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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 17991 Views
  • 77 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Lost my Mic audio recording

Guys please someone help I was recording a series on the applab game catos I just got to the series finale and I didn't record my mic. Is there a way I can get the audio onto the video without having to lay it over on an editing thing? This video is ...

Resolved! Multiple accounts on quest 2, but can't pair on second account.

Hi, Can anybody help! I have managed to add a second account on my oculus quest 2 headset and all the apps are showing as I choose to share them, but I cannot pair the headset on the second account App, it searches and does not find it and does not p...

Rift display not working with HDMI splitter

Hi I hope someone can help me, I recently bought a new pc and a new oculus rift, however I only have one HDMI port on my pc and I needed it for the monitor. I bought a HDMI splitter however once I plugged in my vr and pc together my vr would now work...

ollypop4 by Honored Guest
  • 168 Views
  • 2 replies
  • 0 kudos

Quest 2 right controller stick drift

I have been having this issue for months now. It makes using the vr completely annoying. I have tried all the steps online. And it never gets better. I am looking to see what options I have other than tossing the whole thing.

Meta Quest PC app gives me pairing code

every once and a while (IT JUST HAPPEND NOW WHYYYY) the meta quest app pc app will open and give me a pairing code, as if pairing to me or my sisters headset. but, those headsets are OFF and FAR AWAY. so uhh, what's it trying to pair to...? im tempte...

Error when Live Streaming to YouTube

When I go to Go Live, and click youtube, and then cast it, for some reason, it says "something went wrong". This has happened all of the time and I am doing nothing wrong in the process. I have even tried starting a new stream, but it hasn't worked e...

FNAF Help Wanted 2 age restrictions in Australia

FNAF VR 2 AGE RESTRICTIONS! So I just recently turned 15 which is the apparent age you need to be to buy the game in Australia as for some stupid reason you can’t request that a parent can give access to the game. I learned this about 1 day after the...

TND_489 by Honored Guest
  • 235 Views
  • 2 replies
  • 0 kudos

Quest Link keeps freezing when starting a game

Hi, recently got a new computer and have been trying to get quest link to work, it’s my first time playing pc VR and it keeps freezing when I launch a game, it runs fine in the launcher area, the white gridded space, but when I launch a game it works...

Resolved! Quest Cash just disappeared.

I got £50 Quest Cash as part of a promotion when buying my Quest 2. I spent 10.99 of it on Onward, and I logged in today after a while to see that my balance has been completely cleared despite the Quest Cash being described as having "no expiry date...

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G0REFEST by Honored Guest
  • 271 Views
  • 3 replies
  • 0 kudos

Quest 3 Headset Won’t Turn On

My O3 headset turned black while playing. Now won’t come on at all. Shows it’s off line. I looked into meta help and my serial numbers don’t match. I’ve had it for 6months.

Quest 2 I can't install apps from my library android app

Hello!I think I have a serious problem. I'm trying to install an app using my smartphone app. The game is in my library on the smartphone app and when I click on “install” it’s says that is in queue. My quest 2 is online and I can even streaming to t...

“Settings keeps stopping”

Whenever I boot up my headset, it gives me the error “Settings keeps stopping.” Whether I click “App Info” or “Close App”, nothing changes. I can open up quick settings, however the tab to select Bluetooth Devices and pair them crashes whenever I cli...

Apps and games disappeared after Meta Account

When I changed my account from Facebook account to Meta account, all the apps and games in my library disappeared as if I didn't have any and I am still using Oculus Rift ,so how I an get my apps with Meta account

Can't remove my device on meta link

I have tried to remove my quest 3 from the meta link but its not letting me. I even factory reset my headset, and restarting my meta link but it won't let me.

Mochi6979 by Honored Guest
  • 141 Views
  • 2 replies
  • 0 kudos

Gift not recived

My friend gifted me blade an sorcery a couple of hours ago and it still hasn't arrived I checked spam email and normal but nothing

Tanziz by Honored Guest
  • 129 Views
  • 2 replies
  • 0 kudos

How to install Asgard's Wrath 2 for free

I bought the Meta Quest 3 with the Asgard's Warth 2 bundle. But when I want to install it, I have to pay for this game, altough the game was included in the purchase. I also got no E-mail from Meta Quest. So how can I get the game for free?

hjj.31430 by Honored Guest
  • 579 Views
  • 5 replies
  • 0 kudos

Purple light when trying to go into usb update mode??

I was trying to do a side load update but then no command with side led purple I was holding the volume down button and the power button how did I get this it’s weird I was scared and walked away from my headset when I got this error message and aske...

Birb1533 by Expert Protege
  • 382 Views
  • 5 replies
  • 0 kudos

Thoughts about Quest 3 Lenses

I purchased the Quest 3 headset and all of the accessories. Cost came to about $1000 U.S. Two days after using them, the right lens became blurry in the center. After close examination, I discovered a hair sized scratch. Why are the lenses made so ch...

Resolved! Beat Saber on meta quest 3

Hi, I have a problem. Yesterday I purchased Beat Saber in Quest store, but today after I tried to mod it, it unistalled, and now I don't have a install button in store, so I can't download my Beat Saber. What do I need to do to solve this problem?

Egogka200 by Honored Guest
  • 166 Views
  • 2 replies
  • 0 kudos

Job Simulator Height

Job Simulator on the Quest 2 has been giving me issues. I have my boundary set up correctly but when I go into Job Simulator the game puts my body in the ground, like the in game ground is above my waist and my head is just barely above ground. I can...

Indi321go by Honored Guest
  • 1326 Views
  • 7 replies
  • 1 kudos

can't login to oculus software

hi..i just bought a meta quest 3 and i already download oculus software..after downloaded the apps i can't login to oculus its say i need to enter local browser and after i enter the browser where i sign in my meta account nothing change with my ocul...

Game Audio not working while recording

So I have a quest 2 and I'm a content creator and so I want to record some games but the audio doesn't work anymore this problem happens on the walking dead: Saints and sinners chapter 2 retribution and vrchat but when I record on say gorilla tag or ...

Resolved! Log back in with another device

my brother gifted me his meta quest 2, and i tried deleting his account. Now i created a new one for myself, but on my meta quest i’m stuck on log back in with another device. It tells me to go to www.meta.com/device and log in and then enter the cod...

Resolved! My headset boundary isn't the right floor height

This only happened 2 days ago, and this never happened once and i cant fix it. The VR thinks im super tall, and even if i change the boundary floor it just doesnt want to fix it, and if i try to recenter it, it gets all tilted and funky, i cant play ...

orb01982 by Honored Guest
  • 236 Views
  • 1 replies
  • 1 kudos

Resolved! Is it damaging to charge quest 3 while playing?

Of course with the stock quest 3 wall adapter, but with a syntech 16ft cable. Though what I am more concerned about is wether it is damaging to the device to be charged while playing, short term or long term.

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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