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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3735 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

V46 release

Does anyone know when v46 will be released in the UK only got v44 2 days ago and really hoping it is before the new virtual home room time limit runs out

simmo67 by Honored Guest
  • 121 Views
  • 0 replies
  • 0 kudos

Eleven Table Tennis

Only in the lobbies, I have started to see 2 balls when I hit (but not when they return). Any ideas how to resolve this please. Restarting headset does not work. Thank you 

bonelab

while playing this game I had a headaches and IDK if its only for me and I thinking about refund this game and purchase boneworks instead so pls tell me if its only me if not tell me if boneworks will be ok

PatiTVR by Honored Guest
  • 235 Views
  • 2 replies
  • 0 kudos

Problems with audio volume when using earphones

I wear hearing aids because I suffer a fairly high level of earing loss.When I use my Quest 2 I prefer to remove my hearing aids and use earphones.This worked great until about a week ago.All of a sudden I've found that when the earphones are plugged...

They Have NO REPLACEMENTS.

Before you're impressed by their willingness to "replace" your Quest 2 if their hardware fails in any way. They have none in stock and will not amend your warranty while they wait for the device to be replaced. So if it takes two months to replace, y...

Rageburn by Honored Guest
  • 326 Views
  • 2 replies
  • 0 kudos

Poor Warranty Support

I bought my Quest 2 direct from Oculus last November. I was really enjoying it but it started to suffer from stuck pixels. Oculus agreed to take it back under warranty but ever since they’ve had it I’ve been misinformed about the process and cannot g...

After Latest update can't access room boundary and floor level

Prior to latest update, room boundary and floor level were asked to be set with each device ON, before being taken to Quest home. After update, I am taken directly to quest home, and clicking the option to adjust boundary or floor level in settings d...

skrmisz by Explorer
  • 1182 Views
  • 9 replies
  • 1 kudos

RMA NIghtmare support has been no help!

So I contacted oculus and told them my headset was defective as it had quit working they approved a replacement told me to send it back I printed the shipping label packaged the headset and controllers sent them back they received it back two weeks a...

No puedo usar apps en los 5 visores oculus quest 2

Hola gente, les comento para poder obtener ayuda con el inconvenienteSoy profesor de Inglés y he comprado 5 visores oculus quest 2 de 128g para dar clases con una app en específico que he descargado. El problema se produce cuando se quiere acceder a ...

ipo0808 by Honored Guest
  • 217 Views
  • 0 replies
  • 0 kudos

meta won’t let me create an account with my facebook

so i recently tried to create a meta account because i cant access my headset without it now apparently, and as it has been so long since i set it up i couldn’t remember what facebook account it was connected to. i signed in with one, quickly realise...

removed FB login to email

Hi, we changed our FB account(husbands/dads) login to log in with email(sons), and then once in, changed the email to my son's. Now he can't access any of his games? Why is this so difficult? How can we fix this? We don't want any association with ou...

Downloads

All my purchases are missing !!! HELP !! I’ve spent hundreds of dollars and I’m not impressed.

wrau.2022 by Honored Guest
  • 361 Views
  • 1 replies
  • 0 kudos

Left trigger is no being read by games

Hi i don't know why but after some time my left trigger stopped being read by most games so i can't access normal actions and only works on the oculus menu and home i tested it before comparing VRchat with Pavlov shack, on VRchat y found out when I c...

Moldor616 by Honored Guest
  • 195 Views
  • 2 replies
  • 0 kudos

Quest 2 "limited connection" can't proceed with setup

Just got my Quest 2 today and upon setup I connected to my wifi, but it says "limited connection" the the 'done' button is still grayed out. I can't do anything else. I disconnected/reconnected, restarted my router, the quest, did a factory reset, do...

Controller battery power stays at 100%

I believe it's been since the v35 update the battery indicator on the controllers no longer functions. It constantly displays as 100% on the menu and the controller itself. Even if you have low battery power, the controller does not show an accurate ...

Oculus Quest 2 - Stuck on Link Black loading screen 3 dots

Spoiler (Highlight to read)Hey guys so recently I had a problem where when I tried to launch link through my quest 2 with a usb c cable it would get stuck on a black loading screen and take me back to the quest 2 menu, what I found out through Reddit...

ITZZHIRO by Honored Guest
  • 11470 Views
  • 7 replies
  • 3 kudos

Resolved! Quest 2 and Air Link - random image corruption

Whilst using Air Link I randomly (I'd say around once every 2 - 3 minutes on average) see small to medium parts of the image get corrupted (blocky discolourations). Everything looks normal on the monitor. If I look away and back the corruption disapp...

Oculus airlink won't launch

So I've been trying to turn on the airlink.I have v28 both on the app and on the Oculus quest 2 hardware. I form the connection and press thelaunch button.Once I do that, the screen turns black as if it's about to load something, but then the normal ...

Left Gamepad doesn't react after battery changed.

hi I have a problem with my gamepads : boths were off after long time not used. So I decided to change the batteries : the right gamepad swift on and I can connect to my Oculus Quest (1), but the left gamepad didn't swich on. I cannot see any light o...

Oculus link wont recoginze usb 2 cable

Hello everyone. I cant link using my USB 2 cable and it would just charge. But it does work with my phones USB 3 cable. The USB 2 cable used to work before and i tried to use it now after almost a year and it wont work now

Sneakoz by Honored Guest
  • 110 Views
  • 0 replies
  • 0 kudos

It won't let me log in

Every time I type in my email and password into the oculus app it just says "something went wrong." It won't let me play any of my games on my quest so it's super infuriating, I've reset my password about 5 times and tried typing it in like 100 times...

Anonymous by Not applicable
  • 9148 Views
  • 3 replies
  • 0 kudos
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