATTERY INDICATOR
Hello everyone.My Quest2's work fine, but the battery indicator sometimes doesn't indicate correct charge. For example, it indicates 100% but when you unplug the charging cable, it jumps to 97%.Is there a way to reset the charging indicator?Thanks in...
"You're system's graphics is incompatible with the Rift system software"
Since purchasing Oculus Quest 2, I have been playing games through VR goggles. One day I had the urge to connect my goggles to my computer. I installed the Oculus app on my computer and connected my headset. I went on Steam and started playing the Su...
Quest 2 visual issues
Whenever I play any game on my Quest 2 with PCVR, after everything loads nicely and I finally am able to play, my screens suddenly has a cross shape view that renders well and is high quality, while the outsides of the cross are laggy, choppy, and no...
Resolved! I still didn't get V62 update?!
I've been waiting for v62 for a while. I am especially looking forward to watch spatial videos in my Quest but it's Feb. 12th and my headset still hasn't received the update. The official release date is "the week of Feb. 7th". What does this mean?Is...
My account is suspended
I keep getting messages that my account is deactivated and I’m under age and confirm my age how do I fix this please
Resolved! How to turn off machine translation of user reviews on store page
Hello,My native language is norwegian, and when I access the quest store page to read user reviews of games and apps they all get translated automatically. I really, really, REALLY hate machine translations I now have to click a button under every ...
so many problems with account
i don't know what has happened to meta but everything is breaking. because one time when i went to check something on the meta quest mobile app. it said to sign in. and i was like uhh ok i don't know why i was signed out in the first place. but when ...
Oculus quest 1 controller
I have an Oculus Quest 1 and have a broken controller. Since the Quest 1 is discontinued I’m having a hard time finding a replacement and don’t want to spend the money on a Quest 2 when I already have a perfectly fine headset. Is there any place to e...
Resolved! Synchronizing Quest 3 to iPhone 15 Pro Max photo library? How?
OK, so I have seen that V 62 Systems software enables one to view Apple spatial videos on the Quest 3. I have gone through the steps that I’ve seen posted online and so far I’m getting nothing. I also do not see the sample spatial videos that are sup...
v62 messed up hand and controller tracking and so much more. Q3 almost unusable now
I came back to my headset, apparently v62 was pushed to it. I found that my home environment changed and all the main menus were small. Then the log shows left controller failed an update. Both controllers are sporadic. Tracking totally is not workin...
Resolved! Where is the wishlist on the Oculus website?
I've been going through the Oculus apps and clicking "Add to Wishlist" for the ones I might buy. But I can't find the wishlist anywhere. Can somebody point me to its location on the website?Thanks,John
Can't remember email or login
I can't remember either one login or email. The one I had saved in a notebook doesn't work and it won't let me change password without email.
Resolved! Meta repair team rejected to accept my warranty claim due to their impossible photo requirement
I have a MetaQuest3 headset, where I experienced a very small (fraction of a mm wide) tiny little transparent spot within the left lens which is apparently located inside of the device, it can`t be removed from outside. This is only the most annoying...
help
I can't pair my quest 2 to my pc using air link I tried resetting my pc and quest multiple times and it doesn't work it shows up and lets me click pair but afterwords it just says that it can't pair.
Meta quest 2 elite strap battery won't charge
My external battery on elite strap suddenly stop being chargedAlso headset won't even recognize the battery when connected by wall plug, but it recognize it for few second whenever i disconnect the usbc cable from battery
Resolved! Horizon Worlds "Unavailable" I'm in the US
Meta Quest 2 - I'm in the US, when I go to the oculus store i don't see Horizon Worlds even when I search for it. When I click th link on the browser of my phone it takes me to the download page but it says "unavailable". This is the sole reason I go...
My 6yr old charged over $150 worth of ingame Rec Room tokens
From last night to today , I noticed my son charged around $150 worth of Rec Room tokens. I wanted to die. Hes a smart kid and knows better to ask for things, but did not realize this was actually going to charge my credit card and I have no idea how...
Meta Quest 3 unusable due to original purchaser reporting it as stolen
Hi all, I'm hoping someone can help me here.I had to create another Meta account to seek out assistance as my other one was suspended. This was because the eBay seller I had originally purchased the Meta Quest 3 from had opened a 'stolen-item' invest...
Unable to connect accounts
When I click "finish" connect facebook account with meta account, it says "You can try again later or use another account.", then failed.And there is only instagram when i want to connect meta account with the facebook.I tried create meta account jus...
Request for Escalation and Resolution of Oculus 3 Shipping Issue
Dear Meta Support Team, I am writing to share my recent experience with Meta Support regarding an issue I am facing with my Meta Quest 3, purchased on Black Friday.Despite Meta Support's prompt and efficient determination that my headset needs replac...
Crashing in f1 23
I have an issue with f1 23 when i am playing in my oculus rift. the head set goes blank other than a fey icons with are in the race on the side and the sound still playsWhen i look my pc say Oculusdash.exe has been blocked. I can see anywhere in my p...
Tracking lost loop on Quest 2
As the title says , my Q2 is stuck in a constant tracking loop and ive done just about everything. Ive messed around with my guardian and recently ive even factory reset my device. It still wont go away, i cant power off , put my headset to sleep , o...
Urgent Assistance Needed: Meta Quest 3 Stuck in USB Update Loop
I hope this message finds you well. I am writing to seek urgent assistance regarding my Meta Quest 3 virtual reality headset, which seems to be stuck in a continuous loop.Despite multiple attempts to resolve the issue, including restarting the device...
Accessibility research general query
Hello, I was wondering if folks could help steer me in the right direction so I can find answers to the following questions:Is there an active accessibility community focused around the Quest product line (staff + user + researchers)? I am particular...
Resolved! Issue with installing or playing game
We have a Meta Quest and a Meta Quest 3. I have our games installed in both of them. I had purchased Garden of the Sea for my son before we got the 3 but it disappeared from the 1. It is not in the library and when I go to the store pay to install or...
Resolved! No audio when using Oculus Link
I have no audio on my Quest headset when using Oculus Link. These are all the things I have tried to resolve the issue:Reboot PC and/or Quest and plugged things back in in many different orders.Restarted the Oculus service.Tried different USB ports.T...
Launch button is greyed out and won’t launch
Hello,I recently purchased an oculus quest two. I’m having trouble getting it to pair via Airlink. This is the first time I’ve tried to get my quest two to link with my PC. I have made sure that both air links were turned on and I have restarted both...
Help Oculus Quest 3 Doing Sideload Update And Then Boot Looping
I Decided To Play On My Quest 3 And I Saw That My Quest 3 Needed A Sideload Update But After The Update My Headset Kept Putting The Meta Logo That Spins On My Headset I Even Let My Headset Sit For Almost 4 Hours And It Kept Doing That. I've Tried Eve...
