Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Remove device from page and quest app

Doesn't work. On the devise page shows up empty. However on the quest app, when I click install I have tons of same headsets.I've looked at other comments. Why is this still an issue? I did help my roomate out his returning the headset he bought wasn...

2 factor authentication can't access my account

Hello,I cannot log in to my meta account, i changed cellphone and lost the authentication information in the app, so i cannot pass 2 factor authenticationI already opened 2 tickets with meta's support to solve this with no success, what do i need to ...

Resolved! Asgard’s Wrath 2 redeem code Quest 3

Hey, I got today Quest 3 and I completed the setup, but I haven't received any code for Asgard’s 2, and also in the store, I see the game price for 60$. The six-month subscription I get but no the game. I need help with this issue

Quest 2 Elite Strap with Battery broken for the 2nd time

In January 2021 I discovered that my Quest 2 Elite Strap with Battery had a long crack almost cutting through the entire width of the strap. I reported it to support and got a replacement strap sent to me not long after.On October 18 this year, I was...

Quest 3 non connected - general problem with link

Hello,my quest 3 worked fine with the cable but since a few days it connects in the pc app saying "connected" and "active" with the green check mark and when i try to put it on my head it says "non connected" "general problem"I've made a video and he...

Metarnaud by Honored Guest
  • 884 Views
  • 3 replies
  • 0 kudos

A headset I don’t own won’t go away from my app

So basically there’s a headset I don’t own that keeps showing up in the app making it seem like it’s got my acount logged in on it but when I go to devices or shared devices there’s nothing there?? How do I remove

Pumba460 by Honored Guest
  • 616 Views
  • 3 replies
  • 0 kudos

Resolved! get some manager to fix this

i didn’t have my meta quest 3 controller and when i was put it in put it on my quest 2 headset and when i put it on it was not working and it said it is correct can you send me some more and they went on to my brother too didn’t not work so can you s...

Quest looses room scan after being turned off

Hi guys first of all congrats on the quest 3 and SDK, it's a pretty neat product and I trust it will be improved over time.So I can successfully scan my room, even draw doors, furniture etc and I'm able to use it with apps and games.But the issue is ...

sound problem

Why when I try to listen to music on my Quest 3 at the same time playing, the sound is completely inaudible and sizzling?,Yet, these are features that worked very well for quest 2!

Screen goes white and pinch not working.

Ok, I just got the Quest 3. I like it. It is my first VR. I am playing the First Steps game. Every time I get to the one part it goes no farther. Actually two. First, the part where I have to pinch and do whatever. It never detects I am pinching. Sec...

JBGlow85 by Explorer
  • 1533 Views
  • 1 replies
  • 0 kudos

Cannot gift to friend

Hi,I wanted to gift a game to my wife so we can play it together. We are connected in Meta and can chat and call, but when I try to gift her the game, I cannot find her in the list. Even if I write her username or email exactly, only other people sho...

bullpup by Honored Guest
  • 497 Views
  • 1 replies
  • 0 kudos

Meta quest 2 crashing

When I try to boot it up it only shows me my account none of my others then I click continue, I wait 2 seconds and then SHELLENV keeps stopping, dosent matter what I choose "App info" or "Exit app" it pops up with "SocialPlatform not responding" and ...

Resolved! Quest link cable

just got my Quest 3 a week back, i am looking forward to use it for virtual tours of our Architectural and interior design tours.....wondering which cable will be ideal to connect quest 3 with pc?usb3 cable or hdmi cable?

Resolved! IL2 sturmovik flight simulator error message at launch

Hello, I have a problem (error message below) when I launch IL2 sturmovik flight simulator). everything worked ok yesterday but since oculus PC software update to day (Version de l’app Oculus 59.0.0.138.366 (59.0.0.138.366))I have this error message....

arnitos_0-1698877830301.png
arnitos by Explorer
  • 3168 Views
  • 14 replies
  • 5 kudos

Meta Quest Pro controllers not turning on

Hey! Before I describe my issue I want to say that I am using the Meta Quest Pro controllers on the Meta Quest 2. So earlier I tried playing oculus and my controllers needed to update, so I let them update. Then when they were done it seemed like eve...

xazzy by Honored Guest
  • 739 Views
  • 1 replies
  • 0 kudos

NOT visible Quest2-device in the Windows Explorer !!!

(SWEDISH)hej! jag försöker lägga till nya låtar i "Ragnarock" spelet i min Quest 2 via min dator med filer från ragnacostums.com. Jag har sett andra på youtube som har kunnat koppla in sitt Oculus Quest till sin PC—dator och kommer åt mappar direkt v...

hovnarren by Honored Guest
  • 296 Views
  • 0 replies
  • 0 kudos

Payment card not accepted

Hi, only just bought the meta quest 3, I’ve set up my account and my child’s account, I’m trying to add my payment card in the app to pay for a game and it states unable to add card. It doesn’t give any more information and I’ve tried several times t...

Resolved! Quest link w/link cable not working

Since a few days ago on the 7th I haven't been able to use Quest Link via link cable. I've done multiple things and some suggestions like; restart both systems, re-install the oculus app for PC, and tried changing the settings on the Quest 2. No cord...

No one in support us responding to me on WhatsApp.

Posted a message up a couple of days ago on Whatsapp it said 'Neil' is dealing with my Elite Headstrap battery problem but no response to my messages. I have a ticket number too. Do they bother on WhatsApp?

gamecay by Explorer
  • 590 Views
  • 1 replies
  • 0 kudos

Quest 2 with rx 7600??

So I have heard that the Quest 2 runs poor on 7000 series gpus, is this still the case or was it patched?

ItzSakite by Honored Guest
  • 2457 Views
  • 1 replies
  • 0 kudos

Elite Battery Strap Drains with Headset Off

This has been a known issue ever since Oculus released the Elite Battery Strap, where it continues to lose power even if the headset is at 100% and shut completely off. The strap will eventually lose all of its charge after a few days. Everyone with ...

NosePunch by Heroic Explorer
  • 4206 Views
  • 16 replies
  • 1 kudos

get back to home screen

I've long pressed both option buttons on the controllers but the only way I have been able to close an app is to get outside my boundary and close the app that way. How come I cannot just long hold one of the buttons to close the app?

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels