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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Mic issue quest 3
The mic on my headset isn't working. I did look up the issue on your site and still not hearing anything but other people? Just received this today. Any idea how to fix it
Broken restart
I have an oculus quest two and it just got an update. I was trying to play one of my games that also had an update, and it said it had the ring closed and the update was done, but I couldn’t open it. So, as an attempt to resolve the isssue, I restart...
Headset tracking lost
Every time I try to turn on my oculus and play, a screen pops up and says headset can’t track movement. I have perfect lighting and it had worked just fine about a week ago. I clean off the cameras and keep the headset in perfect condition but my con...
Resolved! Did the update just kill my favourite feature on the Quest 3 ?!?
Until now one of my favourite features was having a floating tablet with a youtube video that i can change in size and place it everywhere i want while doing my chores. Like in this video https://youtube.com/shorts/70iCnS5TjSo?si=z9H2mom_AhsF5UaiSinc...
Resolved! How to contact support?
I can only find dumb lists, without my problem. What i did not find, ist how and where to contact the support.Or is there maybe no support?
Resolved! Charging
Hi does anyone know if you can leave quest pro on docking hub all the time or will it effect the battery life the same as always having a laptop plugged in ?? Do I need to take it off when charged ?
How do I get hold of a new waybill?
I registered for a replacement controller for my sons Meta Quest 2 in august. For some reason I didn't send it and now when I read the terms it says that the waybill will not work after 30 days from when i got them.I have been trying to find a email ...
Fraud Transaction
Dear Team Just few hours ago my credit card ( Visa ) has been deducted USD 499,99 without any authorization. I never bought anything from this side. Kindly help me to investigate.
Warranty
I'm just here trying to get a **bleep** return label to send back a unit that is not working. Will not charge, will not power up. I've sent emails daily since 10/25 and have received 0 replies. I chatted with a customer service rep today who was doin...
Meta remote desktop app not supported in M2 MAC
The app is crashing after login with meta account on M2 MAC. Does the app support M2 MAC? If not, is there any plan to support it? Because I was looking to buy a quest 3 only for virtual desktop experience but if it doesn't supports mac m2 then there...
Resolved! Verifying the Meta email address
I am brand new to Meta Quest and just want to make sure that [redacted] is actually a legitimate email address from the Meta Community. I am supposed to email them a bunch of info since my referral from my daughter when I bought my headset did not go...
Remove device from page and quest app
Doesn't work. On the devise page shows up empty. However on the quest app, when I click install I have tons of same headsets.I've looked at other comments. Why is this still an issue? I did help my roomate out his returning the headset he bought wasn...
Visa gift card to buy a meta Egift card
Hello, I interested if I can buy a meta Egift card with a visa gift card? (US)
2 factor authentication can't access my account
Hello,I cannot log in to my meta account, i changed cellphone and lost the authentication information in the app, so i cannot pass 2 factor authenticationI already opened 2 tickets with meta's support to solve this with no success, what do i need to ...
Resolved! Asgard’s Wrath 2 redeem code Quest 3
Hey, I got today Quest 3 and I completed the setup, but I haven't received any code for Asgard’s 2, and also in the store, I see the game price for 60$. The six-month subscription I get but no the game. I need help with this issue
Quest 2 Elite Strap with Battery broken for the 2nd time
In January 2021 I discovered that my Quest 2 Elite Strap with Battery had a long crack almost cutting through the entire width of the strap. I reported it to support and got a replacement strap sent to me not long after.On October 18 this year, I was...
Quest 3 non connected - general problem with link
Hello,my quest 3 worked fine with the cable but since a few days it connects in the pc app saying "connected" and "active" with the green check mark and when i try to put it on my head it says "non connected" "general problem"I've made a video and he...
A headset I don’t own won’t go away from my app
So basically there’s a headset I don’t own that keeps showing up in the app making it seem like it’s got my acount logged in on it but when I go to devices or shared devices there’s nothing there?? How do I remove
Game app will no longer launch on Quest 3
I was playing Moss book II and my headset recently received an update and now the game will no longer launch. It just launches into a blank screen.
Resolved! get some manager to fix this
i didn’t have my meta quest 3 controller and when i was put it in put it on my quest 2 headset and when i put it on it was not working and it said it is correct can you send me some more and they went on to my brother too didn’t not work so can you s...
Quest looses room scan after being turned off
Hi guys first of all congrats on the quest 3 and SDK, it's a pretty neat product and I trust it will be improved over time.So I can successfully scan my room, even draw doors, furniture etc and I'm able to use it with apps and games.But the issue is ...
sound problem
Why when I try to listen to music on my Quest 3 at the same time playing, the sound is completely inaudible and sizzling?,Yet, these are features that worked very well for quest 2!
Screen goes white and pinch not working.
Ok, I just got the Quest 3. I like it. It is my first VR. I am playing the First Steps game. Every time I get to the one part it goes no farther. Actually two. First, the part where I have to pinch and do whatever. It never detects I am pinching. Sec...
Cannot gift to friend
Hi,I wanted to gift a game to my wife so we can play it together. We are connected in Meta and can chat and call, but when I try to gift her the game, I cannot find her in the list. Even if I write her username or email exactly, only other people sho...
Meta quest 2 crashing
When I try to boot it up it only shows me my account none of my others then I click continue, I wait 2 seconds and then SHELLENV keeps stopping, dosent matter what I choose "App info" or "Exit app" it pops up with "SocialPlatform not responding" and ...
Resolved! Quest link cable
just got my Quest 3 a week back, i am looking forward to use it for virtual tours of our Architectural and interior design tours.....wondering which cable will be ideal to connect quest 3 with pc?usb3 cable or hdmi cable?
Resolved! I want to know is my laptop good enough for virtual desktop.
So I have laptop with:-CPU: AMD Ryzen 5 5600H-RAM: 16GB 3200MHz-GPU: GeForce GTX 1650-Storage: 1TBAnd I am thinking of buying meta quest 3 but I don't know if I can play PCVR games.
Resolved! IL2 sturmovik flight simulator error message at launch
Hello, I have a problem (error message below) when I launch IL2 sturmovik flight simulator). everything worked ok yesterday but since oculus PC software update to day (Version de l’app Oculus 59.0.0.138.366 (59.0.0.138.366))I have this error message....
Meta Quest Pro controllers not turning on
Hey! Before I describe my issue I want to say that I am using the Meta Quest Pro controllers on the Meta Quest 2. So earlier I tried playing oculus and my controllers needed to update, so I let them update. Then when they were done it seemed like eve...
NOT visible Quest2-device in the Windows Explorer !!!
(SWEDISH)hej! jag försöker lägga till nya låtar i "Ragnarock" spelet i min Quest 2 via min dator med filer från ragnacostums.com. Jag har sett andra på youtube som har kunnat koppla in sitt Oculus Quest till sin PC—dator och kommer åt mappar direkt v...
