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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

No keyboard when attempting to join WiFi network

Hi, I've got an issue with my Quest connecting to WiFi. I can see my network but no keyboard appears when I click in the password box so I can't enter a password and therefore I cannot connect to the network rendering the Quest useless. It doesn't ma...

Quest 2 has static lines

I recently encountered an issue when playing walkabout minigolf through steamvr where it looks like there are small vertical lines popping up for a split second. The normal menus work fine, but when I look specifically at the grass in the game, there...

Help recovering games after deleting Facebook

Hello, so I factory reseted my oculus quest 2 because my Facebook account got deleted and sadly lost all the games I paid for. I need to know how to get them back because I spent almost 200$ on games and now they are gone. I also made a new account b...

Email update

Hi I’ve updated my email account on my Facebook as I no longer have access to my old email. The old one is what my oculus is connected to and now to try change these settings oculus is asking for a code but does this code get sent to my old email tha...

Cazry by Honored Guest
  • 1 replies
  • 0 kudos

Oculus software won't download 15.5 gb

I have tried downloading the oculus software several times now. Mind you i have 200gb free. I have tried everything, from creating a VHD to download to a different drive nothing works. Anybody have a solution?

MrGerky by Honored Guest
  • 12 replies
  • 0 kudos

Resolved! TouchCalibration folder empty

my left rift s controller's joystick started drifting so after cleaning did not solve the problem, I found out about the calibration files and i could change the deadzone min but when I checked the folder was empty. Did the file location move or what...

EndyPo by Honored Guest
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Where Quest 2 controller deadzone data is stored?

I am struggling with my right controller's trigger a for a while. I am from Hungary, so no official support from oculus. I made some measurements, and the problem seems to be that when I depress the trigger all the way it only registers about 30% the...

zeppike by Protege
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Cant Install/Uninstall apps while apps are running?

Nothing is open on my pc but i cant uninstall or install anything through the Oculus app. Getting kind of ticked off since its been error, after problem, after bugfix, after update with this headset its not even worth. PLS HELP!

Stick drift

Hello i heard if you have stick drift that you could email oculus and get a new controller but I don't know how to get in contact with them

Broken controller ring for the quest 2

My ring broke the front half is missing from playing gorilla tag.due to this, it keeps losing tracking and floating off into space is the anything I can do about this?are replacement rings purchasable, Do I need to buy a whole new controller, or is i...

Record voice.

Hi. Does anyone know how to record you own voice when recording a gameplay?

I need help with referral credit.

I sent a referral to my son for oculus 2. The following week I brought him an oculus 2. After receiving it, he setup his device and responded to his referral. When he did the response he got was he's already have an oculus account and isn't eligible ...

Leon3rd by Honored Guest
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No option to sync media

I want to get the photos I’ve taken and post them to my Instagram so I asked a friend how to do that and she said sync them. So I looked up ok google how to do so only to find out I don’t have the option to sync media on the oculus headset. I can sha...

Niecy_313 by Honored Guest
  • 4 replies
  • 0 kudos

Game Refund on 14th day ---- Pop up says I can't

Bought a game on 08/01 with store credits and today 08/15 which is the 14th day I tried to have it refunded (with under 2 hours playing time) and got the pop up saying it was not eligible for refund. Please advise why if there are 14 days to try out ...


My avatar was changed into a female by my wife. When I went in to change it back I keep getting a network error. What the heck is this!!!

Resolved! oculus quest 2 controller input

Hi I just tried a free horror game called VR storyteller episode 0 but when I enter the game it won´t react to any inputs it just lets me look around. Same thing with the game called "one". There appears a message that says "press the trigger button ...

Tobi300 by Honored Guest
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Hard Drive Based Content

I have a non gaming laptop in which I have some VR content that is on an SD card plugged into the laptop. Is it possible the view the content via a datalink cable direct from the SD drive? Also, I am thinking about setting up a home network that I ca...

Purchased bundle pack, only one game delivered.

So I purchased a bundle, supposed to be 2 games and only 1 game was delivered. In addition, the game shows up on the headset but isn't under purchased apps on my phone on the app. Ordered using PayPal and I want a refund now or my other **bleep**ing ...

Aidenswat by Honored Guest
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Re: Oculus Avatars and other horrible deficiencies

So I've been reading that many people have accidentally picked the wrong avatars and then become stuck with it..there's no way to change it without deleting the account and starting over.. I know I don't speak for myself when I say that this is just ...

Sorro420 by Honored Guest
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Oculus Pin Reset

I don’t remember pin for oculus account and no longer have access to the email registered.

Trade in for my quest 1 for a 2

Will we ever get the trade in didn’t mark said he’s planning on making the headsets for affordable and more world spreed but then those like me who have the first one and stuck playing the old games and not able to get new ones since there crap if yo...

Having trouble re-installing a purchased app

After a few months of staying off my Oculus Quest, I came back to find that several of my apps have been uninstalled, including Beat Saber, the app I was planning on using. When I attempt to install it in the app library the text reads "queued...", a...

Beat Saber hits suddenly not registering

This is a very recent thing. Last time I played was over a week ago. But now when playing the same songs and changing nothing, my saber will go THROUGH the block, but nothing will happen but register it as a 'Miss'. This happens to 1 in 5 blocks or 1...

Ordered the Quest keys, but they were cancelled

Hello friends!We ordered 500 Oculus Quest keys for our game for the discount campaign.We received them, but after that their status changed to "Cancelled" .What can be the reason of their cancelling?

almiva by Honored Guest
  • 1 replies
  • 0 kudos