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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

The keyboard does not work on Horizon World on PCVR.

The keyboard does not work on Horizon World on PCVR. So we cannot modify values in creation or search for rooms or people. This bug is extremely disabling and has been going on for months. Please do what is necessary, especially since the arrival o...

Link Bounderies are stationary even if i put room scale on quest 3

SO i decdided to put stationary to play a racing game and whn i tried changing it back to normla it wouldnt it would only say create new but it only auto created it by itself. this happens only on pc link and is really annoying

Resolved! (Resolved) Meta Quest mobile app disables Oculus Go. Setup stucks at "Health and Safety".

Update March 27th: The build 260 is available.https://apps.apple.com/us/app/meta-quest/id1366478176-----------Update March 25th: Meta Store support told me that the latest mobile app Version 259 was released with a fix to resolve the issues described...

Default skin for controllers appearing on apps that it should not be on (Meta Quest 3S)

This is a bit hard to explain, but the skin for the controllers that appear by default in the meta quest home are appearing in other apps without the meta home menu open. I can see the skin the hands are supposed to be using, glitched out somewhere w...

Airlink Not Working - Quest 2

My Quest 2 could not connect to my Laptop with Airlink, the Meta Quest software just feels like buggy... if anyone could help would be appreciated!I have been using the quest 2 via Airlink - Wifi to connect my old laptop(Windows 10), not great but wo...

Transferring data from quest 2 to quest 3s

Hello there,i am wondering if there is a way to transfer my quest 2’s data onto a new headset such as the quest 3s, because i am planning to get one in the future but im scared of losing all of my data on the apps and games i use on my quest 2. So, i...

Please help me! Meta account login requires phone number verification, verification code not receive

Hello, I need help! The previously registered Facebook account cannot be logged in due to phone number issues. The account has already purchased multiple games and cannot be logged in because the phone cannot receive the verification code. Please hel...

Facebook account suspended-due to Meta Account

hey there, i wish to get my 15 year old account back, for it was hacked and im very stressed and unhappy. could you help me talk to facebook so i can get it back please, it was my lively hood, thank you so much

my facebook has been suspended

hey there, i wish to talk to a real person so i can get my hacked account facebook account back, for i have two decades worth of content on it, im happy to pay, i wish to get it back please, can anyone help me, im very stressed. thank you, chaya

Performance

After upgrading to unity 6 URP and SDK v74. there is performance issue. URP does not fully compatible with v74 cause it work on 2022 version of unity with v71. Does anyone face the same problem? and Meta

Suspended account

Hello, I am writing to formally appeal the recent disabling of my Instagram accounts @nd facebook accounts, @hennypappiiii and @mohamedeltersly. I am deeply concerned by this action and believe it may be due to a misunderstanding or an error in your ...

End-to-end encryption

Subject: Inquiring About Chat History RestorationDear Facebook Support, I am writing to inquire about my Chat History Restoration. Last April 14, 2025 at 2 PM, I experienced having issues with my Chat History because of the End-to-End Encryption and ...

Xbox controller not working completely with my Metaquest 3

Hello ! I paired a Xbox controller with my meta quest 3 in Bluetooth and it works, but when I use it in GeForce now there is a problem on the controller mapping when I push the RB button for example it acting like the B button and most of button are ...

Instagram Hacked through meta horizon

My Instagram was recently hacked, and now is linked to this Meta Horizon account that is also attached to the hackers Instagram. I am worried that my Instagram will continue to keep getting hacked.

Customer Support

Good Afternoon,I purchased my son’s Meta Quest 3 in December 2024 (S/N 2GOYC1ZF9LOVFK).On January 1, 2025, he was putting his headset on and the arm where the charging port connects came disconnected from the device. He was not applying force he was ...

how to unblock my facebook account without gmail account because i lost my gmail account

Business suite has been hacked, I'm no longer the administrator and it looks like there's two other

My Creative Energy Candles / Business portfolio, I have two other people on there that I have no clue who they are they have full access now to my business suite, I now can't get in there to change anything. I made a case through Support chat, I didn...

Group AI on Facebook not working at all.

It doesn't respond to tagging, Chat with AI is greyed out, etc. I submitted the AI for approval and it was approved, I even did the intro post. It still does not respond to anything.

Oculus quest1 is stuck in screen to enter code to pair with Horizon app

Hi,I decided to use my Oculus Quest 1 (original one) after a couple of years I had not used it. When it loaded none of the apps loaded, none of the settings either and the software updated button was stuck in loading. This all happened after I merged...

Demeo my friends crash on my game

I Play demeo on my metaquest 3 and everytime i create a game my Friend crash after after a couple minutes. He Play with psvr2. Anyone have this problem??

Meta q2 won't charge past 11%.

My metaquest two will not charge past 11%. And dies very fast. Do I need to replace the battery and slide the headset?

Hacked Instagram on April 9, 2025 from "fashion contest"

It's my first time posting on here but I'm basically out of options and need someone to help. My Instagram account (@vanmaarb) was hacked on April 9, 2025 around 6:30pm EDT from a man in Nigeria.This was done via a "fashion contest" link sent to me b...

Resolved! The sound on my Quest 3 isn't working

The sound on my Meta Quest 3 doesn’t work at all. When I first got it I was setting it up and the sound didn’t work. When I put it above my head (like rested it above my head) the sound worked. Then the sound stopped working completely. I tried casti...

Resolved! Quest 3 was stuck on finding position in room and now stuck on black screen

Hi,I powered on my quest 3 headset and was getting a message "finding position in room" continuously so I did a factory reset and I'm now only getting a black screen after startup with some background sound.I can see the meta horizon label and hear t...

I set up a meta account but it doesn't recognize my email

Hi Ive just bought a new meta quest 2 and have set everything up verified my email. Then when I go to work.meta.com/device as instructed with the headset. I enter the code and enter my email then I get this error it looks like there isn't an account ...

Resolved! Quest 2 Oculus button not bringing up the menu

Apologies in advance if this has been answered elsewhere, I haven't managed to find a solution anywhere. On my quest 2, for a few months now, I haven't been able to bring up the oculus menu in a game with the oculus button to quit or capture content....

hello,i cannot access my facebook account, already block, how to unblock my facebook without gmail

Can't use any USB devices with Quest 3

When connecting any device to my Quest 3 via the type-c port (eg mouse, keyboard, ethernet adapter, link cable), none of them get detected by the headset. In the case of the link cable I'm still able to slowly charge the headset, but it doesn't pop-u...

Quest 3 Screen tearing after v76 update

I received v76 on April 17, 2025. I am noticing a lot of screen tearing or ghosting effects when things are moving. This mostly happens in pass through mode and I move the bottom task bar. When moved, it's like there are two of everything. When I swi...

My headset never fully chargers

Anybody else have this situation where you plug in your headset and it never fully charges no matter how many times you try with different power cords, etc. I am so frustrated and I appreciate their customer support but nothing seems to resolve my is...