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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My friend can't create a Meta Horizon account

I'm writing for my friend and he cant make a meta horizon profile. He also can't remove account on accounts center. When trying to remove meta account or facebook account from accounts center he is told that he needs to create a password but is alway...

Ошибка установки программного обеспечения Oculus на Windows 10

Привет. Я пытаюсь установить программное обеспечение OculusSetup.exe, которое я скачал сегодня из раздела установки Oculus сайта (версия 1.51.0.0). Настройка направляет меня через установку, я выбираю место, позволяют ему время, чтобы загрузить неско...

Resolved! Brand new Quest 2, can not get a second account added. stuck on bubble screen after login

Hello All, I have a brand new Quest 2. Main FB Account works just fine. But turned on multiple accounts and tried to add a second account. After entering the email and password its accepted and goes to the bubble screen and stays there for ever. afte...

Low perfomance with usb c offical cable and usb c port

What is your issue? Hello, my usb c offical cable don't provide enough speed and I use a usb c port on the front pannel of the pc. It provide 360 mbps and It should be more. What have you tried? I tried to use a usb 3.0 beind the pc with an ordinary ...

Resolved! Intel Arc A750 - "Your system's graphics card is incompatible with the Rift system software."

Hello, I have a system with the new Intel Arc A750 graphics card, and I previously had an RX 570--my Oculus Rift S was working completely fine beforehand. Ever since I upgraded, I've not been able to use my Oculus Rift S. This seems evident whenever ...

Resolved! Account confusion

I created a burner facebook account when I bought my Oculus quest in 2020 when it required a facebook account.Somehow I now have a separate Meta account. I would like to delete the Facebook account to simplify things.Can I delete the facebook account...

No Email link to reset meta quest pin

I am trying to download a new game. I am being asked for a pin that I have never set up and when clicking forgotten pin the reset email does not come to my email address. I have checked the spam and junk mail folders. Can you please let me know how t...

Removing headset from app and web account

Hello,I have 2 issues1. I had a RIFT and I want to remove from the APP but I don't find any way to do it. I didn't have anymore the headset and it didn't exist in my web account. 2. I had a Quest 1 and I do the reinitialize option in the APP, it does...

Resolved! META QUEST 2: PAIRING

I can't get my Meta Quest 2 to pair, I have read all the other conversations about it and tried all those ways still with no avail. I have restart both mobile device and headset, deleting app - re downloading app, I can't factory reset on the headset...

Meta quest support issues

Anyone having issues with meta support? My vr headset came defective and I couldn’t return it to where I bought it because the box was open and ripped a little they said. Meta said I can replace it through them and they sent me a broken link they hav...

Resolved! Shared accounts

So my 2 nephews have a shared oculus account, shared email & facebook accounts & 2 oculus head sets. My son has his own accounts & vr head set. When they try to play together only 1 of my newphews can join at 1 time. Is there a way all 3 of them can ...

Resolved! Unable to uninstall First Encounters.

I have played enough with the First Encounters app that came with Meta Quest 3 from the start, so when I try to uninstall that app, I can't. Specifically, I go to "Settings" then "Storage", press the three dots to the right of First Encounters and pr...

Ready to chuck headset in bin!,

Storage space

I know I’m one of the few who have been able to install the Asgards game and have just purchased Medal of Honour only to find that I can’t download this game because there isn’t enough storage space on my headset. This seems crazy that you can’t have...

I'm afraid my headset is hacked because it says TV storage isn't working

I just need help please I'm worried

New D Link air bridge stopped working

I just started using the D link air bridge Monday and for the first few days it worked fine. I tried to use it today and I could not connect to the air bridge. The quest 2 attempted to connect and failed with no message. I went to the oculus app and ...

Transfer games to another quest 3

We initially bought a quest 3 to try it out and my partner and I enjoyed it. We bought some games that she would like, but now we bought another quest 3 so she can play at the same time. I have games on my quest 3 that I would like to transfer to her...

Unable to redeem eGift card

Hi, This is my second time posting this message - my first message was marked as spam for some reason. (https://communityforums.atmeta.com/t5/Get-Help/Unable-to-redeem-eGift-card/m-p/1126688) Therefore, I as posting it again... I received a gift of a...

Why does Quest 2 HURT so much to wear???

Seriously. Quest 2 sucks. It hurts my head no matter how I wear it.I've scoured the internet and the only "solutions" involve spending more money, which I shouldn't have to do; the base unit should be comfortable right out of the box. The problem is ...

Casting

I literally am in awe that I was recommended BY META to buy a chromecast for casting, and in the same month the feature was removed. You removed the ability to see my phone notifications, you removed chromecasting, it's like you got the money and the...

Meta refusing to honour its Black Friday Store Credit promotion

The Black Friday promotion in November 2023 (Meta Quest 2) stated that customers would receive a £50 (or $50) Meta Store credit on activation of their headset. This offer was an incentive to buy directly from the Meta Store.Not only has this credit o...

Resolved! Free Meta+ 6 months subscription with new purchases

When I bought the Quest 3 earlier today, the offer stated I get 6 months premium with the purchase of my 128gb quest. Now the website changed to say only 512gb Quest 3 purchases get the 6 months premium account. Do I still get it despite this? I unde...

Resolved! When I turn my meta quest 2 on, I see a grey screen then it turns off

I need help when i turn my meta quest 2 on I don't see the home i see a grey screen then after a while it turns off and i turn it back on and its still a grey screen (nothing but a grey screen) (NEED HELP PLZ)

Resolved! Asgards Wrath 2 can’t progress with cosmic projector

This question was asked by someone else, but I’m asking again because original answer did not help me. I got to the part where DM gives me the cosmic projector and tells me to use it, and then the game will not progress. I followed all the instructio...

Multiple Oculus Quests - How to set up headsets on the same device with different accounts?

So, I have multiple quests (more than 4) and some older Go's. I'd like to set them all up on separate accounts so that they can play against each other on multiplayer games. Problem is when I do the Oculus setup it logs me into the account that's on ...

Resolved! RTX 3050 TI LAPTOP

Hello would it be possible to add an update to make the gpu 3050 TI for laptops, compatible with oculuslink? Is there hope?

Quest 2 headset requiring organization login

Ive currently purchased 2n gen oculus quests (2) . At initial start up its requesting i log into and use my organizations email to set up . What organization? What is it talking about ? Meta is not helping , ive been going through this since Christma...

Need help with approving games for kid's account

Hey, I have an account and an account for my kid. I want to purchase 3 games for him but when I try to purchase it after I approve it on his device it just says request sent (after approval) can I purchase it on my device and link it to him or how ca...

Oculus Quest 2 issue with buying

HelloI've been trying to buy quest 2 for almost a month now, my orders get cancelled every time. I even made PayPal account (as support advised me) yet there's still a problem and now my money is locked (for another 20 days), christmas is around a co...

Oculus wont stop rebooting

When I turn on my oculus 2 it comes up to a screen with the meta M flashing blue as it powers up. After a few seconds my device powers down and then reboots. It then gets stuck in this cycle of powering itself on and off until I hold the power button...