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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Spatial video

I just tried the new Spatial video on my quest 2, and it needs some workI know it looks like an old projector screen with a nice 3d video in it,but I had to look up at it it wont move down or any direction,with out a status bar I had no idea how long...

Age Issue.

Hey there, I have been experiencing the following issue for almost a year now, and I was never able to get any help with it. Every time I attempt to turn on my Oculus (Q2), I am alerted with a message saying "You may not be old enough for a Meta Acco...

How to switch from Roomscale to Stationary and vice versa?

I set up my Quest 2 for Roomscale and now want to use Stationary mode. I found a Meta article saying to switch: ".....But you can always switch between Guardian modes or redraw the boundaries. To do this, press the Oculus button on your right Touch c...

Meta 3 has a black screen and wind blowing out of it

Hello,My son’s Meta 3 has a black screen. I tried the hard reset of holding the power and volume button. When I did that the screen stayed black and wind started blowing out. I would love some advice on fixing this

Can't login in my meta quest app using facebook or email

Whenever i try to login into my meta quest app i enter everything correct and when i try to it asks me if it is me and i click yes and then nothing happens. If i click again all it does is say oops something went wrong. Just tried to log out because ...

App share issues

My info = Current Alias/Username = CaptnRoboto Support case # that went nowhere = Case #06601350 I once owned a different headset that was defective and had to return to the store. The RETURNED headset has app share still on somehow so I can turn off...

No Buttons working on any controller

If you're stuck on the "pull tab from controller" screen after the reset, try waiting on the screen for 5 minutes. This should advance to the controller pairing screen where you should be able to finish pairing the controllers. I have tried above ste...

People app

When people enter the application, a 1 second loading occurs, then the application turns off

Lone Echo impossible to buy

Hi,I'm trying to buy Lone Echo / Lone Echo 2 games. Every time I'm using the following link, I can't buy it. Did meta stopped the support of Rift games ?Link : Lone Echo on Oculus Rift | Rift VR Games | Meta StoreBug seen (Error textes in French beca...

My oculus store, horizon feed, and others wont load on my home wifi but they load on my hotspot

my wifis 5ghz and 2.4ghz and they both dont work but when i connect my hotspot to my oculus my store and stuff suddenly work ive tried factory resetting and resetting my wifi router but none of them worked (im using the quest 3 btw)

Resolved! Charging with other cable and externel batterie

So i wanted to ask if i could charge my quest with a longer usb c cable and what external batterie i could buy

my oclus headset has melted when charging

my oculus 2 has melted when it was charging now it dont work

Resolved! Tips and Tricks: Help with Pairing your Meta Quest

Here are some tips and steps to help troubleshoot any pairing issues you may run into when connecting your Meta Quest headset with your mobile device.

Quest2 not shiping

Hi. I ordered quest 2 and it suposed to be delivered till 8th of February. Checking my order its showing that is not even shiped till now. Where i should contact about my order. Thanks

boot menu wont show up

Im holding down the volume down and the power button at the same time but the boot menu will not show up

Please reply

I've submitted a request and I still haven't heard back from anyone. My son's oculous is banned and I need to get that removed. He's banned from gorilla tag for toxicity but he is not toxic at all. I don't understand this ban. I hear other kids cuss ...

Resolved! Help with suspended account

Hey everyone Meta has suspended my account, no explanation given. No way to contact anyone to find out why. The link says violation of code of conduct and/or terms of service. I haven't done anything that violates anything in either document that I'm...

Resolved! Battery doubt

I wanna know if the elite battery strap for the meta quest 2 is compatible with the meta quest 3? Can't find any info. Thanks

I accidentally changed my son's birthday and his account got suspended.

I accidentally changed my son's birthday on the oculus family supervision, I don't know what I changed it to but his account got suspended. Chat has been wholly unhelpful in reverting the change after more than a week. I know it's my fault but this d...

Quest pro controllers update stuck at 0% with Quest 2

Hello I am having this issue and it has not been able to get past 0% updated I have unpaired and repaired both my pro controllers to my quest 2. Anything else I can do?

VR Display Issue Quest 3

I am experiencing an issue with my Quest 3. Each time I open up the quest app on PC my 2 monitors go black and when the display comes up my screens are merged together. Windows display settings only detects one monitor and it stretches my resolution ...

Problem with paying

I'am from Czech Republic and today i tried to buy Beat Saber. I tried to pay for it and it says card declined and that i should contact my. I contacted my bank and they couldn't help. So i come here to find answers

Resolved! Quest 3 - Malfunctioning Facial Interface. Meta 'cannot' send a replacement interface... (UPDATED)

... they can only replace the entire Quest 3 headset (which works beautifully). I LOVE my Quest 3. I use it everyday for at least an hour and have had (next to) zero problems with it, with one exception...One side of my Quest 3 facial interface will ...

Resolved! different serial number

I've tried to return a faulty meta quest 3 to smyths only bought on the 22nd Dec 2023 but they are saying the serial numbers don't match and on checking they don't is there anyway of proving the headset matchs the box as they won't accept it any help...

Resolved! Oculus Rift games crash on Quest 3

Recently purchased a Meta Quest 3 and set up Steam Link and Air Link. Some games randomly crash or don't even start, throwing me back to the Oculus menu. Games such as Dead and Buried, Brass Tactics Arena, and Robo Recall do not work. Dead and Buried...

Not able to allow games for a child

I have no idea why but last week my Oculus 3 decided that I need to create a separate account for my kind and confirm I am an adult. I think this was after Zuckerberg has been grilled before the US Congress. Well, that's nice but making user experien...

Resolved! Headset Already Linked to a Meta Account

factory reset my sons oculus 2 and now i cant re-pair it. Just keeps saying "headset already linked to a meta account". Anyone find a way around this? The device is essentially bricked at this point.

Resolved! Why are my Social features turned off it's saying something about a place holder?? I have no clue

It's been a long time since we even played but 2 nights ago me and my daughter played the job simulator for like 30 min all I did was mirror it to my tv thru the app on my phone . 8 just tried doing the same thing just now and it's not letting me eve...

Passthrough on Quest Pro & maybe everything else

Can someone explain why my phone screen looks so crappy in passthrough mode? It's as if it's being done "on purpose." It would be nice to be able to read 2FA codes, when I log into something on the Quest that requires it.

v60 - Changing CPU level to 4 set it to 5 on Quest 2

On v60, changing CPU level to 4 set it to 5 on Quest 2...setprop debug.oculus.cpuLevel 4 => result is 5....