Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 53748 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Two oculus quest 2's on same account games query

I currently have one oculus quest 2 on my account with 10 purchased games on. If I was to buy another oculus quest 2, register it to the same account, can I download these games onto the new quest 2 as I have already purchased them for the other head...

Changing admin and backing up saves on games

I understand that to change admin settings that I must factory reset. Problem is that this will erase all progress i have in the many games I play. While I have no problem re-downloading games and apps I've acquired, is there a way to sync save data ...

meta app not advancing

I just purchased the quest 2 and downloaded the app. The app will not progress past the "continue as" screen. It will not let me install or pair my quest 2 making it an expensive paperweight. How do I get past this screen?

PC Can See Files, app will not connect Oculus quest 2

The computer Can see the folder for files on the Oculus Quest 2 as I have developer turned on, the Oculus LInk app will not connect it does not see the device I will not attempt wireless because thats a worthless option. Do you need to buy the over p...

Move games and progress from one account to another

I'm going to buy my own Occulus quest 2 and no longer play on my partner's account. Is it somehow possible to move games from his account to mine without losing the progress and all the money invested? I have put a lot of time and money into the game...

Quest 2 Quest Link Freezing

I just started to play some PCVR games on my PC and it just starts freezing. Whenever I try to play, a couple minutes in it just freezes and the screen turns 2D and there is just a bunch of jagged lines around the screen. Sometimes it does not even l...

Xoapyy by Honored Guest
  • 1036 Views
  • 11 replies
  • 0 kudos

Horizon Workrooms not working

So when I log in to the web app, and go into my workroom, I can't click anything. It doesnt let me click literally anything. Any button i try to press it doesnt let me. It doesnt do anything. Can someone help?

Video Participants in Horizons Workrooms

How can video only participants in Horizons workrooms change seats? The room owner has a greyed out button to assign seats. Will that be enabled soon? We have some teams with participants that will have headset units and some will be on the web app t...

Quest 2 Headset will not load content

My quest 2 header is connected to 5GHz WiFi and it says the signal strength is excellent. However, the past two times that I have gone to use my headset, no online content nor my apps library will load. I can click on it but the three blue buffering ...

Resolved! Problems WebXR MSEdge via Airlink

I use Airlink to connect to my PC and then normally I could start a MSEdge browser and open VR content by clicking on the VR icon (e.g., see video immersiveweb.dev).Since January this year, this does not work anymore. I get a screen that says that MS...

RJ81 by Explorer
  • 1057 Views
  • 4 replies
  • 0 kudos

Oculus Quest 2 uploads multiple videos to Facebook.

Whenever I record gameplay and try to upload a video to Facebook my Oculus Quest 2 will send multiple uploads of the same video that I will then have to go back and remove from my timeline. So far today I have removed 5 or 6 duplicates of a video my ...

Dockles by Honored Guest
  • 1125 Views
  • 4 replies
  • 1 kudos

Account merge

We have an issue where the main account holder (my partner) has purchased beatsaber through the headset. I then happily played the game on my account and used a credit voucher to buy the linkin park pack. I didn't realise at the time this is now only...

Staroxi by Honored Guest
  • 504 Views
  • 3 replies
  • 0 kudos

Refund Request

I recently got the duo pack that had Please, Don't Touch Anything and Prison Boss VR. Later I decided they weren't the best match for me after playing each game for about 10 - 30 munutes each, but when I get to get a refund it said I couldn't because...

accounts

i’m trying to create a new account in oculus and it says” error occurred.” I put it in 5 or 6 times and it says linked for a second then says error occurred

Ansarts by Honored Guest
  • 429 Views
  • 3 replies
  • 1 kudos

Casting to computer

When casting to my computer it just randomly stops casting and I can not find a solution. please help.

Shiny rocks not recived

I bought my son 5000 shiny rocks on his gorilla tag and did not recieve them on his device, but the money has been taken out my bank n I received receipt for the purchase. I have my receipt number if needed

Slicerdog by Honored Guest
  • 529 Views
  • 2 replies
  • 0 kudos

Game Disappeared

I have gone to play Job Simulator today which I purchased and it has disappeared from my games library. Why is this and how do I get it back?

Resolved! Casting

So I have the guest 2 pair to my phone and can has to my phone but my second account can’t get the quest 2 to pair to their phone and can’t get it to cast to their phone? How can I fix this so when I’m not using it another phone can be casted to

Quest 2 jitter/stutter and other display issues

So i recently got my quest 2 for Christmas. I play games like Beatsaber, alyx, clash of chefs, vtol vr etc using steamvr and the virtual desktop application. I keep noticing my games are constantly jittery and stuttering, oftentimes displaying a blac...

Resolved! Double charged and then took away the game!

Help, I was double charged for a game and when I requested a refund they refunded my account but took away the game. So now I have paid for a game I don't have!!How do I get it back??? Any help appreciated!

Oculus link problem

I just got a intel i5 4590 CPU into my pc and link still won't work.my things graphics card - AMD Radeon R9 370 Series processor - intel i5 4590i have a good link cable

Reset Quest 2 without losing wifi credentials possible?

Is it possible to do a soft reset of a Quest 2. I have a lot of Quest 2 headsets for a class and one of them needs to be reset due to an unlock pattern being forgotten. If I reset it, I have to submit an IT support ticket just to get it back on wifi....

GierVR by Honored Guest
  • 334 Views
  • 3 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels