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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 42282 Views
  • 104 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Very buggy. Slow since update, games aren’t updating or just stop.

Hello, today me and my friends were going to play rec room but I ran into various problems. The first problem was trying to update games, it would at it was queued and then add other games to update. I couldn’t cancel the update unless I restarted th...

D0UVY by Honored Guest
  • 525 Views
  • 4 replies
  • 0 kudos

Add ons

I purchased beat saber at the same time that I purchased my meta quest 2 .how do I add it without paying twice

No option to add a second account

Title. There is no longer an “accounts” tab not an option to add a second account to my headset. There’s a “meta accounts center” which opens a useless browser and wants me to link an Instagram account. There are no articles online about this and eve...

Charges

I have a charge for 999 for what I did not purchase anything

계정 로그인이 안되요

안녕하세요, 몇 시간 전에 퀘스트 2를 받았는데 매우 기쁘지만 Oculus 앱에 로그인하라는 메시지가 표시되지만 로그인하면 사이트가 흰색 화면에 표시되고 계정 설정을 진행할 수 없으며 웹 사이트에 로그인하지 않으면 퀘스트 2 설정을 완료 할 수 없습니다.Oculus 앱에서 내 계정에 로그인 할 때 발생하는 일입니다. 그리고 이것이 내 메타 퀘스트 2에 나타나는 것입니다.

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Tiny controller stutter outside of the white plane

Hey,I switched to a newer PC with the same Oculus Rift CV1 hardware and now all apps show lag of the controllers in-app.This happens for all apps *except* the initial white plane, there the hands are perfectly smooth.At first I thought it's a Steam V...

wpweedy by Honored Guest
  • 703 Views
  • 7 replies
  • 0 kudos

Trying to create meta account ???

Haven’t used oculus 2 in over a year. fired it up and when i try to hook into the new meta setup it keeps telling me my email is already associated with an account.I have multiple Facebook accounts. ( not sure how that happened) . I think it’s gettin...

Bunk4356 by Honored Guest
  • 636 Views
  • 3 replies
  • 0 kudos

Resolved! Quest 2 passthrough being a pain

So I have a meta quest 2 that I got for Christmas, must've done an update or something cause the ui has a complete redesign. And now the the passthrough is very weird in the fact that after I get past the guardian confirm, it shows my home environmen...

Jay45V by Explorer
  • 620 Views
  • 4 replies
  • 0 kudos

Only the right side of oculus is blurry

I purchased a Quest 2 Refurbished and I love the thing, but I am having an issue playing games requiring any sort of precision or aim. I am right handed dominant and use my right eye to aim, but that side of my quest is completely blurry. The left si...

Blank Screen - Logging into Meta Quest App

Hey all, wondering if there was any community solutions/thoughts about how to fix this problem that I could try out while waiting for support to get back to me. Just gonna link what I said to them down below and if anyone has any follow-up questions ...

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Controller drift

I have the Meta Quest 2. My left joystick started drifting even when I wasn't touching it so I increased the dead zone until it didn't do that, now the right controller is doing the same thing drifting upwards even after putting a large dead zone on ...

Meta 2

What should I do I keep in playing gorilla tag and this keeps popping up can someone help me out please. Thank you

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Quest 2 Casting not working on my PC

(Quest 2) The casting works on all other computers/laptops in my house except my main PC, is there any settings on my computer that I can activate or disable to possibly fix the problem?I have tried casting using Chrome, Microsoft Edge and Brave usin...

usb permissions

Ok, so I plugged my usb into my quest 2 so I can move files, (not to play pc vr, only to save and move files). whenever I plug in the usb, nothing shows up on my PC (in the file explorer app) because I accidently pressed "Don't ask Again" when it ask...

Samsung Galaxy Gear VR

Hi, i have just brought the above item however it is saying the device needs an update however it will not let me log into the Meta App, and it also keeps saying 'no internet'. No issues with my internet, i can i set this up to update if its not even...

Gear VR login problem (SM-R325, NOTE9)

I cannot login to Oculus app on Gear VR SM-R325, Galaxy Note 9."Facebook session expired">> but, Facebook login on app and PC browser is OK.Meta Website login is OK.How can I log in?

Games keep booting me to the home screen.

So, I just got the quest 2 and it refuses to play bone labs or blade and sorcery. I can play for like 2 min then it boots me to the home screen. Its brand new out the box so wtf is the deal. Plays super-hot no problem.

'Air link connected lost' error.

hi, After update to 49.0v I got a problem.A problem occurred in a program made with unreal.It's a problem that hasn't existed before.I run the program, take off my Oculus and after a few minutes I get the 'Air link connected lost' error.Is there any ...

benyHH by Honored Guest
  • 238 Views
  • 1 replies
  • 0 kudos

2 factor authentication failure

I am trying to disconnect a whatsapp number from a third party app that is connected to a business page. I am directed to enter a 6 digit code which has been sent to by SMS, i don't receive any code. I have tried the 'use another method' button but t...

payment failing on online shop

Which ever browser or card I used, I cannot complete the payment of my order. My card issuer confirmed that they have not receive a notification from the merchant (meta). The guidelines below are useful.What to do in the absence of a live chat?------...

MVMVD by Honored Guest
  • 1225 Views
  • 9 replies
  • 0 kudos

Oculus Go Won't Restart after Meta account change

After switching my occulus account as required, my Oculus Go now just hangs during reboot. There is a small 'busy' icon with three alternating lights just cycling, but it never starts. Please advise ASAP

mgdavey by Honored Guest
  • 450 Views
  • 4 replies
  • 0 kudos

Mirror on home screen

I really hate the addition of the avatar mirror junking up the virtual environment and I think it's absurd that there's no option to disable it. Does anyone know what the purpose of it is or if there's any plans to get rid of it? I'm getting irration...

MMoon1010 by Honored Guest
  • 286 Views
  • 1 replies
  • 0 kudos

Can't login to Meta for Oculus App

I kept getting the popup to update my Oculus account to Meta one to use my Oculus Rift. I did so and now when I click on the Oculus icon/app to start it and get the Meta popup, I click login with Oculus account, type my email and password and it tell...

Cannot follow someone

I can follow a bunch of different people except my brother with the account name looneygoons420

Modavius by Honored Guest
  • 544 Views
  • 5 replies
  • 0 kudos

com.oculus.guardian Keeps Stopping

This keeps coming up and I've tried many things to stop it. I did a clean reboot, changed tracking frequency, reset the guardian, reset my headset multiple times and nothing's working.

Audio issues

Hey guysI tried recording myself playing Beat Saber but when i play back the recording, i cant hear anything at all. Is there a way i can record my game play and hear what im playing on Beat Saber?

Chetos671 by Honored Guest
  • 253 Views
  • 1 replies
  • 0 kudos

Air link

Hi I bought a new computer for VR but i didn't suceed to play with air link. After lauching air link, the frame freeze each time at 30sec. I need to leave air link, then i can play on my quest without problems. But if i try air link again i have the ...

ikwt11 by Honored Guest
  • 931 Views
  • 3 replies
  • 0 kudos

I just factory reset my headset,I can’t pair

So I just reset my headset (oculus quest 2) and I want to pair it now, it’s stuck one the pairing screen.”Enter 5 digit code in the mobile app” I tried doing that. It says “Meta Account already linked to this headset” or “unable to pair, please try a...

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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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