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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
RIDICULOUSLY SLOW DOWNLOAD SPEEDS, SLOWER THAN DIALUP w/AOL
I understand im not the only person having this issue but I expect, as do many others, to have something done here! I can't even download games from my quest 2 onto my quest 3. It takes at least a day to download 1 g's!! A day! I can download *Bleep*...
Can someone help me?
When I try to hook up my meta account, it simply doesnt work, I put in the code on work.meta.com/devices, like it says, I put in the code, and then it asks for my email. it put it in, but it says It looks like there isn't an account associated with t...
Resolved! Email addree
Can I use same email address once I have deleted my old account
National Geographic does not work
I am new to Oculus. The first game purchased is National Geographic VR. When turning on the game the first thing I see is yellow arrows moving in the same direction. And a figure pole and footprints in a circle and that's it. I've tried using the con...
Controller issue
VERY SERIOUS ISSUE. for Me..So I was going to play some games today then it was getting slow and stopping me from moving forward so I did a clean "i cleaned it somewhat good" then I tested it and I couldn't even move at all!! And it wouldn't stop "fl...
Gift card redemption page is not linked from website menu like it used to be.
This is more of a bug report than a support request. I purchased a Quest gift card for my mom for Christmas but she asked me for help redeeming it because she couldn't figure out how to do it. When I attempted to help, I encountered several problems....
Resolved! Yellow artifacts
Morning all! And happy new year!I got home today, pulled on quest two out of the draw and bam, yellow artifacts that look like a kid in paint has just smudged the screen. shows up on loading screen when rebooting, and on everything else. both eyes ha...
Wrong password when it's correct
Good new year to you all.I have a rift (not S) and when I try to log in it keeps saying wrong password or email. i have changed my password and still wrong password. I can log in to the website with no prblems I have not played for half a year and wo...
quest 2 crashes when camera app is opened
ok so basically i live off of streaming, and i just wanna cut to the chaseeverytime i open the camera app, it just loads for a little bit before everything goes ghost and the whole menu dissapear. and i spam the home button but nothing happens. click...
Referral credit missing
My friend got the quest 3 for Christmas and I have the quest 2 for over 2 years now and when I sent him my referral link for the credit we never got the credits
Cannot access purchases after factory reset and creating Meta account
I have 3 Oculus devices: Oculus Rift, Oculus Go, and Oculus Quest 2. I have not used them for approximiately a year, and now I want to use my Quest 2 again. Since the last time I used the device it is now a Meta Quest 2. I originally made purchases a...
Controller will not power on
My left controller will not power on. I have changed the batteries and made sure they are in the correct position and it still won’t power on.
Meta quest 2 won’t pair with app
Could anyone help! i am unable to pair my device to app. Iv tried resetting, factory reset, uninstall app - done it with another email address and still unable to pair the device with an app?? When the code is visible on the screen it just says ‘unab...
Rift S games on quest 3
I have tons of games on the oculus store for my rift S on my computer but they don’t show up on the quest 3 library
Black computer screens
Got it solved……rule 1, check for power Hello. Brand new to VR. I purchased the Quest3 to use with my pc while flying Xplane12. I have disconnected the device and none of my five monitors are coming back to life and the computer is still on. First of ...
I can't get my invite reward of $60 on my meta quest
I am having an issue receiving my payment with the refunds for some reason it keeps on saying on the other side that the person cannot accept the link or cannot accept the reward and it doesn't do anything when they select it it's for that invite thi...
Oculus Microphone stopped working
So i'm here, trying to use my microphone to VC And it suddenly doesnt work?, this happened out of nowhere and now i cant fix it, how do i attempt to fix the oculus microphone, and if i cant, where do i get a new one.
Resolved! Elite battery headset not charging
My Elite Battery Headband is not charging or providing power to the headset. When it is connected to the headset, the modified headset icon (with the line over it) that should show in the control panel is not there. Only the default headset icon show...
Question about support Emails
What times do y’all usually respond to emails, cause I was in contact with the support team for some sort of troubleshooting when they suddenly stopped responding at around 1:30 (mountain standard) and I was wondering if it was a store hours thing
Purchased game but have no access
On December 1st I purchased the gorilla tag add on Holiday Fir Pack for my grandson. I have confirmation the purchase went through, yet he can’t access the game. How do I resolve this?
Quest 2 controllers won't connect
My nephew got an Quest 2 for Christmas. We can't get past the initial setup because it doesn't recognize the controllers. Initially we set it up where they have multiple quest 2s in the house at the time but it didn't pick up any of those either. I'v...
Headset not turning on
My meta quest 2will not turn on
Sons account suspended asking for Id
My sons meta account was recently suspended. Now it's asking for id to get back in. He's 13 yo and doesn't have id. Please help
Help pairing Quest 2 to phone
I just got my son a oculus 2 and we are having problems pairing it to his phone can anyone please help
Screen Tearing in Asgards Wrath with Q3
I play with RiftLink Cable.Hey when i first start AW it looks "ok" a bit tousled but ok. After i use fast stairs travel OR switch out to Rift Store or Q3 menu the image is tearing hard, but not overall, its more like half of the screen on LEFT side o...
Stuck on remote pairing screen
My Oculus is stuck on a white screen with the two remotes. I have unpaired my remotes and repaired them and it is still on this screen. Any suggestions?
Referral credit missing
I had several family members sending me referral links. I selected one, went to meta site and placed order, got device first week of December. How long does this credit take to show up. My head set is active and not sure what the problem is. If it ta...
Pairing issue with phone app
I have the meta quest 2 and have tried numerous attempts to get it paired. It goes through the process of saying automatically found code and then says it's all set. The oculus is pair. But then when I go into my app. It's not showing it at the top I...
1 Device, 3 accounts
Hi! We've just got the Quest 3, 512gb....We've set up 3 accounts on it a d have have game share on but it seems like you have to download the games 3 times (if we all want to play yhe game with each of our personal accounts). Is that right, or is it ...
Resolved! link cable not working for quest three
i bought a Walmart brand link cable and it was working for the first five days and then the headset said it was in compatible, today i bought a meta quest link cable and the same issue the headset says to make sure its compatible. I have a mother boa...
