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Account suspended even though I provided ID (proof of age)

I realized my son’s account had the wrong birthday and I went in to update it and they suspended our account. We are upset because we purchased many games and still had account credit. I can’t get ahold of any Metaquest support to figure out why it w...

Can Horizon Workrooms audio be set to stereo instead of mono?

When using Workroom's Remote Desktop feature, it appears to be using spatialized audio for all computer sounds. What I mean by this is that when I turn my head, the audio pans so that it sounds like the audio is always rooted to the 3D position of th...

Refund!!!!

My son on Feb 23 accidentally subscribed to Supernatural Fitness! It charged me $106. I requested a refund due to my child did this by accident. I even cancelled the subscription and removed my PayPal from his device so it would not happen again. MET...

Account suspended

my account got suspended after I gave it to my son. Now the oculus is locked up and we have thousands of dollars spent on games. I’ve been in touch with customer service from Meta, but I don’t think the message is coming across clearly. I even upload...

Casting to PC - System Requirements

Hi.I'm successfully casting (oculus.com/casting) from my Quest 3 to several different PCs, but on one older laptop (Core i5-4250U, 4 Gb Ram, Win 10) it doesn't work. What are the minimum system requirements for the PC to cast to?

Resolved! Mountains constantly in all personal environments on Meta Quest

I'm currently using the Oculus Quest and ever since the option was given where you can (slightly) walk around the environment, every personal environment background has some purple mountains instead of what background scene should be there. Whether i...

My son is 2-factor locked out of his meta account due to changing phone number

What do we do? He has like $1,000+ of games in an account we cannot access. If he tries to login to submit a support request or use the device, it wants to send a code to a phone number we no longer have. He added his new phone number to the account ...

request not completed

im trying to buy Ancient Dungeon and after entering my pin it brings a popup saying "We noticed something unusual and, for your security, this request couldn't be completed. please try again later, or visit our Help Center."any help?

Oculus Rift S Black screen

I haven't used my oculus rift s in a while, thought it has always been plugged into my pc. My device will not show anything at all in the displays, only black screens. I can run games/programs and watch it from the window that is open on the pc monit...

Meta Quest 3 controller tracking issue

Hello. A week ago I purchased Meta Quest 3 and 3 days ago I encountered a problem that when working with the right controller it shakes and in the quick access menu where the charging of the controller is shown a question mark flashes with the inscri...

A claim of refund

Hi, I manage my 10 year old's account, he asked for some Shiny Rocks in Gorilla Tag game, so I purchased a package for his account but he cannot use it, it was credited to my adult account. Is there a way that I can transfer this to his account? I tr...

Meta Quest 2 disconnected but now it won't reconnect

I am about to give up! I don’t know why my meta 2 disconnected but it did… now it won’t reconnect…. I have done a factory still no luck! It’s been like this for over a month now! CS is no help so now what???!!!!!!

getting pixcels on screen while playing games

can someone help my son got the meta quest 2 for xmas just passd now irs started displaying white pixcels down side of the screen when playing games i dont have any clue about this sort of stuff how can i sort this problem thanks

Stuck in rift s loading screen

G’day all,Rift s is displaying a loading icon when I put the headset on, drivers are updated and everytime I try to readd the headset it says sensors not working.Is the sensors the reason why display isn’t coming through? If so how do I fix it?Thanks...

Wronr address post but I can not get support as Facebook user anywhere- I need access right now!

Hi, Dear Meta!After today's Facebook password changing I was blocked and can not unblock my account, but I've already filled credit cards numbers and also tried to login from the same 2 devices: my laptop MacBook pro and also Apple iPhone 15.Please h...

golf+

The directional line when putting will not work. any suggestions on how to turn it on again.

OCR

Hi team, a question for you, Is it possible to experience OCR?is it possible to use Metaquest to enter Google arts and culture?iThanks in advance

Resolved! No replacement, need help

I need help! I don't know what else to do at this point. Meta Support is supposed to send me a replacement controller. It's been a month and nothing yet. I even paid for warranty plus. How can I escalate this issue? I've tried a complaint with the BB...

Updates- Apps on headset

Hello, I just updated my Meta Quest 2. I have 2 apps, Blue Earth VR, and Guardians of the Frontline or whatever they're called. They both have updates. They were both in the queue. It was the first time I tried updating them. My headset wasn't fully ...

Resolved! refferal code not working

hi ,i sent a referal code to a friend, who purshaed the quest 3 using the link.i don't see anywhere if the referal code worked?.i also sent him referal code for app purchase, and this worked fine (i see the 5€ a recived in the app)is there something ...

Without device Meta store took my Quest!

Anyone else having problems with a bricked device in the UK? I was required to send a Quest 2 because of a botched software update which bricked the device, since then they haven't sent me a replacement and customer service seem lost as to what to do...

Meta account migration

I just received and email about my oculous account being deleted and all my information would be gone if I don't migrate to Meta. I believe I have already done this a while ago but I wanted to contact support and see if this could be double checked. ...

Resolved! The Climb 2 (demo) caused quest 2 to crash

I downloaded and installed the free trial of The Climb 2.When I started the game on my Quest 2, there was a large banner on top saying that there was no server connection. I suppose that is because I was running the free trial.So I started the tutori...

Help with child account

Hi there I'm feeling increasingly frustrated by current situation. I have set my child up with an account, however I have no idea how to access it and so when she uses my device, I can't find her account to download things? Shouldnt her name appear a...

Session Expired

Every time I open the Meta Quest app it says the session expired whatever that means and every time I go on the website it says that there is no device linked to my account, and I need to know if my games are still linked to my account and how to sig...

Menu not popping up on quest 2

I'm having trouble with my quest 2, it won't load my menu screen. I push the button and it makes the sound but nothing is popping up. I signed out then back in on my meta app. I turned my headset off and back on and still nothing. Any advice?

Com.deviceauthserver error keeps stopping me from using the device

Very often it stops what I'm doing, and shows a crash message Com.deviceauthserver. I can't do anything about it once this appears.

Unauthorized Purchases

Our account has 53 unauthorized purchases in the last 3 weeks - need support please!!!

Screen recording not capturing player audio

So I dont know what’s going on but this might not be on Meta. When I screen record playing Ghosts Of Tabor my mic audio and others don’t pick up any of what’s being said, but it does pick up gun shots and environmental noises. Is there like a setting...

Controller help on quest 2?

My right controller will occasionally disconnect and/or drift away from me and I've tried multiple steps to fix this but it is nothing to do with tracking. I don't want to factory reset my Quest 2 because I cannot remember the email and password I ha...

Featured Posts

Resolved! Mountains constantly in all personal environments on Meta Quest

Resolved! No replacement, need help

Resolved! refferal code not working

Resolved! The Climb 2 (demo) caused quest 2 to crash

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