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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Cast to another headset
HiWould it be possible to cast the view of one headset to another. I am interested in using the cameras of one headset to walk around and show the second headset the 'real world' that I am viewing with the first headset?Effectively using the 1st head...
Real time customer service
Is it at all possible to get a hold of a real person to speak to at Meta?
banned in population one
Hi I randomly got banned from population one today.? bought the game twice and owned every oculus headset several times over. Can someone pls help ?
Child who is 12 can't get apps that are rated 12+
Is 12+ not the same as age 12?Surely there's someone who can math this one out for me.
My Quest 2 is stuck
I bought e new oculus quest 3, so i paired it to my app. I did a factory reset for the oculus quest 2 , so my kids can use it, but with the same account. but now i can not pair my 2 with the app, i tried everything. bleutooth, wifi, other phone, olde...
What is going on with Oculus Link? Is it abandoned?
Oculus Link still consumes lots of VRAM and now even delivers worse picture via cable than VD running through WiFi no matter what settings I try in debug tool. VRAM issue has been there for years, and now especially with VD improvement on top this is...
Resolved! Cant change FOV Oculus debug tool /tray tool
I play PCVR cable lin (Oculus3) and use the Oculus debug tool/Tray tool. Everything in this tool works except the FOV setting. I tried reinstalling everything, all possible settings change, and nothing, also in steamVR. Does anyone have a similar exp...
Important warning
Be careful when purchasing a Meta Quest 3 headset from the meta store. I bought a headset. Almost 2 months ago I paid 550 EUR for the headset and I still haven't received it. Support is also silent about the refund. There are no responses to my repor...
Resolved! Beat sabre
Hi there I’ve just purchased my meta quest 2 and I was made that it came with several games one being beat sabre however I can’t see how I’m supposed to redeem this without having to purchase from the store
GAFAS OCULUS QUEST 2
no me transmite las gafas a pc o app
Oculus Quest 2 to (via link)PC is a nightmare
So I have a bad problem with compression artifacts no matter what I do I can never get rid of them, I’ve tried different usb ports, clean install of windows 10, increasing bitrate in odt nothing helps not even upping the resolution in the oculus app ...
Just froze and died! In the middle of playing w/%100 battery life! Help! No charging lights
I was playing, and in the middle of my game, while connected to USB-C power, my tennis racket froze and screen went black. I took off the oculus, tried charging from multiple power ports, multiple power bricks, multiple outlets, tried pressing the po...
Refer a friend £46 credit
A friend came over today and used my quest 3 and was instantly sold. He went and purchased a quest 3 within the hour. I sent my referral to him to recieve £46 store credit. How long until the referral credit is available. Thanks.
White External Sensor LED on While Charging
Good Morning,I have 2 Meta Quest 3's for my 2 kids that I got for Christmas. They are not acting the same when charging. When I plug one in, the amber charging LED comes on and nothing else. When I plug the other headset in to charge, the amber charg...
BigScreen Public Rooms on New Quest 3 Have No Video (some No Audio)
New Quest 3 with all pre-installed software updated, including V60 update. No other software was installed. Everything in BigScreen works (e.g. 3D movie previews off from the Lobby), EXCEPT Public Rooms. No video in ANY Public Room, Audio in SOME, Pe...
File transfer file issue
when i link my cable to my pc, it just charges, and i have searched everywhere to find a solution but it just won't work, i have tried gaining dev options, but it doesn't activate dev options on the quest i just can't get to transfer the files, someo...
Bought girlfriend brand new Quest 2 and right controller won't pair no matter what we do.
I bought my girlfriend a brand new Quest 2 and as someone who's owned a Quest for over 3 years now, I thought I'd be able to help. We have swapped out the battery multiple times (yes, it's in the correct way), hard reset the headset, turned the heads...
Can't manage two headset of the same model
Hi there I'm having an issue managing my headsets. I wanted to enable developper mode on one of my quest 2 (it got updated so i had to enable it again) but i can't access it from the oculus app on my phone.I've many meta headsets : a quest 1, two que...
Meta quest 3 gift card not showing after redeem
I’m having this issue that when I tried to use the gift card and get a discount on a game but I noticed that it didn’t show. I tried to look everywhere but it seems that I’m the only one who is having this problem. Idk what to do because no one else ...
Resolved! Resolved - Air Link Connections Lag or Low FPS
We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...
Setup Failure - Cant Connect to Oculus Service
I too am getting the same error, and I have tried every suggestion posted in this thread so far.Hello, I have an Oculus Rift I purchased in fall of 2018. I used the device for maybe 4 months and took a break. I am now trying to use the device again b...
Fix your app login
The redirect page to login to a Facebook/Meta account from your app doesn't work. I changed already the password and I can safely log in to any site, it shows even now since I'm writing this post. Send me a fix right now without opening a useless tic...
I keep getting warnings that I may not be using the right account for my age
My 10 year old got a Meta Quest 2 for Christmas and I thought I'd set up one account she and I could both use. She tried to use her Roblox account and I started getting warnings that I was using the wrong account for my age. Okay, fine, makes sense s...
Missing referrals credit
@MetaQuestSupport So I reffered 2 games to friends and it has been more than 7 days and I don't see the credit under store credit.
quest 3 wifi / steamlink
Just got quest 3 and everything is nice.one problem with wifi access.In my main room, where my personal PC is, its running steam and steamlink etc...Lets call the router here internet1.When Quest 3 is connected to Internet1, steamlink works fine.I ha...
Quest link cable warranty?
So my Quest link cable broke because its been bending when plugged into my PC and then my dog tripped over it making it just yank out of my PC and come out. But what I'm trying to ask is is will warranty cover that.
Resolved! battery !
I always connect my Meta Quest 2 to the PC with cable My pc is almost always on And my meta quest is always in green light mode is there a problem ?It is necessary to turn it off every timeShould I disconnect the cable?
Resolved! Golf+
Good Morning Recently I have loss the ability to change my clubs because I have no pictures in the blocks for clubs. I have loss my picture of me at the top of the page. The colors are different that before on my screen. I can play golf and score, th...
Vr gun club
NEWBY. I am experiencing glitches. Magazine is not recessing into pistol and remains partially visible, but weapon fires. Still not figured out how to fetch a full Magazine from holder. Tried pressing all possibilities on left had control. Thank you ...
