Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cant See Oculus Rift S Order

Hello, I recently ordered the oculus rift s about 2 or 3 days ago and I made and I downloaded the Oculus software so I could be ready. Somewhere while I was getting the software I accidentally made a new account with the same email I think. Because o...

Bruuko by Level 2
  • 1 replies
  • 0 kudos

Rift S is Frozen

My Rift S turns on for a few seconds then the screen just freezes in the camera view. I've tried replugging everything, still doesnt work.

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

High end Computer with LOW VR FPS

AMD 3950x 32gig mem 2080TI 11g in VR (Rift S) I can only get 40 FPS no matter what I try. All in game settings set on Low or even Maxed out The Game does not matter My FPS will not go over 40 FPS. I have not upgraded my Monitor as of yet. it is a 192...

Oculus Spotlight not updating

Home: Spotlight not updating. It's been stuck on Raccoon Lagoon, Republique etc for almost a year, updating to the beta didn't fix it. This creates the impression no new content has been added. It should reflect the Featured / Top Selling section of ...

Resolved! Fedex lost my Quest

My tracking number states that my package was delivered to my workplace and signed by someone called Kwan, but we don't have it, called Fedex Australia a few times and email them as well with no help, Should I contact Oculus as well?

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

List of error codes

Hi,I bought a VR headset Oculus CV1 in 2017 and I will buy a newer one in 2021.I would like to know if the new Oculus drivers are reliable.In the Oculus support, I couldn't find any information on how to fix possible problems with the VR headsets.For...

willy94 by Level 2
  • 0 replies
  • 0 kudos

Заказ с оф. сайта, вопросы

1. Что означает статус заказа "Открыт"?2. Почему с моего PayPal счета не списались деньги, хотя процедура заказа вроде бы прошла успешно?3. Если специализированный форум для русских?

Having trouble installing Oculus App on PC

I have just received an oculus quest, and I am trying to hook it up to my PC. I go to install the Oculus App on PC, and everything seemingly goes great up until the very last second of the installation phase. The installer stops and says "Reboot Requ...

Contries that can be shipped to

So I've been wanting to buy Oculus quest for a lot of time now but even after like a year my country wasn't added to the countries that this can be shipped to, when will you ship to Israel and why do you not just ship to all countries?

Oculus TV App not working

When I first set up my Oculus Quest and tried to access the TV app, I would get the 'Oops, something went wrong error', so I factory reset my Oculus (I was having other connection issues with it as well). I can now get into the TV app, but the 3 load...

effy_s by Level 2
  • 1 replies
  • 0 kudos

Can't connect to my PC

I am having trouble connecting my Oculus quest to my PC. I used the supplied USB-C cable and connected it to a dedicated USB c port on my PC (tried both a Case port, and a port directly on the motherboard). I see that the quest is recognized in my PC...

Can't install Star Trek Bridge Crew

I have re-downloaded my purchased apps via the Oculus App. Other apps install (download, install). Star Trek give an error that it can't download when I click the 'Install' button.

Oculus Quest Hand Tracking Rapid Clicking/Can't scroll?

So using the hand tracking beta I had no real issues, but after the release, I can't scroll. The pinch motion seems to glitch up and just rapid fire click over and over again, not allowing the scroll motion. Turning the quest off and back on didn't s...

98% of my connection problem was.....USB Port

Hello my VR Friends,The reason for my post here is to tell you what I found in setting up my first Oculus in hopes it may help others.This is my First Oculus and I purchased the Rift S.I have learned 98% of my problems were selecting the correct USB ...

Oculus Link freezes upon Home Load

Yeah, so I kinda messed up by duplicating a ton of ping pong balls and other props and resizing them for fun. Now whenever I open oculus link it lags intensely to the point where I cannot even open settings to look for an option to reset the environm...

lekt8 by Level 2
  • 0 replies
  • 0 kudos

Rift S DisplayPort connection issue

I bought a Rift S for my son for Christmas this year. I’ve been trying unsuccessfully since then to get it working. The DisplayPort won’t connect. Hoping the community can point out things to try or steps that I’ve missed. Laptop: ASUS ROG Zephyrus M...

Rift S setup fails tracking due to USB 3.2 Gen 1

Brand new machine I just received yesterday (July 16th, 2020). Fresh install of Windows 10. Fresh install of everything!The Rift S is one I've used for about a year now when I retired my second Rift.My issue is some kind of issue with USB 3.2 Gen 1.I...

Unknown USB Device (Port Reset Failed)

Bought a Rift S last week and got one day of use before it decided to become a paperweight. I get the unknown USB device error before plugging in the DisplayPort so I know I'm hooped. Tried the whole gamut of troubleshooting (reinstall Oculus, clean ...

Rift S is Frozen

My Rift S turns on for a few seconds then the screen just freezes in the camera view. I've tried replugging everything, still doesnt work.

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

WiFi Setup Issue on Oculus App

When setting up my WiFi on my Oculus app on my phone, I can't go beyond the 'Select Network Security' screen after selecting the security type.

Link Constantly Stops.

I have been attempting to use the oculus link with my new quest. I am using the original cable with a USB C 3.00 to USB A 3.00 Adapter. I have run multiple USB tests and they all have said it works well at 356mpbs. Then I try to use the link on my oc...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Rift and controllers won't turn off.

I'm having an issue where the controller batteries run out of juice fairly quickly without being used because they are constantly broadcasting electromagnetic radiation. Also, the headset is not fully turning off either and is warm to the touch as a ...

Anonymous by Not applicable
  • 9 replies
  • 1 kudos