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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41 replies
  • 3 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Nature trek vr

I have a issue with this app when I open to the Home Screen and go to a environment when I pull the trigger nothing happens and the environment won’t open / load ,possibly something simple what am I doing wrong any advice would be appreciated do I us...

Quest Link support for the RTX 4050?

I've checked on the website regarding the requirements for a headset, and it says that all 40 series GPU's are supported, however, looking online, I've been told that the 4050 is incompatible with Quest link.

Quest 3 controllers need to last longer than 6 months

I had my left controller on my Quest 2 get very bad with drifting and being unable to "click to run" in games, but this was after nearly 2 years of using it.I am already having issues with my left controller on the Quest 3. When I go the controller c...

Occupunk by Heroic Explorer
  • 4 replies
  • 0 kudos

Unable to send referral code

I have been referring my friends and family members to use Quest headsets for years, however, I have not been able to share my referral code with them for a while now.I receive the following message on both the app (android) and PC:"Couldn't Send Ref...

Can't add email to my meta account

When I get on my contact info and try to replace my old Gmail account I'm locked out of with my new one on my meta account, it says access denied, you can't access this right now, no clue what to do and I can't get any codes from my old email


Hello everyone my cosine profile was hacked, and they changed the email and the phone number, every step she tried to do the code was sent to the hacker What can she do to recover it?

Ranim by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Meta Quest 3 Recording Area is Too High

I am having trouble with the Meta Quest 3 while recording, streaming, and even casting videos. The video area appears very high. I have to look down to show the lower part of the view. i even tried to casting on phone, TV, PC (web base) and LIVE stre...

TEST.00_00_07_08.Still001.png TEST.00_00_27_47.Still002.png
gusriady by Honored Guest
  • 2 replies
  • 1 kudos

Resolved! App not connecting to quest 3

I've had my headset for about a month the app and headset have been fine but recently the app has been asking to pair a new device Evan though i am signed in to the exact same acountI have already Restarted both phone and headset Uninstalled and rein...

Creating Meta Accounts Using Gmail Alias (email+Num)

Hello,I am trying to create multiple (approx. 10) Meta Accounts for an upcoming project (an account for each Quest 3). I am currently at the maximum number of Gmails allowed under one number, so I decided to try using the alias feature of Gmail that ...

IDAF01 by Honored Guest
  • 2 replies
  • 0 kudos

Paypal not available

I have been trying to buy a game via the meta quest store for a few hours now, but every time I try to pay and add PayPal it keeps saying PayPal not available does anyone have a solution?  

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Failed referral credit

Hi sent a friend my referral. Code they used it but none of us got credit have contacted meta but no reply Thanks

How to detect if in Universal Menu?

Hey there, we've got a game made in UE4 that I'm preparing to get up on Oculus store. One of the submission requirements is that the game is paused while the player goes into the Universal Menu (ours currently does not do that, and plays through the ...

jlucka by Sightseer
  • 3 replies
  • 0 kudos

Resolved! I have not received my refund

I refund among us it has been a few days and I have not my refund I have checked my bank many times. I have gone a new card and of you guys need it please reply.

Oculus Quest 2 wont connect to WiFi even after factory Reset

Ive played my Quest 2 for about a year now and all of a sudden it wont connect to my home internet no matter what I do. It just says saved but then wont connect. Ive restarted my headset several times, restarted my Wifi several times, forgot the netw...

Elioo33 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! oculus go wont turn on after factory reset

ok so i have found my old oculus and decided to charge it, it was green for 2 seconds and orange for 3 seconds and then once in a while the oculus logo would show but the device wont power on i looked up and saw a few other people have the same probl...

Resolved! In-game Purchases with Meta quest Gift Cards

Quick question, could you buy items or for example coins from inside already bought games using a meta quest gift card? So basically making in-game purchases using a meta gift card. I’ve been looking for answers everywhere but can’t find any

Problem Facebook loading profile 90 days

Dear sir good daykindky my account was hacked by another person Facebook team support sent to me code to back my account . Now I am back butt still profile not work , stories not loading ..etc , I have message error we working on to solve soon please...

moh1010 by Honored Guest
  • 1 replies
  • 0 kudos

Quest 2 controllers continuously disconnecting

I haven’t used my quest 2 or controllers for a while and when I checked the batteries in the controllers i noticed that they’d leaked and corroded. After replacing the batteries and giving the controllers a quick clean they continue to disconnect (es...

Can't Factory Reset Oculus Quest

My Quest have been slow and acting wierd so I thought I would try and factory reset it.Started the reset but after a long while it endend up failing and now if I try and start it or do a factory reset it always ends up with the message below:--------...

Ques 3, Quest link activating automatically

I have a quest 3, whenever I connect the USB cable to the PC the questlink connects, I already tried to disable it from configuration > system. But it keeps activating automatically. What solution is there to this? What I need is to be able to connec...

Resolved! Help with my orders,

Hello, I have an issue with my order; I had to refuse the delivery because the package was in poor condition. So far so good, customer service is informed and they told me that I would be refunded about ten days after the package is received back at ...

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