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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


Poker stars stuck on 3 dots in loading screen what can I do to fix it 

Can’t change my birthday date

I can’t change my birthday and I accidentally set my birthday as 2009 and I want it changed as 2000 but when I do try and change it it says you have to contact the meta team

I forgot my pin

Hi! Im having trouble with my pin because i actually dont even remember creating one and as so im trying to buy a game i cannot reset it i tried BUT i get no emails like 0 not even in spam i dont know what to do anymore. its weird bc my email is righ...

Gift Card Funds Missing

Today, I had purchesed a gift card for $15 and when I got home to use it, it was gone. Please help meta, I can waste my money like this.

XDA202_ by Level 2
  • 2 replies
  • 0 kudos

problems with updates

im having issues with updating my tv app and pokerstars app. i cant update or uninstall these two apps. any suggestions?

Dumb93 by Level 2
  • 2 replies
  • 0 kudos

Add account/connect

When I try to add an account it comes up as “not able”. I only have one account attached to this VR, and that account is connected to an email account that is no longer valid. Since google cancelled it because my daughter is under the age restriction...

FamBoee by Level 2
  • 1 replies
  • 0 kudos

Horizon account

When I first got my oculus two I download Horizon it was working perfectly fine until I connected my meta-account. Now I cannot get into her horizons at all. I tried different ways I boost my oculus. I did a factory reset on my oculus. I deleted Meta...

Bought Games and Apps not showing in new Meta Account

Hello, I recently migrated my Facebook account to the new Meta account and some things seem very wrong. On the Meta account portal, none of my paid/bought games and experiences are shown. On my phone, within the fully up to date Meta Quest app (andro...

sp_ce by Level 2
  • 2 replies
  • 1 kudos

Pro controller tracking with quest 2

My quest pro controllers, which are worth as much as my quest 2, can't consistently track under any conditions. I work as a vr game developer and almost every time I put my controllers down for a couple minutes and then pick them back up to test some...

Admin change

We purchased a out of the box Quest 2 at Target and it still has a admin accout from previous owner. How do we delete the admim account so we can add our account.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

Oculus link appears to crash GPU.

So here's my issue. I'll connect my Quest 2 to my pc with a working USB 3.2 port and link cable and can successfully connect to Oculus link. VR will work for anywhere between 30 minutes to only around one or two, then both of my monitors go black. I ...

Controller Tracking Issues

I've started experiencing issues with my Meta Quest controller tracking (predominantly the left)It appears to be intermittently offsetting to approximately 1ft+ to my right; when I'm predominantly playing FPS and Beat/target based games, this renders...

Resolved! I cannot log in on my phone.

Hello, I have the app installed. Everything, in fact, was working fine earlier. Now, though, I cannot log in. I see the loading circle but it keeps me there for wayyy longer than expected, without actually logging me in. How do I resolve that?cheers

Game purchase

Good morning I purchased job simulator this morning twice accidentally I have requested a refund for one of them but the other I’ve purchased has been taken from my bank but it won’t let me download it for the be set and asking me to buy it again cou...


I refunded a game and shortly understood that it was a mistake and since its already approved and money is pending. Can I repurchase the game and still get my money back for the refund?

Permanent smudge on the center on the screen

Spoiler (Highlight to read)Okay so I’m kinda new to oculus this is my first one within four days I noticed a smudge so looked into ways to clean it, I used a microfiber cloth, and nothing I tried other things that won’t damage the lenses and I don’t ...

My oculus quest 2 display is blurry

I’ve tried adjusting the lenses, cleaning and wiping them as much as i can, but the display is still not crisp. Not sure if I’ve received a faulty device

All my games have disappeared

I haven't used my Quest for a number of months now, I turned the headset on and looks like I need to do a reset. I log into my account on the website (and mobile app) and ALL of my games have disappeared. How do I get my games back? I have paid for t...

Resolved! Pro controllers still not working on Quest 2

Have tried everything, reset more than 20 times on and off charging dock, have unpaired and repaired many times both on the headset and phone app, done all the resets. Have done everything except a factory reset, which is crazy considering the face w...

Resolved! Connect Oculus to PC to upload files

Good morning everyone,this morning I connected the oculus to the pc with a usb-c cable as other times and I was able to access it correctly from the pc and copy videos into the oculus to be able to see them with Meta Quest Tv.Then I disconnected it a...

Meta Quest 2 App gallery only allowing 10 images at a time.

Hello, All of my images from my Meta Quest 2 files are not syncing to the phone app's gallery. I only get 10 images at a time in my gallery. Is there a limit of 10? I've unsynced and resynced many times, and I've noticed that the newly synced image w...

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