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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

screen shaking

i don't know how to describe this but for the past month whenever i try to use the oculus rift my view keeps moving from side to side, front to back for no reason but a month ago everything was fine and i didnt do anything differently, could someone ...

danc77 by Level 2
  • 9 replies
  • 0 kudos


Bonjour je viens de m'acheter un casque de réalité virtuelle oculus quest 2. Je lais etuliser 2 heures et apres je les brancher pour qu'il charge apres 1 heur et 30 minutes de charge. je les est enlevé de la charge pour les etuliser et la quand je le...

Oculus Mixed Reality Aspect Ratio

Hello,I have been playing around with Oculus' Mixed Reality Capture on my Oculus Quest and it works really well, until recently when for some reason the MR plugin source aspect ratio changed to 4:3 which really is quite annoying. I haven't changed an...

JeekoCZ by Level 2
  • 0 replies
  • 0 kudos

Order Status still "Open"

Hello,I had purchased an Oculus Rift S on October 23rd, and my order status is still marked as "Open". I have not received any more updates other than my original Order confirmation Email. I have not been charged yet.Today's date is October 31st. My ...

Facebook account

I can't use my Oculus without Facebook account. And I don't want to create account. I used to have one. It is still around but I can't access it, cz I did not manage to prove it was my account. All my attempt to restore access were answered with "no ...

Support suddenly went dark on my email thread

Hi,I have a malfunctioning right hand Oculus Rift S Controller, I opened a ticket with support to troubleshoot. After a few back and forths, they asked for my address, serial numbers, and a few things about the order. After which... nothing. Ive been...

Cannot transfer files to the PC from Quest

I plugged it into my PC and pressed 'import pictures' and nothing, so I pressed file explorer and it jjust shows a blank drive on the PC. The Quest shows as portable media. I've been told you need to give permission on the Quest when plugged in, itne...

Buying/Ordering Quest 2 not working

I have used a guest login to order a Quest 2 but I get an email saying there was a snag with the payment information I provided so I click the link to open the order information and I have tried changing from Paypal to credit card but I get another s...

I'm encountering an annoying issue

The issue is that when I use my vr, I see like white lines all over the screen.When my big brother came to test it, he told me he doesn't see anything.Please help this is so confusing.I'm using rift S if needed

Eli1323 by Level 2
  • 0 replies
  • 0 kudos

Oculus Link/Virtual Desktop no microphone input Quest 1

First the microphone on Quest 1 worked fine through Oculus link, then it just magically didn't.Then I Purchased the Virtual Desktop to try through that, it worked fine for few times and now it just doesn't.I've tried to reinstall Oculus Software, rei...

Murge by Level 2
  • 0 replies
  • 0 kudos

Oculus Rift stopped activating

Guys, I could really use some help here. For over a year I've been using Oculus Rift headset. It worked fine didn't have any problems and I was really happy with it.But when I turned on my PC and tried to use it yesterday, it simply didn't activate (...

Suddenly low fps with Rift S

HiI have now been struggling the last couple of days to get my games to run smoothly again. But I am simply out of ideas now.2 days ago I played No Man Sky with my Rift S through SteamVR - Had not played since before the Desolation update, and it ran...

Game Downloads stop out of nowhere.

I never had this issue in the Q1. Got my Q2, a couple of days ago and i have been triying to download my games again to check the visual improvements, but every game heavier than 1 gb will not work. I leave the quest downloading and when i come to ch...

Why does Customer Support ignore Service Requests

I have never seen Customer Support ignore and not answer Service Requests before... What is going on? What Is the reason they stop troubleshooting with you after they determine the headset is actually inoperable and needs to be replaced? What are the...

Anonymous by Not applicable
  • 1 replies
  • 1 kudos

Facebook 360 app --- "no internet" and then crappy resolution

I have two problems in the facebook 365 app. (1) I get a "no internet" popup error - this popup is only visible when in facebook360, and I have tested using other apps - the occulus is connected to the internet.(2) when I can get around that, videos ...

Oculus Quest Breaking Internet?

Apologies if this is a known issue but thought the community might have an answer. I just got a quest recently and I’ve noticed if my PC is also connected to the same WiFi signal that it will suddenly cut the entire apartment off from internet. If I ...

Latest Beat Saber update unplayably laggy

After a couple months of not playing Beat Saber, I decided to pick it up again to get some exercise while sheltering because of COVID-19. The game used to run flawlessly, like every other game I throw at my PC. I have an i9 9900k, 32GB RAM, and a 208...

Clixx52 by Level 2
  • 3 replies
  • 0 kudos

Oculus set up without Controllers

I have an Oculus Go without the controller, and it has been factory reset. The issue that I am having is that I am setting up the Go in the app on my iPhone, but cannot get through the controller setup screen. There is no way to click through it to g...

Semmoi by Level 2
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  • 0 kudos

Oculus Home Page Shows Real Name

I am a streamer who would love the ability to stream VR games, but the home page shows my real name, which a privacy concern. Is there anyway at all to hide / disable this or change my name, at least within the Oculus Home Screen. I have already made...

What if my mom orders Quest 2 for me?

Hello! I have got a question, because i don't wan't to get blocked. What if my mom orders Quest 2 for me? Can i use my facebook account? I'm 14 years old. If i can't use my account, can my mom account use his facebook account which is created on othe...

Foqsiu by Level 2
  • 1 replies
  • 0 kudos

Oculus Quest 2

So I recently purchased one of these devices and I don't think I was signed in when I bought it. How do I check the status of my order?

I PAID for 2 Quest 2 Elite Straps, Oculus only sent 1

Hey, I've been trying to get a resolution to my issue for a few days now and I'm still waiting to hear back. I'd really appreciate it if you guys could help me and stop passing the blame onto UPS. My ticket number is #1673398 and I'd like a refund pl...