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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 54352 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Login

I need help figuring out what Facebook account is associated with my username I remember my username but can't remember the email I have a lot of money on this account please help.

Deserfox by Honored Guest
  • 469 Views
  • 2 replies
  • 0 kudos

Email and pin

How do I change the email linked to my oculus? I was linked to my Facebook which doesn’t have a valid email. My son forgot his pin. Trying to reset that and I guess the code is going to an email that isn’t active

Adding a second device

I have a meta quest 2 and decided to buy a 2nd one for my wife. But she is not great at getting used to new tech and she is having trouble learning how to use it even by using the tutorials and she is getting very frustrated and bordering on just giv...

Game transfer

Help! I literally have no clue what I’m doing.Both my sons have Occulus Quest 2. I bought a game called Slide for one son today but accidentally installed it on my other son’s headset. Is there a way to transfer it over without me having to pay for i...

rift games

i nit played my q2 in month i i had a lib. off 10 plus games got back on there no signs of them only the q2 in store games not my rift games

Banned on Pokerstars

Today I got banned for “underage user duration permanent” even though the game says 17+ and I’m 18. I spent money on the game so please unbanned me, can anyone help?

I requested a refund by accident

So there is a game i requested a refund for but i did it by accident. So can you guys please help me not refund it because i want to play the game. So is there any way yall can not refund it or deny the request. the game is Sport Mode on app lab

Can’t pair brand new Quest 2!!!!

Bought brand new Quest 2 headset today, but it won’t pair with my Meta mobile app…. Tried installing meta mobile app on my iPad vs phone, but it won’t accept my credentials…. I bought new Quest 2 because it updated overnight ( with everything plugged...

TheKronks by Honored Guest
  • 464 Views
  • 3 replies
  • 1 kudos

Constant Notifications on the Quest2 Headset

Is there a way to weed out the constant notifications on unimportant things? For example, everytime I engage Passthrough, and then return, the notification center reports that Passthrough was used. What is the point of this notification & how can I l...

Replacement Controller

My controller has been damaged playing gorilla tag by slamming it against the wall now the light on my left controller wont stop flashing and the tracking gets lost if i hold the controller by my side or too far down. Also my left joy stick wont work...

Oculus verification not working

So basically I tried to verify my Oculus account but I have no credit card or number so I went with the Authenticator I got my authenticator and stuff but then I went back and I still needed to verify but I already did with an authenticator so I migh...

Bekbob by Honored Guest
  • 844 Views
  • 0 replies
  • 0 kudos

Have lost purchased games

I have lost access to my purchased games on my Quest 2 after factory reset. This seems to have happened since I linked my facebook account which I originally used, to my Meta account. Please advise.

Can’t find inventory

Hello friends, I just started on Quest 2. I’m really excited with this VR system but the menus are being confused for me. I still looking for the place (room) where the game head me and I was able to move items from my inventory also move and resize ...

LKimera by Honored Guest
  • 859 Views
  • 5 replies
  • 0 kudos

My referral link didn't work.

Hi,I've just activated my Oculus Quest 2 from my friend's referral link. I've check and I should receive my referral money after my first log in but I don't have it.

Esquerte by Honored Guest
  • 485 Views
  • 5 replies
  • 0 kudos

Abusive children

Is anyone else tired of abusive children. I was recently on hyper dash, and was sworn at repeatedly. I think there should be an age limit for some VR games

Can't connect Quest 2 to PC via Air Link at random

I've been using this feature since beta and it usually works, but when it doesn't it's absolutely at random and for seemigly no reason. I was just using my quest 2 yesterday with no problems, and now it just won't connect. I've tried factory resets, ...

Air Link not working on the Quest 2

This has been a problem for several months. And whenever I attempt to connect my Quest 2 to my computer it shows 3 dots then kicks me out of the loading screen. I tried many things to fix this but nothing have worked despite it saying "Meets Requirem...

I have been blocked

I tried to log into my oculus account but it says you have temporarily been blocked, what do i do and what have i done to make this catastrofic thing happend?Have i been hacked?

Nothing works

I turn on headset after many minutes loading (dots) the make a boundary guy comes up but it is bouncing all over. I can't get hand controller to point at any buttons. Buttons don't work anyway. Then after more minutes of shaky screen the lodge shows ...

Bluchrg25 by Honored Guest
  • 167 Views
  • 0 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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