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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3822 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Green and yellow spots on screen

When I look through the lens there are yellow and green spots.I have read in previous posts about sun damage but it's kept in a cupboard when not in use. Any advice? Thanks, Emma

Your forum software works pathetically bad.

Your forum software works pathetically bad.User sessions don't work properly and keep generating unexpected errors which arrogantly command me to take note of the error ID and contact the support, as if the error was my fault or as I was working for ...

ALF.Q by Honored Guest
  • 162 Views
  • 0 replies
  • 2 kudos

SteamVR cant use it on my oculus quest 2 with airlink

I try to start the steamvr on my steam library it tracks my controls but not my headset and not my head movement cant even open steam vr from dashboard on oculus it just runs like background, cant make it fullscreen too, when I try to do fulscreen Im...

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Facebook account dont login

Hello. I am stuck in the Oculus/Facebook login loop. Can't use my new Quest 2 device. Please unmerge the accounts so that I can fix that.Facebook account: alby_97@live.it

Resolved! Horrible Stuttering Via Link

I have recently upgraded my PC so that I can run DCS world in VR. However, whenever I'm running the game, right as I spawn in I get horrible stutters. Sometimes GPU usage touches 100% (See video) but the more unusual thing is the cpu usage usually hi...

mcplane by Protege
  • 5144 Views
  • 24 replies
  • 0 kudos

Pcvr

I've got a ryzen 7 5800x and an rtx 3060 12G and 16G or ram and the app says my pc isn't compatible and I get all kinds of lag and stutter in game, I've tried everything and I'm all out of ideas. Some of the fixes I've done have made things slightly ...

Stuttering - Anything else I can try to solve the issue?

Running Quest 2 with the link cable and getting a lot of stuttering after about 30 secondsTried a few recommended settings in ODT & Graphics Prefs but it seems to make it worst so ive set back to defaultUSB Port Power settings have been disabled to a...

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WR_VR by Explorer
  • 1793 Views
  • 9 replies
  • 0 kudos

My code didn’t work

I tried to use the code Oculus30 to buy until you fall and it said the code worked and the price went down to $18 but after I purchased the game it charged me for the original price. I’ve requested a refund because I didn’t plan on spending that amou...

1og4n by Honored Guest
  • 345 Views
  • 2 replies
  • 0 kudos

Resolved! How much force???

How much force is required to remove the hand strap from a Touch Pro controller, in order to insert the "nib" point? I am left with the impression that it is a simple outward pull, but am I missing something?

wuzp by Rising Star
  • 345 Views
  • 3 replies
  • 0 kudos

Games bought through Meta App unable to download!!

Just recently bought two games while on the Meta Quest App but when I went to download them on my quest all that showed was a spinning blue ring. Waited for a bit nothing happened, originally thought I just needed to update my Oculus to the most curr...

Lost games

I Dad recently deleted his Facebook and oculus account and I lost my games on my Quest 2. I have also made a meta/oculus account recently and put it on my Quest 2 but it won't let the games that have been shared on the device be downloaded on my new ...

Referral credit not received

I sent my friend a referral link and he bought a used oculus quest but neither of us got the credit. Does it have to be a new oculus to get the credit.

I Just Broke My Right Touch Controller

At first it cracked but then the ring fell of when i was playing Gorilla Tag and hit bed hardI heard about possibillity of getting a new controller for free (replacement)Is it true? and how i can get it?

KocykVR by Honored Guest
  • 185 Views
  • 1 replies
  • 1 kudos

my personal account has been restricted

Dear Facebook Team. Sir my official Facebook account is restricted for 30 days. i am sincerely sorry that my account has been restricted for violation the rules of your community Guidelinse my account has been showing warnings since then due to a com...

I need help-

So my oculus says it's "out of date" and I think it means the date is wrong and it can't track it, I've factory reseted it over 4 times and it won't work. Any suggestions?

Riperople by Honored Guest
  • 255 Views
  • 2 replies
  • 0 kudos

Black screen when using link cable or arlink

Now a month ago I played my VR games on steam with my oculus quest 2 via link cable and it worked great. But recently when I tried to connect my headset to my computer its just black, and sometimes it shows a loading icon too. But i can still hear my...

SugerSRS by Honored Guest
  • 237 Views
  • 1 replies
  • 0 kudos

i keep getting logged out

its not that i cant log in i play my quest through airlink but in the middle of playing for no reason i will get kicked back to standalone, oculus app closes. when i open it again it says i need to log in and has unpaired from my headset. what is hap...

L_Samurai by Honored Guest
  • 150 Views
  • 1 replies
  • 0 kudos

Quest 2 + Resident Evil 4 Bundle/Sale In Australia

Hi there, I was just wondering if the Quest 2 + Resident Evil 4 Bundle/Sale will be happening in Australia? It is currently 5pm on the 18th of November, and I am still waiting for the sale to go live. I can see that the sale is active in some stores ...

lyzek by Honored Guest
  • 383 Views
  • 3 replies
  • 1 kudos

Drift

My left controller is drifting. I got my quest during lockdown in 2020. I was wonduring if anyone knows a way to get it fixed or replaced in a cheep matter.I live in seattle if someone knows somewhere out here that could help. Ive done everything i c...

Nisbit by Honored Guest
  • 388 Views
  • 4 replies
  • 0 kudos

Sticky trigger Issue

Hello! I recently have had a small issue regarding the upper trigger of my Quest 2 Controller. It is no longer a smooth motion but rather as if there is a weak adhesive or bump at the beginning of the trigger pull. Its smooth after the initial stick ...

Denied entry into account

My son was recently asked to provide proper identification to gain entry to his Oculus...being that he's 13....he doesn't have any of the items listed on any option they've provided. And I don't want his birth certificate to be online. When we starte...

PLloyd317 by Honored Guest
  • 211 Views
  • 1 replies
  • 0 kudos

Motion sickness

Hello ! I was wondering if there would be some kind of app or mode that would avoid motion sickness ( the anti-nausea one in Walking dead is very efficient ) I’m very sensitive and unfortunately can only play the confortable games. thank you!

Help (applab upload issue)

so i was trying to upload my game to the oculus store (app lab) and i was so happy because i thout it was done but then it popped up saying. the package name is already in use for another applicationhow do i fix this?please help

framezy by Honored Guest
  • 150 Views
  • 1 replies
  • 0 kudos

Connecting to new Meta app

My daughter has an Oculus Quest 2 and does not have a Facebook account so I used my Facebook account to set her headset up. She was having issues with her headset so I downloaded the Meta Quest app hoping to reset her account and update if needed. Th...

Right controller isn't working

My right controller says paired even shows 100% battery life but while on the oculus the right controller isn't even showing up. Even though it'll vibrate and say connected the right control is nowhere to be seen playing a game or even selecting anyt...

change email address?

Hi,I'm going to lose access to my current email address at the end of the month. Is it possible to change the address?

playerkid by Honored Guest
  • 406 Views
  • 1 replies
  • 0 kudos
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