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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My 1 moth old quest is very buggy and unstable.

My oculus quest 2 has become buggy. like a lot. it would go black randomly. sensors glitch. just completely unusable. I have no idea what to do. Do I try to return it and get a new one? Or do I try to somehow factory reset it thru a system image from...

What prepaid credit card gift cards work for the game store??

i tried using a vanilla mastercard “the perfect gift” and it was declining when i was trying to buy blade and sorcery, i had 50$ on that card and blade and sorcery is 25$, it was not about the amount of money, i entered the credentials correctly and ...

Trouble setting up new Quest 2

Hitrying to set up my sons new Quest 2.when we try to pair it says this device needs software update for age appropriate experience. when we try and access the universal menu on the headset to update software it won’t come up.have tried restarting bo...

Resolved! Issue with the game "Vermillion" who instantly crashes after the loading screen

Hello, I have issues when i lauch the game "Vermillion", when I start the game I am able to access to the loading screen, but the game crashes and takes me back to the main menu. I would like to point out that I am on quest 2 native and not on steam....

Please help, Left button does nothing in home

left button does nothing in home.

Meta Quest 3 User Denied Friend Referral Code

I recently Purchased my Quest 3 Last Saturday and just activated it yesterday. but the Referral Code my friend sent me keeps saying I may not be eligible because the "country or region is no supported, or I have Accepted this referral" which none of ...

Oculus app Installtion Process Issue

I downloaded the oculus app for my pc, after that I left for like 20 minutes. Then when I came back the installation process froze so I clicked the x button then it said are you sure to quit this or whatever, and I clicked yes. Then I went to my file...

invoices for games purchases

invoices for games purchasesJanuary 1st I purchased 13 games for my Quest 3, from the Oculus Store. I have not received any emailed Store receipts for these purchases. I understand that you should receive an emailed store receipt for every purchase m...

Bottom half of screen blurry on quest 3

The bottom half on my quest 3 is blurry while playing games. I've tested to see if it's only on one game. It is not it happens on all of my games, anyone have any advice?

you may no be using the right account for your age

I get this error everyday. I have a child account tied to my account also. If I press continue to try to resolve the issue it walks me through the process of creating a child account and of course when I put the email in it says it's already a regist...

Child age change suspension

Opened child account 1 year ago. Did not create parent account until recently. Got the update age email. Sent multiple proof of age but got suspended. So, I cannot take control of my son’s account. In the family section it is not an option. Just spen...

I bought meta quest 3 headset. Use my collegue referral link to sign to meta account.

@MetaQuestSupport My colleague did show me meta quest capabilities and I ordered meta quest 3 because of him. MrDawnE referral link.I didn't have any accounts in meta before (only facebook), I signup with referral link and connected my meta quest 3 t...

Meta quest 2-headset melted

My meta quest melted

Resolved! Meta Quest 3 $60 Referral Credit

Hi, I referred someone who got a Quest 3 but it only gave me a 30 dollar credit. But I thought it was supposed to be 60? What can I do? The referral code was sent on 30.12.23 and used for the purchase on the same day, so in the double headset referra...

Child accounts

Hi I am trying to set up child accounts I have three daughters ages 11 10 and 8 and everytime I get a message saying unable to proceed with details entered any help would be appreciated

Resolved! Is This Really That Difficult?

Meta Community, I really need your help. For going on a year now, I have been trying to get someone, anyone,over at Meta to understand that there is a VAST difference between Meta Link and a simple 'device connection' to a computer's USB port. Every ...

Deleted kids account but didn’t remove device

Just deleted my kids account that was paired to the meta quest 2. Now I can’t add a new account to the device because it says it’s still connected to the deleted account. How do I pair to a new account? I’ve tried factory reset on the device itself a...

Pin Number for Purchases

I have been trying for hours to get my PIN number to purchase a game. However, I have not gotten anything in any of my emails, including the email that is hooked up to my facebook account. I have not been able to get ahold of anyone and the support o...

haven’t received refund

so i ordered a meta quest 2 and it was meant to be delivered on the 28th but there was an error in delivery for some reason. i went to the delivery site and they said that there was a problem with the sender (meta) and that i should contact them. i c...

Meta Quest 2 not pairing

Got several emails threatening to suspend my account if I did not verify ages. Went through the process and the system will not pair to the app again. My son was already playing it perfectly fine for the past week. Now it’s completely locked and will...

Oops something went wrong. Please try again

Just got my daughter a quest 2 for Xmas. After going through the initial setup, every time I try to download a game through the App Store it tells me “oops something went wrong please try again”. I have researched up and down all day online to try to...

My friend is unable to use our referral link

We sent a link to our friend so he could get the 30.00 in referral credits and he is unable to use it. What is going on.

Help with pairing Oculus quest 2

Please can anybody help with headset pairing? We can’t pair the headset as it’s connected to a lost account.

Help

I have split parents and I am unable to bring my phone to my dad's he's not supposed to know I have a phone so he gave me a meta quest for Christmas and I l logged in through his info since I couldn't log in with my stuff cause I can't bring my phone...

Not Received My Meta 3 or Refund

I ordered my Meta Quest 3 on the 08/12/23 in time for Christmas.On the 19/12/23 I recevied 2x emails from Meta. The first saying they attempted a delivery and it failed (it never happened by the way), and that a refund would be made within 5-7 days.T...

Can't change my account age

I accidently incorrectly set my age which now limits what I am able to access. I've attempted change my account age through this website https://auth.meta.com/language yet it takes me to an Instagram account age change page(I am unsure if this should...

Resolved! Purchased add ons with Quest 3 are not showing up in headset or Library

Hi there,I've recently purchased a Quest 3 headset and added 2 games - Beat Saber and Supernatural to the order. However, the apps/games are not showing up in the headset and Library after logging in. The add ons are also not showing up in the digita...

Resolved! Black thing on headstrap top popped off

recently i got a oculus and i was trying to adjust it but it just popped off and im not sure where it goes could i get help?

Vedo le lettere sfocate con Meta Quest 3

Ho da qualche giorno il Meta Quest 3 ma pur regolando le lenti vedo le lettere molto sfocate e faccio fatica anche a leggere le descrizioni o le lettere singole.E' un problema noto e risolvibile?Dipende dalla mia regolazione non perfetta anche se ho ...

Meta Quest 3 isn’t very good

Upon creating an account for my son it got banned on Christmas Day as I had put him in as 2003 instead of 2013 when I went to change it. Further to creating a new account and factory resetting the system I made a supervisor account that I linked my s...