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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Meta Quest + subscription

During my 6 month free trial of Meta Quest+ I chose not to cancel my subscription. I paid for a yearly subscription but I only received 6 months instead of a year. I was under the impression that the 6 month trial was free and not part of the yearly ...

Quest 2's "Go LIVE To YouTube" Feature Not Working

So recently I've seen that in the Camera, there's now an option to go live on YouTube and see your chat while you stream. I've tried to use this feature, but every time I do it always says "something went wrong". (for the record I use OBS studio and ...

QUEST 2 Pixels in the left lens right corner when gaming

I bought a quest 2 recently and it was running fine until I started playing thrill of the fight and contractors and when playing there's glitchy pixels on the left lens in the right corner and they flicker on and off however when in casting mode they...

Resolved! Need to get back an suspended account

Hi, we've got an account suspension issue.We bought two Meta Quest 3 a few weeks ago, let's say Headset A & B. I managed to set up A for myself and everything is good.My son, 10 years old, set up the Headset B by himself. A week later, I realized I s...

Top strap holder broke off.

This morning when I put on my oculus quest 2 the top strap holder thing just broke off. After doing a bit of research I've found multiple people with the same issue. People recommend buying a halo strap for it, but some halo straps have to strap on t...

Headset sensor check

Everyone hello! the error is this.for more additional information, check this LOG in link:before reinstall after


Account suspended

Please help, how can I get back my accounts, suspended because it says i have 13 but I’ much older than this. how can i appeal?


Hello, I used my dad's referral code for a quest 2 a week ago and we still have gotten no credit. I tried to open 2 separate tickets and have gotten no response at all. How do I actually get a hold of someone? @MetaQuestSupport

Resolved! Does "Get" mean a game/app is free?

If A game says get instead of a price for the game, Is the game free? When I look at the preview for the game, it says that there is a 14 day trial. But it says get without a price tag when I look at it on the store. Any information would be greatly ...

Resolved! A Doubt about Region Lock

I have going to buy an meta quest 3 in America and setup in indiaXbox cloud gaming is not available on India but I have an ultimate account Can I still play?Using an VPN or Restricting Location access to The App

Resolved! Meta Research email authenicity.

I recently received an email regarding a Meta survey opportunity, the domain name wasn't familiar, is thus authentic or a scam? 


Meta Support for Meta Quest 3 and replacement

Hello everyone,does anyone have experience with warranty and replacement of MQ3 in EU area? I am from Czech Republic, bought brand new MQ3 via Amazon and article was delivered to me. As they started to have issues, I asked for replacement. As per Met...

i cant buy stuff with my quest cash

when i try to buy something it doesn't let me and i cant even connect a billing address to it it just shows add paypal and add card but quest cash in payment options is JUST NOT THERE and i cant find anything to help me with it the only thing i can a...

Game download codes

I just purchased a new oculus 2 and have not received an email for the free game downloads. I was under the impression that 6 games were supposed to be included with the purchase. How do I get those codes?

failed to open file

when I start the application I get error: failed to open file, like this:i don't know why and fix it .can you give me an answer

xansvirus by Honored Guest
  • 3 replies
  • 0 kudos


My son has been using his VR headset fine for a whole year now when he tries to play his normal games it's saying it's not signed in I checked the Wi-Fi it's signed into the Wi-Fi but for some reason it's telling me to sign in to some network when I ...

Mjshreve by Honored Guest
  • 3 replies
  • 0 kudos

Quest 2 Constantly disconnecting from the internet

Ok I have had this issue for a long time, and I cannot seem to find a fix - it's getting quite annoying. Whenever I set up my Steam Link and run it for just a few seconds, it notifies me that my quest has lost connection. Going to the wifi menu it ha...

Changed to a supervised account now my son can’t log in

Please can someone help I’m at my wits end with this, I’m in the UK and have had to add my sons account who’s 11’ to my account.This has worked and I can see him in my account but now he can’t log in on his Oculus Quest 2 App it just throws up a page...

Problems with left controller buzzing in rift s.

Hey! I have accidentally dropped my controller while i set controllers and headset on table and it started kind of... buzzing (?) i dont know how to tell it. i'll join a video of this problem. start playing video.

I have few issues. Screen/ label and contact problems

I had problem with quest 3, right screen stopped workin. I tried everything from charging to max, factory reset and all things that were in forums and nothing helped.I send information to my seller, and he told me that they will replace me my headset...

Audio problem on rift s

When i install the Oculus app (Meta quest link app) the headset starts to make popping sounds but when i uninstall the oculus app it suddenly starts working again. Xan i know what is making this problem

Quest 2 controller movement

Anytime I play a game, my controllers are perfectly fine until I try moving forward. Whenever I move forward, it makes me back up continuously unless I'm moving painfully slow. It doesn't do this with anything else. For example, if I pull up a menu, ...

zivviii by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Paid but no order!

Hello, we've just paid for a meta quest 3 but order is showing as empty, no email confirmation of order but money has left account. Please help!

Resolved! is ERROR

Please help me about my another accountJinx CharrlI've found my problem about my old accountage is under 13 years old but I am 40 years oldI can not verify my old account is Error How I can do about my account

Apivit.C by Honored Guest
  • 1 replies
  • 0 kudos
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