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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 108409 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

2FA issues

I’m on a alt acc rn I have a really big problem so i setup/created 2fa on my main account and it was all set up on my phone but I recently had to get a new phone due to water damage and now I no longer able to use 2fa so I'm currently locked out of m...

Quest 2

Can I contact Meta by phone or chat? I have unmade charges on my account & other problems.

Meta Quest 3 won't connect to a hidden SSDI

I also noticed it will not connect to a Wi-Fi with a hidden SSDI. Normally the router I use has a hidden SSDI, not issues with the Quest 2, if I hide the SSDI it disconnects, if I make it visible its fine. I have checked and the Quest 3 did update to...

Gene357 by Protege
  • 1882 Views
  • 1 replies
  • 0 kudos

Worst customer service ever

I have had the worst customer service ever! I sent my oculus back a month ago to get a replacement and the email to return said to send everything back so i did. I only recieved a headset back with no controllers. I reported the issue and they told m...

Resolved! Air Bridge not available?

I'm looking to buy Quest 3 with Air Bridge for wireless PC VR, however it seems that Air Bridge can no longer be purchased from the Meta store. Was there any news about why it's no longer available or when it will be available again?

Oculus Quest Pro problem

Hello,I'm having trouble trying to get the aplication Remote desktop to work on my Oculus Quest Pro. It ask for the desktop app which i have already installed. Then it ask me to open my browser to continue logging in and when i open it nothing heppen...

Help with changing email address

I messed up and tried to log into meta with my new email address. It took me to a "setup new account" page. When I saw this, I closed it (without setting up an account) and logged in with my old email. However now it will not let me change the email ...

Occupunk by Heroic Explorer
  • 811 Views
  • 3 replies
  • 0 kudos

Facial interface

The nose area of the FI comes loose when any pressure is placed on either side. Nothing is broken, it just seems like it's not connecting properly. It almost seems like a feature for "wide faces". It's not causing a problem, I'd just like to know if ...

Oculus quest 2 accounts

Hello, I've been trying to add a new account to my oculus quest 2, but every time i try it flashes the same error message saying "Something went wrong. Please try again later". I've heard that i need to sign into my old account in order to add a new ...

Pocket.17 by Honored Guest
  • 304 Views
  • 1 replies
  • 0 kudos

Cant Access Account Due To 2FA

hello, i am writing from a secondary account as i have seemed to lost my access to my main meta quest account with all of my purchased games. I know the email and password, and i can sign in on the login page but there is a 2FA that appears and I do ...

Geehoddd by Honored Guest
  • 431 Views
  • 2 replies
  • 0 kudos

Headset suddenly not working

My VR headset has suddenly all gone to pot with all sorts of issues... can't create a boundary, won't let me get into the VR screen, hand movements not in sync - just not workiing . Not sure if this is a bug? I've tried rebooting but still not workin...

Dynan75 by Honored Guest
  • 344 Views
  • 2 replies
  • 0 kudos

BONELAB version 1.20 not appearing on Oculus app

Like the title says, the BONELAB version 1.20 (or patch 3 as some call it) will not appear on the Oculus app, yet appears on the Meta app on mobile and on the website store page for BONELAB. I have tried uninstalling BONELAB, restarting and repairing...

Hant_1 by Honored Guest
  • 2443 Views
  • 5 replies
  • 0 kudos

PTC V57 Face/Eye tracking in Home environment

I just updated to PTC V57, nice to have legs now but face/eye tracking (expression) is not showing on my avatar in the home environment anymore. It does however work on my avatar in other apps, like Wander VR. So, face expression and eye movements ar...

All of my games and apps have gone?

I bought a Quest 3 and was surprised to find that the dozens of apps I have purchased previously are nowhere to be found?? I've tried linking my Facebook account, unlinking it, logging in and out; factory resets, installing and updating the mobile ap...

Gifting Not Working

My friend was attempting to gift me a game yesterday that he already owned. Everything worked fine, it's just when he was asked to confirm the purchase, it kept saying " you already own this item" and it kept saying the same thing no matter where he ...

Dead headset - won’t turn on

I tried to reboot my headset using power and volume buttons simultaneously. Re-boot screen never came on and now my headset won’t turn on at all. Please help!

spxchick by Honored Guest
  • 379 Views
  • 3 replies
  • 0 kudos

Game Bonelab

Hello there,so for the past few weeks i've been experiencing some unexpected crashes and errors with my game "Bonelab" in the Oculus store.So i start the game, theres the loading screen, then it crashes.Please give me a refund or give me a solution t...

New quest 3 512g missing 6 month quest plus trial?

I receive my Quest 3 today, and signed up for the trial, but it said it was only a 1 month trial instead of the 6 month trial it was supposed to be with my purchase of the 512 model. How can I fix this?

gannoc by Honored Guest
  • 2092 Views
  • 5 replies
  • 5 kudos

Resolved! Supernatural subscription change

Looking for anyone who can direct me on how to get assistance from either Supernatural or Meta in regards to the subscription price changing? I signed up Aug 22, 2023 @179.99 USD/year which worked out to $258 CDN and then Sept 27th (35 days later and...

Unauthorized Charges By Meta

I see charges by Meta on my PayPal but it's virtually impossible to track why was I charged. And then there are 5 entries of Meta on my PayPal. I had removed you folks but it's still showing. Plus you don't have any phone number we can call? What kin...

Cloud save list of apps doesn't include Resident Evil

I am getting ready to factory reset my Oculus and I wanted to check that all my games would cloud save. I logged into my account on a computer, and selected Cloud backups. Only 5 games appeared. Resident Evil wasn't there. Am I missing something? I a...

Oculus Quest 2 keeps shutting down

My Oculus Quest 2 kept rebooting on its own, so I did the "Factory Reset" yesterday and now it keeps shutting down... repeatedly. Highly annoying. The power is fully charged and no damage to the headset itself either. How do I fix this?

Quest Pro stuck on userdebug firmware

Hi there, I've been trying to get support today with chat but with no luck. The 4 agents all drppoed communication and are not following up in email.I have a quest pro that is on a "userdebug" firmware version and I am unable to update it to a "user"...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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