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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Headset does not power on (Quest 2)

I have a headset that I turned off after turning on to verify battery power (45%). Once powering it off and attempting to use it again later that same day, it refuses to power on. Holding the power button results in no response. I have attempted to c...

Resolved! PTC v62 - Steam Link crashes

Tried v62 it has started causing steam link to crash after connecting to a computer. This has never been an issue before v62 PTC.

All games gone

My son made an account on his device with a wrong date of birth now all games are gone because they needed an verification. We wont those games back please help us.

Videos showing Wi-Fi and error

I’m trying to download one of the videos on my app to my photos on my iPhone and each time I try to it shows a wifi and exclamation point and I’ve tried everything you guys have said on your post and it does not work for me nothing you guys have said...

Spinning Meta Logo

My quest 2 will only display a spinning meta symbol. Have tried the 10 sec shut down and it'll shut down and then turn itself back on and go back to spinning. did get it to display a square w/ a down arrow in it with a green status/loading bar below ...

Jlstein19 by Honored Guest
  • 785 Views
  • 2 replies
  • 0 kudos

Tap to enable hand tracking only works for so long

Hi guys  Just a quick one, This is a bug that has been present for some time. When you use the double tap controllers to enable hand tracking feature. This only seems to work for 3 or 4 times (or an hour or so) then it will not do anything. At that ...

J40NYR by MVP
  • 813 Views
  • 1 replies
  • 0 kudos

Resolved! Help needed - Horizon on Rift

I have an Oculus Rift puchased in 2018. I now have a meta acct. I turned on my Rift and nowhere can I find the Metal Horizon app. What am I doing wrong. Please help me. Thank you. Norman

chaltun by Explorer
  • 5111 Views
  • 3 replies
  • 1 kudos

BUYER BEWARE

Just an FYI regarding their Referral program. This is your typical bait and switch. They advertis $30 for the referred client and $30 for the referring. My friend sent me a referral link and I went out and bought the Quest 3. I clicked on the activat...

Resolved! Can't verify to get developer access

I'm not sure where else to put this as I can't find the relevant support section.I am unable to verify with at developer.oculus to open developer mode on my quest 3. When I add a bank card it completes and flashes green for a second on the webpage th...

TactiCol by Honored Guest
  • 1413 Views
  • 2 replies
  • 1 kudos

2 factor auth not sending sms code to log in

I had to create a second acc to open a forum I am not able to log in to my main account because I can't get past 2 factor auth were It sends a code to my number. Spoiler alert It doesn't send a code. I don't know how to fix this and i hope your custo...

jq.666888 by Honored Guest
  • 545 Views
  • 2 replies
  • 0 kudos

Screen turns off and on randomly during play

Whenever I tried to play my game, my vr headset randomly turns off and it ruins my game and I checked my wifi, has internet, I checked everything, and it kept going off and my headset is 4 years old and I don't know if I have to get another one or is...

Airlink Mic doesn’t work

I am trying to play PCVR with a link cable plugged in to my pc through Airlink and my microphone isn’t working when I’m trying to play Phasmophobia. I’ve tried different input and output devices and checked steam vr settings and windows selecting the...

Asgard's Wrath 2 Save rollback issues

I was stuck in the last area because the game glitched where I cannot escape the puzzle. So i use the rollback option in setting where it promises to rollback to an earlier save before this quest. I used it and i was rolled back the entire day or 2 o...

Meta helpdesk is not getting back to me

Hi, I was asked to send back my headset for a replacement, there seems to have been a lot of complications with this on your end. Today I am chasing the progress of this, but no one is getting back to me. Is your helpdesk down? When I start a convers...

Kal.K by Honored Guest
  • 1307 Views
  • 6 replies
  • 0 kudos

Meta Quest 2 won’t charge or turn on

Bought my oculus less than two months ago at Christmas time won’t charge won’t turn on can’t do a factory reset Chatted a few times with support about my issue but every time I think I’m going to get some help and that they’re going to hopefully repl...

Quest 2 controller pairing to quest 2 without phone

My quest 2 is not connected to my phone right now because of a different problem which i wont get into, but its causing me to not be able to connect my new quest 2 right controller i got to replace my broken one because you need to app to connect it,...

No referral credit recieved after almost 30 days

Was sent a referral from a friend and clicked it. Almost 30 days later and no credit. Tried to activate the referral again and it says "There was an issue accepting this referral. You may not be eligible because the country or region is not supported...

Resolved! oculus not charging or turning on

my oculus quest 2 is not showing any sign of led when i charge it and when i put it on charge and try to turn it on it shows the not charging dead battery sign. ive tried soft reboot and hard reboot but nothing is working and my proximity sensor is j...

Resolved! Asgard wrath 2 crash and corrupt

I've played this game for hours. It just crashed on me. Now shows the game is corrupt and making me download again. Am i going to lose all my saved game, because that would really suck. Using quest 3 and everything up to date.

my childs account was suspended.

Need help please as my childs account was suspended. It stated he may have the wrong type of account for his age. Not sure what is going on because he is linked under my account for parental supervision. The customer service links just take you in ci...

My experience with the Meta Customer Service.

This is going to be quite a bit. But to start with, I pre-ordered the Meta Quest 3, and received it early October. I was very excited, as I used my Meta Quest 2 quite often. I've admired Meta/Oculus for a while and enjoyed the content they had to off...

My Left Oculus quest 2 controller won’t start

Hello, I’ve had this headset and controllers for 2 years and this has never happened to me before, two days ago my left controller kept connecting and disconnecting every second, then I replaced its battery along with the right one, the next day I us...

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