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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

bonelabs having XR runtime message

i got bonelab but when i run it, it says somthing about xr runtime and i dont know how to change that on my oculus quest two

Boot Loop.

So, I've had a Quest 2 for about 2 years. I had this issue before, easily resolved. I have tred every method on this one, what shall I do?

Resolved! Meta Quest 2: Right controller tracking broken

Hello! In the past few weeks, the right controller for my headset (I got it on May 14, 2022) has not been working at all lately tracking-wise. Every time I try playing, there is a few outcomes that happen, such as it not working at all and not tracki...

Oculus Quest Link PC error

Every time I try to use quest link I keep getting this error. It was working perfectly fine few days ago though. I've tried updating the headset and software, and restarted them multiple times. I tried checking if other people had this problem and fo...

Meta account

Anyone can help me how to remove this meta account, because this meta account is not mine and hacker bind it in my account after my acc hacked.

Resolved! Quest 3 and Link Cable with bitrate over 500 stutters

Hello! Just got the quest 3 yesterday! And after noticing that there is no 120hz option on PCVR via Cable and being disappointed, I noticed another issue when you force a bitrate over 500. The audio (and video too) seems to stutter a bit, making game...

Resolved! I bought a game and its not showing up?

I bought Job Simulator on the Quest 2, when I use Oculus Link the game is not showing up as bought and I don't want to buy the game again. Is there any way around this?

Resolved! Report harassment

My son was threatened and harassed violently on gorilla tag by multiple players what do I do to have this properly taken care of so they don't continue this I'm worried about how this may affect him emotionally and physically thanks

Resolved! Oculus app installation - Can't Connect To The Oculus Server (won't install, Win11)

Seems I'm having the same problem a lot of others have had, in that no matter when I try (nor what time of day I try it) the oculus app will not install without the "Can't connect... it looks like we can't reach the oculus server" issue that seems to...

How can i transfer files to the meta quest3 from pc?

HelloI want to transfer my MP$ files to the internal memory of my quest 3. I have an windows 10 pc and an good link cable. Normally i use filetransfer tools like teracopy etc. With this tools i can stack up multiple files after each other.The problem...

how to get my 3050 6gb intel i5 16gb ram hp vicus to work on pc Vr

i have been trying and i have not been able to get it to work my old laptop worked with my USB 2 but it run badly due to it only having just a processer with integrated graphics but now i got a new laptop for charismas and it only keeps showing up as...

Casting from two different accounts

My husband and I share a Metaquest 2 device. Right now, I am the only person who can live stream. When I try to livestream from my husband’s phone when he is logged into his account, it says another account is already paired. When I try to continue w...

Can’t log into or access Oculus

I have an older Oculus that I can no longer access after the move to Meta. I tried creating a Meta account but still can’t access the device. Headset tries to pair but get stuck on the “headet found - pairing” screen. It also says my login info is in...

Resolved! Meta Referral Credit Not Received

So, I recently got a referral link from a friend to activate a Meta Quest 3. So I created an account and accepted the referral before activating the device. However, I didn't receive the credit for doing so ($60 or regional equivalent for the current...

Resolved! Miror casting

Hi everyone i have a problem with my quest 2. 1 : when i activing my bluetooth, my phone and helmet disconnecting instantaly.2 : When i toggle in a other account in my quest 2, next i can't cast in my phone. But when i'm in the account of my brother ...

Resolved! Why can't the Quest 3 be activated without Touch Plus controllers

Is there a way to activate the Quest 3 without Touch Plus controllers?

quest 3 faster connection over wifi than usb 3 ??

hi so, had the quest 3 a couple of weeks. But... the thing that has shocked me somewhat is that i appear to get faster frame rates over wifi 5ghz than using the usb cable !. I am playing dcs - and launching it via oculus (not steam vr as that seems i...

meta quest pro not connect to a pc or iphone

I have been trying to troubleshoot the problem. I cannot connect the Quest Pro headset to my PC or my Iphone. With the PC, I tried both Quest Link and Air Link. Air Link see my computer, but when I hit Pair, it just doesn't work. When I tried Quest L...

Game purchased and not showing

I just brought a game on the meta app on my iphone that is connected to my meta quest it has taken my money yet the game is not showing on the meta quest itself and I cannot see any way to get my money back or get the game onto the meta quest ???

Resolved! Asgard's Wrath 2 glitches in Temple of Osiris

On Asgard's Wrath 2, there are somany glitches. I'm so frustrated. Inthe temple of Osiris, in the royalfamily room, the ball that goes inthe statutes hands won't move andI cannot advance. I went througheverything already and it did notsave my progres...

Resolved! Quest 3 Problem

Q3 not loading. Non stop reboot. Can't switch off/on.

Any Meta Quest 3 Enterprise solutions?

Hi,Instead of trying to search for help I just ask:Trying to get Quest 3 working with a large company that has a enterprise solution network (not my words so can't explain) - but in basic every router has 100k+ connected units so it's very hard for 1...

Family account

I keep getting emails saying I may not be using the right account for my age and my account will suspend in a few days but I've already set up a family account for myself and my kiddo. They log on and play under their child account. I've opened a hel...

Oculus quest crash?

I tried turning on my quest and a chip with an arrow pops up with a green loading bar it finished and then it stays on the logo screen like pulsing and it stays stuck there. I’ve tried powering it down and back on and it just keeps repeating

transfer files from PC to Metaquest2?

My PC does not have any of the graphics cards specified in the requirements for connecting a PC to a Metaquest headset, but all I want to do is to transfer files from the PC to the headset. Is there any way to just transfer files from the PC to the M...

constant flashing boot animation - quest 2

I have had my quest 2 for a few years but I was going to sell it so I done a standard factory reset it looked fine.when I go to turn it on I see the normal boot animation but it felt like it was a bit quicker than usual. I left it on to go get someth...

Resolved! Game progress when converting to a child account

I have one account on our VR that my kid has been been playing for a year. I want to convert that account to a child account so I can manage screen time. He has lots of progress in gorilla tag and rec room on my account that I don’t want him to lose....

Resolved! Pairing Phone with Quest 2

Hello,I've a question about pairing Oculus Quest 2 and Phone.Can I pair two different phones on a Quest 2.The Quest 2 is actually Pair on my phone and I want to pair with my wife's phone.I'm not always at home and she want to use the Oculus mirror mo...

Game progress not saving FNAF

How do you save your game progress so you don't have to restart from the beginning every time?I've gone into settings to give the FNAF App access to storage, but game progress is still not saving.Any ideas greatly appreciated!!

Playing Airlink running low fps

I am trying to play Airlink and I have searched all over, and done most fixes I find to no avail. I use the Oculus debug tool and I find that I am running perfect fps but the encoder is running 50, what does this mean?