Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2724 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Change facebook

My son has an occulus and when we got it I set it up using my Facebook information. He now has a Facebook and I was wondering how I can switch it over to his Facebook. Is there a way to do that!

LeanMouse by Honored Guest
  • 502 Views
  • 3 replies
  • 0 kudos

ACESSING FILES AS A 2ND USER

HI, IS THERE ANY WAY TO ACCESS FILES I TRANSFERRED TO THE QUEST ON MY SECONDARY ACCOUNT?I AM TRYING TO ACCESS MUSIC FILES ON TRIBE XR ON MY SECONDARY ACCOUNT, BUT THEY'LL ONLY SHOW ON THE ADMINISTRATORS ACCOUNT. I TRIED DOWNLOADING THE MUSIC FILES DI...

How Do I Consolidate to a Single Meta Account ?

When I purchased my Quest 2 an FB account was required. I registered and purchased several games under that account/profile. This is the admin account on my Quest, since it was created first. Now, a Meta account is required, which I have created. I w...

Resolved! Meta Browser and Disney+

Recently the Meta Browser and viewing Disney+ programs don't seem to work. I can get to the Disney + home page, but when I click on a program nothing plays. I've tried every suggested solution, I've contacted both Meta and Disney but no solution seem...

Resolved! French site

When I sign in Meta signs me into a french site. Then google translates it into English. ( I live in the USA) Is this Normal?

DTH by Heroic Explorer
  • 467 Views
  • 3 replies
  • 0 kudos

Oculus 2 controllers

I got it for a gift on Christmas and my controllers will not work at all I tried all solutions and it still won’t work at all

Oculus co trollers replacement

Last month on Oct 26 I ordered a replacement controller for Right and Left and Last week on Friday I took the old oculus into the fedex shipping department and asked for them to ship it off and i still haven't gotten The new oculus controller

refund

Help! I had tried a trial of a app and purchased the monthly subscription and it charged me for the year when I didn't really enjoy the app it gave me motion sickness and now if it saying I can't refund but charged me 90 dollars

Region Locked?

Hello everyone! Ever since I bought a Quest 2, I just couldnt change my location/region or get local currency pricing on the Meta Store. The headset was bought in Turkey and I am still located in Turkey. I was just wondering if its a region lock or s...

Resolved! New offer of November 18th

Hi everybody,I’m french. First, I’m sorry for my poor english.Yesterday, November the 17th, i bought a meta quest 2. I didn’t open it/activate it. In reading any informations about the mask, i found a news that mean the price of meta quest 2 will be ...

jotvsnp by Honored Guest
  • 290 Views
  • 2 replies
  • 0 kudos

Question about Air Link

I'm trying to get into Air Link but I don't know if I need a battery pack or not. How long does the Quest 2 generally list when doing Air Link? If there is a general time

Controller

I bought a quest 2 refurbished but I can't get past setup screen because the right controller won't connect and headset needs to update before I can use the app

I got scammed by a seller of game via gift

2 months ago i bought 3 games from someone who said he's a agent of oculus meta team and he gave me 75% discount per game then i bought 3 on him and gave me gift codes and after that he refunded it i hope someone here have an idea to report this in m...

Bought in EU but got UK charger.

Um so I bought my oculus but I got an UK charger even though I live in UK. What am I supposed to do? Like I mean aren’t you guys supposed to do something about it like I paid money just not being able to charge.

Lost all apps since transferring to Meta

I followed the instructions and set up a Meta account from my Facebook account but despite countless attempts I kept getting error messages when inputting the verification code on the headset. The message suggested factory resetting the headset which...

Fearno69 by Honored Guest
  • 1015 Views
  • 5 replies
  • 2 kudos

Quest 1 stuck at 'Download the app' screen

My Quest is stuck at this screen. I have an iPhone 12 that shows the headset paired in Bluetooth settings, yet fails when I try to pair it up in the Meta app. Things I have done so far.1. Logged out of all oculus related websites/apps. Issue persists...

Scammed by Metaquest - Double charged.

I bought Among us VR and immediately noticed 2 charges for the price on my bank account (£7.99).I then gifted the game to my friend the next day so in total I have been charged 3 times for 2 transactions. I raised the issue with the chat support and ...

Left controller analog stick drifting

I was playing my oculus with no issues at all! But the all of a sudden i stopped playing my oculus for 5 months, kept it in a safe place where no one would touch it or it would get damaged in any way shape or form, I came back to play on it. I get in...

Lost_S0u1 by Honored Guest
  • 521 Views
  • 3 replies
  • 0 kudos

Factory reset to fix Connected - No internet

Did as the title states, but the issue persisted, I have no other source for internet as it works perfectly fine on my other devices. Now my quest 2 is asking for software updates I cannot provide either through the headset or the app. Now I am stuck...

Headset isn’t charging

My two-year-old Quest 2 headset with Elite Battery Strap is now not charging. The light turns orange, but the battery is not being refilled. I’m down to 55%, and 83% on the supplemental battery. And the numbers don’t go up no matter how long I charge...

Resolved! My Meta Quest 2 just smells like something is burning inside

Hi, I was about to configure my Quest 2 headset with my PC through air link and now smells like something burnt inside and doesn't turn on anymore. Did anyone experience something like that?I bought the VR set last 15/08/2022 and I treated like if it...

DaniGiGi by Honored Guest
  • 1105 Views
  • 3 replies
  • 0 kudos

internet - no internet

i keep having this problem where im connected to my internet but it says it has no internet, other devices work with the same internet but my oculus seems to be the only one having this issue. i tried pretty much everything to contacting oculus suppo...

fuzzy4000 by Honored Guest
  • 876 Views
  • 7 replies
  • 0 kudos

Connected, No Internet

So this problem came up once I switched internet provider. Which turned out to cause problems with my occulus / meta quest 2. The problem lies in the 5GhZ range that came with the new router. What I did was: I logged into my router via wifi on mobile...

Internet connection

I have play my Quest 2 once and now it won’t connect to the internet. First it said connected, no internet. Now it is saying “can no connect to oculus server”.

Please help with airlink, ethernet, and hotspot

I finally got a pc for my quest and am trying to setup airlink in a separate room. My pc is located in my loft. My pc is connected wirelessly to my 5g hotspot for internet. I then ran an ethernet cable from my pc to my game room and connected it to a...

schimino by Honored Guest
  • 290 Views
  • 4 replies
  • 0 kudos

Restoring apps and games after factory reset

My headset would not pair with the Oculus app on my phone or tablet, so I was forced to do a factory reset. .The help page states this: "Performing a factory reset won't remove content you've purchased or downloaded from your account."After the reset...

Labels