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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

how setup 2 devices

Hi, I just bought quest3 I have a quest2 too, what is the best way to set up both where my Quest 3 will be my main and a guest can use my Quest2. Do I need to reset my Quest2? or just change the set up ?

The use button in Oculus Home does not work correctly. Help

The use button in Oculus Home does not work correctly. The laser pointer lights up blue, as if I'm pressing the use button, but at the same time, the Meta Quest 2 headset shows that my finger will not press the button. This button starts working in g...

OMOH619 by Honored Guest
  • 515 Views
  • 2 replies
  • 0 kudos

Resolved! I have to purchase uboat again

So I pre ordered a game called U-boat the silent wolf and it finally came out today so I went to check and it showed the 19.99 even tho I pre ordered months ago

Right Controller tracking drift

Hello,Since a few days I have the problem that the right controller is no longer tracked correctly.In quest 3 the controller wobbles back and forth so that it is difficult to do precise things.Everything is fine with the left controller.Cleaning the ...

sNyteX by Honored Guest
  • 792 Views
  • 5 replies
  • 1 kudos

Wheres the referal credit I recieved?

My friend sent me a referal link for £23 game credit I accepted it and it says "There was an issue with accepting this credit, either different country or already accepted. As the software is so flaky I wondered if it did actually accept it anyway as...

Davidtja by Honored Guest
  • 388 Views
  • 2 replies
  • 0 kudos

Boot loop

When i try to start up my oculus quest 2 it shows this white box sqaure thing and a green line bar and it finished and then i stay stuck on boot loop like the meta logo shows and then it repeats the same thing

AmRed5 by Honored Guest
  • 813 Views
  • 5 replies
  • 0 kudos

Pc link and pc requirements.

My pc specs:- Asus Rog Strix B460-h- i9-10900F- 32gb ram DDR4- XLR8 3080TII know that the Meta quest 2 Link cable goes connected to the Motherboard but... Does the Meta Quest 3 does too? I am about to buy one and I am really scared that the only usb ...

Resolved! Lens Condensation Buildup

Is there any advice or support on preventing lens condensation? This happens every time I put on the Quest 3 and it instantly fogs up, I shouldn't have to hold my breath to put on the headset so it doesn't do this?!My routine is now just: Put on Ques...

Resolved! Restarting loop

Hello. My quest 2 constantly restarts. I left it off for 30 mins and still an issue. It’s charged.

App sharing

At one time I had an oculus 1 and oculus 2. The oculus 1 had app sharing enabled. I no longer have access to this device, but I am unable to set app sharing on my Oculus Quest 2. Unfortunately, the oculus quest one has been removed from my account an...

Rick622 by Honored Guest
  • 829 Views
  • 2 replies
  • 0 kudos

Log into headset

Hi I have just updated my oculus 2 then it will not log me in to new log in it keeps giving me a code I then go online and use code phone say sll succesful then back to oculus and give me another code cannot use my oculus at all not very happy please...

Returned meta quest 3 for refund

Hi, I returned my meta quest 3 for a refund, FedEx tracking shows delivered signed by … on November 9, meta quest return status says awaiting arrival, meta quest costumer service ask me to contact FedEx, FedEx told me item was delivered at the reques...

mura27ok by Explorer
  • 1430 Views
  • 7 replies
  • 0 kudos

Can't access games

My meta and Facebook accounts won't sync up it created a new account that doesn't have all my games and when I try to sign in it just signs me in to the new account

turt74 by Honored Guest
  • 498 Views
  • 2 replies
  • 0 kudos

Pirate shooter game

HiI had the game pirate shooter on my meta 2 , for some reason it has disappeared from my apps library! . This has happened within the past week?Any ideas??Thx

Stuck on logo screen

Hi. My sons meta quest 2 is stuck on the logo screen. We have held down the volume & power button and get the options to reboot etc. I presume we need to do a factory reset however will he lose all his games, friends, cosmetics on gorilla tag etc.

dplpvr by Honored Guest
  • 745 Views
  • 4 replies
  • 0 kudos

I can't use permanent MAC to connect Wifi.

I know the MAC address shown in "System-About" is fake both in VR and mobile app. I added a wifi which is hidden in my company and set the MAC address to "Use Device MAC" . But when I clicked "Connect" button the "Use Device MAC" changed to "Use Rand...

Buying shiny rocks in Gorilla Tag

I’m trying to buy some shiny rocks for my son to use in gorilla tag, but I can’t work out how to buy them from the Oculus app any more. The other day I found an option of how to buy them in the app and saw that 5,000 were £14.99, but now I can’t seem...

Unfixable black screen

I was playing a game and it when completely black and I have tried everything and I have left if for a couple weeks and nothing has changed

cant pay via paypal

every time im trying to buy a game on the meta store it just says "Your PayPal payment could not be completed. Please update your PayPal information or try using a credit card. If you continue to experience this problem, please contact PayPal."

ardail by Honored Guest
  • 981 Views
  • 3 replies
  • 2 kudos

Resolved! Quest Pro file transfers

Why on earth is this problem still not fixed. Many files complete transfer from pc but don't show up in the quest pros folder

Request Not Completed- Error Message

I have been using meta for about 4 years now and never have I ran into an issue this annoying. Everything was going great until I encountered a glitch that would not let me leave passthrough or access the menu or games. So from there I needed a facto...

Oculus doesent see controllers

my oculus stopped seeing controllers. Batteries are charged. Tried restarting the headset. Still can't see the controllers.

Wilkirya by Honored Guest
  • 502 Views
  • 3 replies
  • 0 kudos

Black screen of doom.

My Son's occulus 2 has a black screen and nothing seems to be working!Pc man at our local VR centre has tried to factory reset but with no change.Help! (I totally have no idea with tech!)

unimonke by Honored Guest
  • 434 Views
  • 2 replies
  • 0 kudos

Unable to View Local VR Video

I recently purchased a Meta Quest 2 to watch VR videos locally on the headset. However, the only way to play videos in VR is over the internet with the built-in Meta browser. Is there a native function I am missing for playing local VR videos in actu...

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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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