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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta / F.B. / Oculus attempting to claim the Quest 2 headset they sent me as brand new factory sealed, when clearly it is NOT & placing their own n...

Cant set up oculas

I got a oculas quest 2 no controllers to use with hand tracking because I could not afford one with the controllers and I'm planning getting them in the future but the oculas won't let me set up anything its just stuck on connect controllers is there...


HeiI want to change my email in the account because I lost all the information about this email.

Ayman0103 by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Meta robbed me on 30 dollars

Meta did not make it clear at all on how to redeem referral credit, now me and my friend both missed out on receiving 30 in store credit and I'm not happy aboutmetas approach to the program or the way they handled it. And as far as I can see, there i...

PaladinPv by Honored Guest
  • 2 replies
  • 0 kudos

invalid email and reset pin

i cannot retrieve the pin. the email is inaccessible and i cannot change my email address too without the pin. please allow me to change my email address to the right one so that i can reset the pin. otherwis i cannot make any purchases

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Quest 2 Controller stuck at 0%

My left Quest 2 controller is having an issue where it won't stay connected to the headset at all.I swapped in batteries and it says that its at 0%. The right controller's battery seems to be working perfectly fine. I tried a few different brands buy...

Purchases won’t work

I just recently got my quest 2, and when I tried to buy a game it said “request not completed. We noticed something unusual and, for your security this request couldn’t be completed.” I know there’s nothing wrong with my card, because I use it for pu...

CaroFlame by Honored Guest
  • 2 replies
  • 1 kudos

Upload error with no info

I'm trying to upload the app to the alpha channel, but I keep getting the same error no matter what changes I make.The error is this:ERROR: Sorry, we encountered a problem while processing the file you uploaded. Please try again later.Posting the log...

dsFury by Honored Guest
  • 1 replies
  • 0 kudos

past events I went to

I wish there was a way to see my past events activity. I saw a recent vr concert with a Japanese band and forgot their name. Anyone know?

cant redeem gift code

i gifted my friend demeo and i sent it to one of his emails not linked to his oculus account but it had a redeem code button on the email but that didnt do anything while he was still logged into his account, there was a code that didnt work because ...

Smurl by Honored Guest
  • 1 replies
  • 2 kudos


Hi, how can I 6pay for oculus in PLN?I dont have option to change currency, I have euro and idk to pay in pln.

Ploomyz by Honored Guest
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Resolved! Unable to access Oculus Quest 2

Hi Team, I created a separate account of Fb for my Oculus Quest 2 that I bought in Jan. That account was suspended and even after providing the ID, I didn’t receive any comms or access to my Oculus. So now, I am unable to access my Oculus and the sup...

Oculus quest 2: unable to load profile

haven't used my quest 2 for couple of months, just updated it and right now when I press profile icon I'm getting "unable to load profile, try later". Also all my apps are present but I can't launch any of them. I tried syncing with phone app and dif...

Unlock pattern

Why is it asking for an unlock pattern on saved browser passwords? Of course it's not accepting it. My phone says taking off the unlock pattern is not allowed on the headset. Am I going to have to go through a factory reset?Edit. I was able to remove...

Duncan999 by Honored Guest
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Non of my downloads appear in unknown sources

I’ve been trying to mod blades and sorcery get games of of sidequest tying to download cx file explorer etc etc and I have developer mode turned on and I have the unknown sources on my oculus but when ever I download something on my browser it never ...

NIXX973 by Honored Guest
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"Unable to connect with Oculus service."

I've been trying to open the Oculus software on my computer so I can use the Oculus Link feature for the past few days. However, upon the start it says "Unable to connect with Oculus service", making me unable to use the software at all (as well as t...

Merging Facebook and Oculus Account issues

I have been having trouble merging my Facebook account and my Oculus account. It says that this account has been already merged with another account. I know the issue is that I accidentally made another Facebook account and merged it with my oculus a...

Is this normal? (Glare) (Oculus quest)

Hello all.Some of you may have seen my previous post, but I have decided to make another since my question has slightly changed.When ever the center of my headset's vision is on a dark colour, a glare appears in the center of the headset vision that ...

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Oculus rift S loses tracking and disconnects often

So every time I use the headset I lose tracking to the controllers, the game freezes and i have to reboot it a few times to get it to work again. the mic stops working often aswell. could someone read my logs for a suggestion I've reset the pc and th...

Referral credit?

Still awaiting referral credit a week after activation. Can anyone tell me when I shall receive it? Thank you.