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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3558 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

All my purchases and old account gone.

After the Horizon merge my account got weird. My email was no longer linked to the account. It changed to @RaidenTheRipper (my username) and I can't find any way to log back into that account. When I choose log in with Facebook? Gone. Logs me into my...

Not able to install updates

Anybody else having troubles installing the updates for , Echo VR, Endless riff, Oculus medium, and Skybox video player? It tries to install and fails every time. I have had 2 updates to the rift and another program successfully. Access isn't a probl...

Can't login via Facebook on Oculus/Meta PC App

After hours I can't figure out why it won't log me in on the PC Oculus/Meta app. It's the latest version and gives me the 4 options of "login with facebook" "login with Instagram" "login with E-mail" and "login with Oculus". I'm wanting to do it via ...

TmanMiku by Honored Guest
  • 2265 Views
  • 11 replies
  • 0 kudos

unable to get order id

Hello All, I bought an app recently, I am planning to return it. I have used it for less than 2 hours. when I return oculus is asking for the order id. neither am I able to find the order id in the email nor am I able to fund my purchase history? how...

Karges by Honored Guest
  • 270 Views
  • 2 replies
  • 0 kudos

Oculus Quest Store error / FitXR

Hello, I have a strange issue. I can't access the FitXR item in the Oculus Quest Store, I get this error when trying to access https://www.oculus.com/experiences/quest/2327205800645550Sorry, something went wrong.We're working on getting this fixed as...

owarida79 by Honored Guest
  • 1863 Views
  • 10 replies
  • 1 kudos

Resolved! Rift S controllers

are the inboard side buttons suppose to function? the ones that would be used by the thumb action. mine seem to do nothing

rhrichts by Honored Guest
  • 1131 Views
  • 9 replies
  • 0 kudos

Install game on oculus device not on pc

HiiI bought boneworks game through my pc oculus app store, and I have problems playing it on my oculus device.how can I install the game only on the quest device without connecting it to PC?Is the PC required to run the game?

Oculus software setup without headset?

I no longer have my Oculus headset, but I still have two working controllers and sensors. I was hoping to be able to still use them in some way while playing games and such in 'desktop mode', but i'm not sure if thats possible. The software setup req...

razrien by Honored Guest
  • 260 Views
  • 2 replies
  • 0 kudos

Air link

So my air link used to work just fine up until Thursday Oct 6 when I tried to boot it up and I couldn't launch it. So I tried removing the device from my oculus PC app and repairing it. Now anytime I try and pair the headset to the oculus app the app...

E779li by Honored Guest
  • 234 Views
  • 1 replies
  • 0 kudos

Oculus Controller Replacement No Updates

I've sent off my controller for a warranty replacement with only a damaged thumbstick to meta in September, it arrived September 22. I contacted support later on September 24 and they said they should send out my controller the following Monday. it i...

CastroMS by Honored Guest
  • 329 Views
  • 3 replies
  • 0 kudos

Resolved! Adapter for USB-C to USB should come in the box

I just got my Oculus Quest 2. so i'm new at it. My CPU does not have a USB-C port. i think it is silly that they do not include this adapter in the offical Oculus link cable box. the adapters off amazon are saying they will charge the unit, but cant ...

Resolved! Unable to add payment methods

Don't know what to do. I've tried multiple cards and even tried to add my paypal, but nothing will stick. Every time, it gives me the same error saying it can't add my payment method. Getting annoyed and really would like a solution or to receive a m...

Oculus quest 2 controller randomly disconnecting

I have an oculus quest 2 and it has suddenly stopped recognizing my controllers all the controllers do are vibrate repeatedly and have a flashing white light . It randomly worked one today and then went back to its current state . I’ve tried unpairin...

DxPxS by Honored Guest
  • 317 Views
  • 1 replies
  • 0 kudos

Can’t sign in on oculus

Yesterday my quest 2 headset asked me to log in when I was on the main screen. I checked my apps and none of them were there, everything that I downloaded didn’t show up, it only did on the app. I tried logging in with with Facebook because I merged ...

No command

I forgot my pattern on my quest 2 and when I try to factory reset it says no command I have no idea how to solve this issue

Resolved! Menu bar too high on screen and can not be adjusted down

On my Oculus Quest 2, a recent problem has developed where the menu bar starts midway up on the screen when in a standing position. This is not my ideal location for this bar, but at least it is useable. I can use the bottom bar to drag it from side ...

No referral credit

Hey guys, i've followed the guide step by step with a friend of mine, but none of us have received the referral bonus yet. he followed the entire guide, step by step, and it should be fine, but don't know what went wrong,

Zuracha by Honored Guest
  • 104 Views
  • 0 replies
  • 0 kudos

V46 release

Does anyone know when v46 will be released in the UK only got v44 2 days ago and really hoping it is before the new virtual home room time limit runs out

simmo67 by Honored Guest
  • 121 Views
  • 0 replies
  • 0 kudos

Eleven Table Tennis

Only in the lobbies, I have started to see 2 balls when I hit (but not when they return). Any ideas how to resolve this please. Restarting headset does not work. Thank you 

bonelab

while playing this game I had a headaches and IDK if its only for me and I thinking about refund this game and purchase boneworks instead so pls tell me if its only me if not tell me if boneworks will be ok

PatiTVR by Honored Guest
  • 235 Views
  • 2 replies
  • 0 kudos

Problems with audio volume when using earphones

I wear hearing aids because I suffer a fairly high level of earing loss.When I use my Quest 2 I prefer to remove my hearing aids and use earphones.This worked great until about a week ago.All of a sudden I've found that when the earphones are plugged...

They Have NO REPLACEMENTS.

Before you're impressed by their willingness to "replace" your Quest 2 if their hardware fails in any way. They have none in stock and will not amend your warranty while they wait for the device to be replaced. So if it takes two months to replace, y...

Rageburn by Honored Guest
  • 326 Views
  • 2 replies
  • 0 kudos
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