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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest Pro Controllers Grab is buggy

I bought Quest Pro controllers to play Echo VR with my Quest 2. Tracking is better, but there's this really annoying issue where quite often when I go to grab things it will instead slap (slap happens when you lightly tap). So it's registering a tap ...

Allycw by Level 4
  • 3 replies
  • 0 kudos

Downloaded Resident Evil under my account by mistake

Hello, my parents were setting up my oculus and downloaded resident evil 4 under my account vs theirs by mistake. The game can’t be played under my account since I’m not old enough per the game’s age rating but the game was for my parents not me. The...

devloper mode

I can't enable developer mode on my iPhone. Is there a way I could enable it through the desktop app?


I had to setup a new account and I accidentally deleted my meta acct. I need to transfer all my purchases to my new acct.

Trina26 by Level 2
  • 2 replies
  • 0 kudos

Resolved! WELCOME25 is just a scam

Today I was about to buy the game population one. I saw that I've gotten a notification full of games (including population one) that get a 25% discount if you use the code WELCOME25 during the purchase. But it also somehow showed that every game wou...

Resolved! No referal credit

Hi, I ordered a quest 2 on coolblue 2 nights ago and yesterday my friend sent me a referral code to get 30€ to spend in the store and I made my account and accepted it I wanted to know if I will get it or not? Please help.

oculus quest referral

I want to purchase an oculus quest 2 (I live in Germany) and my friend send me a referral (Netherlands). When I open it, it just shows me invalid country. Can you please help me with that?

Add a parent account

I setup my Son's quest 2 through the App on my phone.How do I now add a Parent Account on the same device?when I send a link to my other email account it gets stuck on the cookie concent page!!! I feel this should be easier than it isn't at the momen...

Resolved! Beat saber free download

Hello, how do I get beat saber free download? I purchased the meta quest 2 bundle on Black Friday and have not received emails or alerts regarding the way to claim this. I’ve also tried messaging directly on this forum and have not received a respons...

Microphone Problems with Quest 2 via Link Cable

Hi all,Not sure if people here have run into the same issues, but I seem to be having a never ending gauntlet of problems with the microphone on the Quest 2 when connected via link cable. I've gotten it to the point where it can now pick up my voice ...

Multiplayer does not work

Multiplayer does not work!!!! I'm not able to use multiplayer, i have already made factory reset on n my quest 2 but nothing seems to work, i have tried to use multiplayer on different games but nothing works Please help

Gift card problem

I have a $50 Visa gift card and I put in all the numbers right and I have it in my Oculus account I have tried buying an in-game purchase and it's saying my card is declining when I have everything right

Meta code

I need help trying to figure out why my code won't connect to the mobile app. I just bought this and it's not working.

data transfer to/from oculus quest

Before I continue I want to stress, I do not have a meta quest 2. I have the original first gen oculus quest. It seems the MANDATORY choices offered to me on this forum for "ASSOCIATED PRODUCTS" is lacking this selection.Now...I have a first gen ocul...

Resolved! Usb 3.0 gen1

Basically my quest 2 doesn't get connect at all to an usb 3.0 gen 1. To usb 2.0 it works, but it says a 3.0 would be better, and connect perfectly to an usb 3.0 gen 2. Anyone else experience this or have a solution?

Download Issues

Ive been trying to install Pistol Whip, but when I press install, the download bar goes up, then it says it is installing with a little spinning wheel, then says not installed. I don’t really know why it does that but this hasn’t happened with any ot...

Referral link

I am trying to send a referral link to my brother but when I press send it just says error. Can I fix this or what can I do?

Am I able to get a free replacement controller

I was playing and my controller disconnected, so I replaced the batteries, didn't work. Then I replaced the battery in my left controller 11 times using different times, after searching I ended up, taking the batteries out for 30 mins, restarting ocu...

Oculus to Meta Migration not working

I recently got an email about how Oculus accounts will no longer be supported after the first, so I decided to migrate from Oculus to Meta. However, when I attempt to create a Meta account with my Oculus account, it just signs me in with no confirmat...

Oculus not preforming

So i took of my headset and took a break and went to go back on only to find i couldnt acces gorilla tag as i couldnt uninstall or do really anything and then tried to go to recroom and it says you dont have acces to this game and im really confused....

Refund request

I recently refunded Bonelabs, and I got an Email of the request being approved however I didn't get the money return. Am I supposed to wait more or am I just missing something?

Watch Avatar (original 2009 film) in 3D on Quest 2?

Hey guys;I just saw Avatar 2 - The Way of the Water in 3D last night, and enjoyed it very much - although not as much as the first film, which I also saw in 3D in the theater.I would like to re-view Avatar 1 in 3D, and thought maybe I could do so on ...

Factory reset

how do you factory reset your quest without the app? I set an unlock pattern on my quest a while back, unfortunately i havent played in a while and so when i tried to i forgot the pattern. The app wont let me go to advanced setting to reset without t...

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