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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2745 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Friends

When I try texting my friend it appears saying "Not everyone can message this person on Meta" I blocked and unblocked her to see if that could work, but now I cant follow her again, pls we cant play echo vr anymore because of this.

META QUEST 2 FREEZİNG

HiI bought oculus quest 2 a few days ago. There is no problem on the home screen and while playing games, but when I open VR from sites like Skechfab or as an apk file, the glasses freeze. How do i fix this problem ?

HTORTULU by Honored Guest
  • 311 Views
  • 1 replies
  • 0 kudos

Black Screen with sound

Quest 2 is about 2 months old , I'm new to this VR . But I'm having issues with head set. Black screen but I have sound,,was told by tech support to factory reset . Headset still black but I can mirror it to TV or phone the image shows up on mirrored...

Pin Reset

Hi - I set up my Oculus Quest 2 but inadvertently used my Facebook email used address, which I have no access to (I tried with Microsoft already). I now need a PIN to purchase games but I can’t get a new PIN (using the Forgotten PIN link) as it sends...

clebmasa by Honored Guest
  • 813 Views
  • 3 replies
  • 1 kudos

Resolved! Nothing will update on my quest 2

I have had my quest 2 for a few months now and have had very few problems with it until recently. One of my favorite games got a new update and when I went to install it nothing happened. It stayed at 0b/1gb and stayed there. I looked up common fixes...

Cooling fan not working

My cooling fan is not working and there is no way to find support. It hasn’t been working since after a few months of owning the quest. I think it should be covered under warranty? I have done all the troubleshooting the site suggests. How do I conta...

Quest 2 / Visible jitter around edges of shapes

Hi,After receiving my replamcenet Oculus 2, I started to notice a jitter around the outside edges of shapes, looks like some small diagonal spikes moving. This effect is also visible on white text on black background and also on the outside edge of t...

BogdanTi by Honored Guest
  • 1057 Views
  • 1 replies
  • 2 kudos

HELP Bug in Oculus Application, Now I'm Out Of Pocket!

Hello all new here,This post is regarding a bug in the Oculus mobile application which had downloaded ~30GB of my mobile data allowance in the background, now I am out of pocket.Firstly I have an Oculus Rift, not a Go and all downloads for games etc....

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Darnton by Honored Guest
  • 1401 Views
  • 7 replies
  • 0 kudos

Resolved! Having trouble with new controllers

I bought a used quest 2 from my cousin. It was factory reset and didn't come with the controllers. I bought a left and a right controller from meta (had to wait a week to get them) and when I turned the headset on, the controllers wouldn't pair. I pu...

Resolved! Media Sync Button Missing

In attempting to share photos taken within a game, I ran into a problem. I'm only able to share photos and videos taken by the Quest 2 capture itself. Every guide says to allow media syncing, but that little cloud button doesn't appear. Several other...

Oculus Quest Black Screen

So as described my headset, has a black screen of death as people put it online. When hard resting my headset , I will get the oculus symbol and audio for boot up, after the logo there is no loading triple dots it just goes to a black screen. If I ta...

Resolved! Issue installing Horizon Worlds

Hi, it's been a few days Horizon Worlds app is installing. Without end. And it blocks other apps from updating. Help me please cause I cannot update the system and others apps.

Yerrsmile by Honored Guest
  • 3300 Views
  • 11 replies
  • 4 kudos

airlink crashed my pc

in the middle of a cash prize game (my career) oculus crashed my entire PC needing a hard reboot. this company is incompetent this company is incompetent this company is incompetent this company is incompetent this company is incompetent this company...

lost my games

please help i was forced to go with meta for oculus. please help i lost all my games I paid a lot of money! i have a "oculus rift"

unable to checkout on store page

keeps saying "error performing query" whenever i try to checkout on any store page. tried on mobile app, headset store and website and all say the same. please help?

ke1raa by Honored Guest
  • 255 Views
  • 1 replies
  • 0 kudos

PURCHASED ITEM SUDDENLY LOCKED

SOME YEAR EGO I PURCHASED FACE OF FEAR GAME ROOMS BUT NOW SUDDENLY THEY LOCKED .... WHY PLZ HELP ME... AND SECOND I ALSO PURCHASED EPIC ROLLER COSTER RIDES ... BUT AFTER REINSTALLING OCULUS APP.. I TRY TO DOWNLOAD RIDE BUST IT STUCK ALWYS ON. 99.2%.....

zybi.zid by Honored Guest
  • 630 Views
  • 1 replies
  • 0 kudos

VR Updating to Meta

So I was forced to update to Meta after our screens turned dark grey with three white loading dots. Once we fully factory reset the headsets and started to redownload our apps I thought we were in the clear. However, now it seems that you have to pai...

Can’t travel error horizon worlds

I downloaded Horizon worlds. I’ve tried to uninstall and reinstall to fix this error. during the load screen I continue to get a cannot travel at this time error over and over. What are the best ways to resolve this issue? vr chat and altspacevr both...

Meta 2 Wont Charge

Good Evening! Recently my Quest 2 will not charge with the included cable and box. Nothing happens when I plug it in. I tried the box and cable on another device (cell phone) and it charges. What is odd is that a USB to USBC cable will charge the Que...

Accounant by Honored Guest
  • 301 Views
  • 2 replies
  • 0 kudos

Logitech K375S Not Available in Workrooms

I purchased a K375S as it was the cheaper option for a supported keyboard.All of the documentation shows that it is supported across basically everything, including being specifically called out in the Workrooms supported keyboards. When I open the a...

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Change phone after setup

Hi all. I want to get a Quest 2 headset for a family member and also run through the initial account/headset setup for them before sending it to them for Xmas. I saw one post 2 years ago in Oculus Go that it was possible to change phones, but 2 years...

Riivan by Honored Guest
  • 269 Views
  • 1 replies
  • 0 kudos

Signing Up Troubles with Oculus App

Recently I've made a new account on my laptop that has full admin just like my other original account. I wanted to connect my Oculus Quest 2 (or Meta Quest 2) to my laptop, so I decided to try to sign into the oculus app that was already on my laptop...

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qqem by Honored Guest
  • 239 Views
  • 1 replies
  • 0 kudos

Error HDSLVC2

I've been trying to play games on my device but everytime I select an app it kicks me and when I go into the quest store it gives me error HDSLVC2 I've tried rebooting it I've re-entered the WiFi password can you help?

gargia123 by Honored Guest
  • 7672 Views
  • 12 replies
  • 1 kudos
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