Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I can't merge my facebook account

I got my quest 2 at Christmas and when I try to merge my facebook account with my oculas account it says there was a technical error and we are trying to figure it out

Cannot get 2fa authentication SMS codes

I have been trying to get 2fa authentication codes for two weeks now. I tried everything, different phones/numbers, tried a second account but i still don't get them.

diroz by Level 2
  • 5 replies
  • 0 kudos

No option to remove device from settings

Hello! I want to sell my Quest 2 (quite new) to a friend and did a factory reset in iOS app without any problem. Now I see my device in and there is no option to remove it! How to do so and is there a problem for...

goberge by Level 2
  • 13 replies
  • 0 kudos

Problem with a Party! Help!

When I try and host or join a party, all I am able to do is talk to people in my party- we can not find a way to travel to each other and/or play games together. Any ideas for help?


When I made my account I wasn’t asked to make a 4 digit pin. Has anyone else had this problem? I’m trying to purchase games and it won’t allow me to with out the a pin I did not make?

Smmsnx by Level 2
  • 7 replies
  • 0 kudos

Oculus casting

My Oculus casting doesn't give me an option for tv, only phone and computer but if I go on yt it gives me all those options so it's not the wifi that is the problem

VenULok by Level 2
  • 11 replies
  • 0 kudos

Cannot add another account!

I got 2 oculus quest 2 for Christmas so we can play together. I have enabled the share app on both accounts. For the life of me I can't add accounts!! Do I have to add an account to both of them? I keep getting an error message when I try to add my h...

Cancel account deletion!

I accidentally deleted account idk how I was trying to repair me account to my friends vr… I own re4 on it! I dont wanna loose it

Resolved! Horizon Workrooms Remove Virtual Desk

Greetings:Running Windows 11 for Workrooms, and finally I can see three screens like my Apple friends have had for awhile. However, the virtual desk in Workrooms hides the center of the taskbar in Windows 11, so I can't get to a lot of things. I don'...

IdoSudo by Level 3
  • 6 replies
  • 0 kudos

Oculus app crashing / not connecting

My quest 2 works fine but the app crashes as soon as I load it. If I uninstall and reinstall the app, it works once but refuses to connect to the oculus, and then if I close and reopen it gives me the grey screen again.I’ve checked the device updates...

I cant get into my account on my oculus 2

So for some reason over a system update the system logged me out of my account and now I can't get back in. It says for me to use a email that starts with a c and ends with 9, however I can't recall such email the email I have under my main account o...

Virtual Desktop no audio with Oculus Link

hi, when I use Virtual Desktop wireless all is good.When I use it whilst on Oculus Link I get no audio. I tried all sorts of combination with the audio settings and audio devices but only got lucky once and got audio. But it was gone in the next sess...

Payment method

My payment methods won't work I've been through at least a dozen support agents I've tried every card every network everything they've suggested I've read every form on here then I would try what worked for them but for me thats not the case I can't ...

air link issues

hey i purchased the first gen oculus one month before quest 2 dropped and recently after all the changes and firmware updates. but now the air link will no longer function i even tested it with my friends quest 2 it will not pair with my pc or any ot...

Resolved! Automatic App Updates?

Had an odd thing happen, after turning on my Quest 2 I noticed the battery was way lower than it should have been and it was doing app updates. The notification screen showed that it had updated at least 10 apps. I never started any updates before I ...

After factory reset

Had to reset after forgetting pattern! This really is a huge pain! So, it turns on with my code which I put in and it says it's already connected but won't move from the code page. There's nothing to click on...? How can I move forward?

Anti Aliasing

While using oculus quest link my games were running very badly and I noticed quite quickly that anti-aliasing was most likely the problem. So I go to setting and try to turn it off but when I click it the toggle stays the same. I search for hours but...

Can't purchase games

When I get as far as pin it says pin invalid- I go change the pin but it only gives the option of new password- not pin ! Tried adding new pin and password both don't get me any further forward- stuck in a loop now

Apps not sharing

How do you know which apps are sharable? I am primary user with 3 other accounts linked to the same device. Another user purchased an app we thought was sharable..only to find 2ndary accts can't share their apps. So now I do the purchasing, still not...

meta horizon worlds

I am trying to download horizon worlds my Facebook account is older than 48 hours I meet all the requirements but all it says in the store is coming soon how can I fix this problem? I seen something about making another Facebook but I'm really trying...