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Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 15859 Views
  • 74 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus App Status: Can't Reach Oculus Service

Trying to set up two new machines and neither one of them will run the Oculus App. They run for a while showing "checking the status of your oculus app" then come back with an error "Can't Reach Oculus Service." Then it wants me to try Repair and the...

Headset is not working

Has anyone else been dealing with horrible customer service?? These people are completely worthless, no answers, no remedy, no solutions to non working headset for 2 months!

Beat Saber updated but was not applied to the app.

So I just downloaded an update for Beat Saber, and whilst I downloaded it I was playing the game. when I reloaded the game as to apply the update to play multiplayer with friends, the update had not taken effect. I believe that the update was downloa...

TyPro94 by Honored Guest
  • 204 Views
  • 2 replies
  • 0 kudos

Black Circle Passthrough Quest 3

Hi there, My Quest 3 suddenly (after update?) has a 3-part black circle on the screen in pastthrough mode.I have reset the Quest 3 to factory settings and restarted it several times, but it keeps coming back.I use an original Quest silicon cover and ...

Jim1970 by Honored Guest
  • 853 Views
  • 22 replies
  • 0 kudos

How do I convert my son's account into a child account?

My son got a Metaquest for Christmas last year and we got him set up with an account to play on and he has been playing on it fine until last month. He received a notice that he might be not be using the right account for his age. We went through the...

j.332511 by Honored Guest
  • 474 Views
  • 4 replies
  • 1 kudos

Resolved! Created a Meta account and now I can't access my account.

Hi, I have a Quest (first version) that was initially logged into with my FB account. When the option to break away from the FB login route was available I did so (think it was then the Meta account was created) and all was well. not sure what I did ...

Resolved! Can't login to Meta Quest mobile app

I've tried multiple posts prior solutions (and failed solutions) to log into the mobile app (which is a bit silly in the first place if you have a desktop app, no offense). Uninstalling, restarting my phone, reinstalling, and whichever other order th...

Meta hasn't fixed my Quest + subscription

I took out a Meta Quest + subscription on May 1. I paid for 1 year and instead they gave me 6 months. I sent them proof on their chat area and they agreed with me. It shows my rebilling date is Oct 29, 2024 instead of May 1, 2025. They have yet to fi...

Anonymous by Not applicable
  • 232 Views
  • 5 replies
  • 0 kudos

Quest 3 Bluetooth not working when Wi-Fi is off?!

Got very interesting bug few days ago while trying to use my Quest during flight in flight mode with Wi-Fi set to off. Seems my goggles refuse to use bluetooth peripherals (Apple kbd with touch ID, MS Arc mouse, Apple AirPods 3 & 2 Pro) when Wi-Fi is...

Q3D2 by Honored Guest
  • 179 Views
  • 1 replies
  • 0 kudos

Meta Quest app file location

When I try to set up the Meta app on my PC it says this I have chose a new location and it just wont work. I have looked around a bit but found no other solution other than being admin on my PC and that is not a option for me. If anyone has any solut...

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Quest 2 controllers not pairing or tracking

I hate complaining and usually I just try to make things work, but this is my second Meta Quest2 and i'm struggling with the same BS that I did with the first one with the **bleep** left controller floating all over the place on the screen and now it...

Resolved! Oculus Rift using wrong graphics card

I've recently plugged my Oculus Rift (Not Rift S) headset on my laptop, but there's a slight issue. This laptop has an RTX 3050 laptop GPU, 8 GB RAM, a AMD Ryzen 7 4800H, and a Radeon integrated graphics card. The problem is that it says that my setu...

Account issuss thanks to account made pre meta

I originally got a oculus quest 1 and had set up a email to buy games through before meta was even a thing But after letting it sit unused for a while I tried to log back in today and for some reason when I try to long it it says the email is already...

Problems when adding a new user to Quest 3

I'm trying to add a second user to my Quest 3. On auth.meta.com, it wants me to enter a code from my device. On my Meta Quest app it ALSO wants me to enter a code to pair, even though it already paired. I've not received any codes. On my Quest the sc...

Air Link not connecting

Like the title says, my air link hasn't been working it just says it can't connect to desktop and I should try resetting the PC app. I don't have any other headsets connected. Things I've tried are: Restarting Link PC app, restarting Quest 2, restart...

Quest 2 - Wired PCVR poor performance on SteamVR games

I've been troubled by an issue for a long time. I've been trying to solve it for months but to no avail. My PC: GPU: RTX3060 12GB RAM: 16GB CPU: I7-12700H System: Windows 11 GPU Driver: NVIDIA 546.17 VR Device: Quest 2 When using the official softwar...

How to stream to youtube in new update?

So I'm trying to stream to YouTube with the new update to oculus on my Quest 2. But I can't figure out how to do it! Even tried the help posted on the help page by Meta themselves, but it doesn't make sense to me, I have OBS like it says but it doesn...

Resolved! Stuck at log in when asked to log in with Facebook

My Oculus is forcing me to login in on another device. The screen says to remove headset, go to www.meta.com/device on mobile or desktop, log into your meta account with your Facebook account, When I enter code it asks for my business email when I en...

Resolved! Oculus Go - Stuck on 3 Dots after migrating account to Meta

Hi Guys,I have been receiving warnings to complete an upgrade of my Oculus account to Meta prior to the 01st-Jan-2023 or lose access to purchased apps on my Oculus Go.Today I followed the instructions set out on the oculus go screen and migrated my o...

Cryo2000 by Honored Guest
  • 20502 Views
  • 27 replies
  • 0 kudos

Unauthorized charges on my account

Hi I got hit with 6 charges from PayPal at facebooktec of 63.59 while my card was locked can anyone tell me why and why 6 different times and another time was 20 mins ago while I was on the phone with my banks fraud department?? Yuns did it so many t...

Can you cancel a Refund?

I refunded blade and sorcery but now my bank is frozen how do I cancel the refund so I can play

Jaxkk by Honored Guest
  • 268 Views
  • 7 replies
  • 0 kudos

Resolved! Getting really bad performance with an RX 6650 XT

Hey guys, I know that my PC isn't the best for VR, but it should be enoughBasically, I've been getting really bad performance on every game (except for ViveCraft).I'm using a USB-C to C cable with the recommended resolution and Hz from the Meta app. ...

elmoli by Honored Guest
  • 236 Views
  • 1 replies
  • 0 kudos

How to change currency on Meta Quest app?

Hello everyone, does anyone know how to change the currency in the meta quest application because I have it set to USD and I would like to set it to Euro? Someone can help me

Fransua04 by Honored Guest
  • 388 Views
  • 3 replies
  • 0 kudos

Quest 3 Bugs and glitches

Hi,I've been playing VR using the Quest 3 with my friend but we keep experiencing alot of bugs on both sides and its ruining the exprience. For some reason we always appear offline to each other in our contact even when we are both online and even wh...

M7mnch by Honored Guest
  • 652 Views
  • 7 replies
  • 0 kudos

Take action by 10 June or this account will stop working

I keep recieving these emails even though I have done as requested."To make sure that you can keep using this account, we'll need you to show that you're 13 or older, or ask a parent to get you into an account meant for someone aged 10-12.Make sure t...

Resolved! Quest 3 app sharing not working

Can't get app sharing working with new Quest 3 and the Quest 2 I've had for quite a while. When attempting to enable app sharing on Quest 3 I got the message that I had to turn off app sharing on "the other device". Well, when you go to Accounts and ...

DMaxx11 by Honored Guest
  • 7729 Views
  • 33 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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