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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Still waiting for refund

I’ve ask for refund for medal of honour Christmas Day ad spent whole day trying to download with no luck. Please someone just refund my money waisted a long time finding my way through the ridiculous hoops you have to jump just asking for a refund ne...

Oculus link cant find headset

Whenever I try to connect my pc to my headset via cord, it doesn't find anything despite the fact it was working a few days ago. and yes, I've factory reset every thing, tried different cords, new accounts, re-installing everything, doing the repair ...

Resolved! New Vr Air Bridge (D-Link) does not connect to Internet

Hello. First time poster here. I ordered the new Vr Air Bridge this week. just connected it for the first time and followed the setup instructions. My PC detects it and I can effortlessly c...

RealJJ22 by Level 3
  • 12 replies
  • 1 kudos

How do I shut off the avatar mirror in the home?

Hey there,I really loved the homes like Mountain lodge and Space station, but now there is a big ugly mirror with the floating torso of my avatar blocking the view and pleasantness of the experience. Is there somewhere in settings to kill that thing?...

Quest 2 black screen, controllers wont connect.

Hello.After attempting to use my Quest 2 after only a day of inactivity, I only saw a tracking error screen no matter what I tried. After failing to fix this issue, I decided to factory reset my Quest 2. This made the problem even worse, as it now on...

Dim Display Suddenly

Hi, I just bought a Quest 2 for Christmas. One of the first games I bought was "I Expect You to Die". All was well and good. Now, after only 6 days, the display has gotten significantly dimmer. I adjust brightness and there's no real difference. Ther...

Cannot Login to Android App using Meta Account

tldr; App login attempts using my meta account info loop without error forever, making the headset useless.When attempting to login to the Oculus app on my phone, which for some stupid reason is required to use my headset, the option to login via ema...

Resolved! Re4 Verdugo cannot tip over nitrogen tanks

I know that one way to defeat Verdugo is to freeze him by tipping over a nitrogen tank and then hit him with the rocket launcher. The problem is that I cannot figure out how to tip over a tank. Pressing the A button doesn't do it. I'm playing in easy...

Bill to country

I have to return my left controller but my "bill to country" is set to france even tho i live in italy. Does any1 know how to change it?

IlLaba by Level 2
  • 1 replies
  • 0 kudos

Referral not working

I was activating my new headset and my friend sent me a referral and that i would get $30 in store credit, so i tried it and it said “referral not working this account is already on a headset (my headset) try again later.” And i never got anything

Oculus quest 2 Black screen

My oculus quest 2 is stuck on a black screen. When I turn it on I can see nothing. I looked up guides for similar issues but nothing worked. I have an issue with my quest 2. I was just playing then suddenly the screen turned black. At first I fixed i...

Gongdyyy by Level 2
  • 20 replies
  • 2 kudos

Help removing admin

My mom bought my kids a quest 2 for Christmas but she played with it before she gave it to them and now she's the admin, we can't get it to connect with anyone else's phone, or cast to the chrome cast. How do I reset it or remove her?

Oculus controllers not working

My oculus 2 controllers are not working even after changing the batteries and going through the troubleshooting steps. I've had the set for 2 years. Do you provide repair?

Resolved! Can't launch my Oculus go after factory reset.

Can't launch my Oculus go after the factory reset. The device works perfectly. I see the picture - "oculus go grab your phone to get started". But when I try to launch it with my phone I have a problem ( in the attached video file)

jew777 by Level 3
  • 4 replies
  • 0 kudos

Right Controller Paired but not Showing on VR

When I try to pair my right controller, the app shows it's paired but when I put on my headset it shows that only the left one is working. I just got the VR today btw so I dont really know how any of this works

Replacement Controllers

My controllers are drifting and the buttons are not working properly. I changed the deadzones and the drift is still there. It is hard to even move around the Oculus home page. Doesn’t allow me to select something unless i continuously tap the button...

Can't login to oculus app on pc.

I can't login to the oculus app on pc. I've tried logging in with using both my Facebook account, and oculus account. Whenever I click the login button, It says "You're using a version of this app that's no longer supported. Download the latest versi...

Start-up problem

Often when I power on the headset it gets to the point of showing pass-through mode and my boundary; this is where I am supposed to get the box to confirm or reset the boundary, but the box never comes up. I have to restart, often several times, to g...

Mobile takes too long to pair

The mobiletakes too long to pair after putting in the pairing code, or says "Not Found", i dont want to have to factory reset my headset, it'd be a hassle doing that. I've even tried with different phones, it will pair just fine to a PC, but it will ...

Gift card

My grandparents got me a 50 dollar gift card for the meta store from Amazon. To redeem the code on your website i need a 25 digit code and the one purchased from Amazon has a redemption code that is 16 digits long. This seems to be a known issue. Wha...

Oculus Account

I had a Quest 1 awhile back and now want to switch all the games to my Quest 2 via app sharing. When I try to add an account it takes me to a page that says enter this 6 digit code on but it always says an error has occurred. With my ...

Left controller

My son was gifted a Quest 2; however, the left controller was not working out of the box. My son just received the headset and I am extremely upset that he is not able to use it. I DO NOT want a refurbished controller and I feel the process for suppo...

Rift S issue

So i just picked up this rift S and i havnt even got it to work once. when i go to setup my headset it gets stuck at the 'headset sensor check' and it says 'sensors cant track headset'. I still havnt got past this and ive tried skipping setup and try...

xkoshii by Level 2
  • 1 replies
  • 0 kudos

PCVR screen not showing

I'm trying to connect my laptop to my Quest 2, but after launching the connection, I just get a black screen. It looks like there was an attempt to load, as there are a couple of thin white pillars in the distance, but there's no environment or menu....

Dafatme by Level 2
  • 1 replies
  • 0 kudos
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