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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 36198 Views
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How to escalate a support ticket

HiI submitted a ticket on the 21st October due to an error message on my new Quest 2 telling me the cooling fan was not functioning properly. I got a reply within 15 minutes asking for further details which I gave. The next response from Oculus was o...

Anonymous by Not applicable
  • 202 Views
  • 2 replies
  • 0 kudos

Video problem

Hey, I have a problem with the videos at my Go. Previews at the store do not work anymore and some of the videos that I have on the Go drive have no sound anymore. Can it be some codec problem? If this is the case, how can I update it? 

Restarting Moss

Hi. A friend played my game. Do I have to uninstall it to start over? Thanks.

Cyclona by Level 2
  • 313 Views
  • 0 replies
  • 0 kudos

Not hearing back from Oculus Support

Has anyone had trouble with hearing back from Oculus Support? I bought a Quest 2 at Launch and after a week later, the device will not load up anymore. It will turn on and I see the oculus symbol, then its just a black screen. I've completed a hard r...

Miles40 by Level 2
  • 204 Views
  • 3 replies
  • 0 kudos

Link requirements need help

Ok so, I was wondering if my laptop, which uses intels for CPU and GPUs, I was wondering if it could run the Oculus quest 2 link cable. If someone knows, please reply to this. CPU: Intel(R) Core(TM) i5-5300U CPUGPU: Intel(R) HD Graphics 5500Installed...

No low battery warming on Oculus Quest 2

Hello, my Oculus Quest 2 used to give a low battery warning midgame, at 30 percent I believe. However I have just gone through 2 battery cycles without receiving a warning. This resulted in my Quest dying midgame. I know this was an issue with the qu...

oculus software super messed up

had the rift s for bout 3 weeks and have only not had problems once, when i installed it for the first time, the first time i had problems it was with my tracking a restart of my pc fixed that though, the next it was with my games not properly launch...

screen shaking

i don't know how to describe this but for the past month whenever i try to use the oculus rift my view keeps moving from side to side, front to back for no reason but a month ago everything was fine and i didnt do anything differently, could someone ...

danc77 by Level 2
  • 3489 Views
  • 9 replies
  • 0 kudos

Remboursement/échange

Bonjour je viens de m'acheter un casque de réalité virtuelle oculus quest 2. Je lais etuliser 2 heures et apres je les brancher pour qu'il charge apres 1 heur et 30 minutes de charge. je les est enlevé de la charge pour les etuliser et la quand je le...

Oculus Mixed Reality Aspect Ratio

Hello,I have been playing around with Oculus' Mixed Reality Capture on my Oculus Quest and it works really well, until recently when for some reason the MR plugin source aspect ratio changed to 4:3 which really is quite annoying. I haven't changed an...

JeekoCZ by Level 2
  • 164 Views
  • 0 replies
  • 0 kudos

Order Status still "Open"

Hello,I had purchased an Oculus Rift S on October 23rd, and my order status is still marked as "Open". I have not received any more updates other than my original Order confirmation Email. I have not been charged yet.Today's date is October 31st. My ...

Facebook account

I can't use my Oculus without Facebook account. And I don't want to create account. I used to have one. It is still around but I can't access it, cz I did not manage to prove it was my account. All my attempt to restore access were answered with "no ...

Support suddenly went dark on my email thread

Hi,I have a malfunctioning right hand Oculus Rift S Controller, I opened a ticket with support to troubleshoot. After a few back and forths, they asked for my address, serial numbers, and a few things about the order. After which... nothing. Ive been...

Cannot transfer files to the PC from Quest

I plugged it into my PC and pressed 'import pictures' and nothing, so I pressed file explorer and it jjust shows a blank drive on the PC. The Quest shows as portable media. I've been told you need to give permission on the Quest when plugged in, itne...

Buying/Ordering Quest 2 not working

I have used a guest login to order a Quest 2 but I get an email saying there was a snag with the payment information I provided so I click the link to open the order information and I have tried changing from Paypal to credit card but I get another s...

I'm encountering an annoying issue

The issue is that when I use my vr, I see like white lines all over the screen.When my big brother came to test it, he told me he doesn't see anything.Please help this is so confusing.I'm using rift S if needed

Eli1323 by Level 2
  • 97 Views
  • 0 replies
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Oculus Link/Virtual Desktop no microphone input Quest 1

First the microphone on Quest 1 worked fine through Oculus link, then it just magically didn't.Then I Purchased the Virtual Desktop to try through that, it worked fine for few times and now it just doesn't.I've tried to reinstall Oculus Software, rei...

Murge by Level 2
  • 75 Views
  • 0 replies
  • 0 kudos

Oculus Rift stopped activating

Guys, I could really use some help here. For over a year I've been using Oculus Rift headset. It worked fine didn't have any problems and I was really happy with it.But when I turned on my PC and tried to use it yesterday, it simply didn't activate (...

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