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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Asgard Wrath 2 balance stone for Horus
Wtf now i have a new big problem...it is impossible to give the balance stone to horus it disappear and goes back to my inventory...i cannot go further this game is soooo annoying and becomibg less and less fun to play !
Pavlov Shack refund not refunded
I refunded the game Pavlov Shack a couple days ago, cause I heard that it was a good game, although it wasn't as fun as I expected, so I refunded it, and I still haven't received it, even though the terms and conditions say that it will take about 72...
Unsupported post request
Once I am using the Oculus app and merged my old Oculus account with my Facebook account it asks me to log into Facebook and when I do it does not let me and says "Unsupported post request". Please help me!
Oculus core mobile services keep stopping"
HELP! My sons Oculus Quest 2 keeps coming up with "Oculus core mobile services keep stopping" I've tried everything apart from factory reset.(Absolute LAST RESORT)This has happened to it before and he did a factory reset and lost everything and was c...
Resolved! Can't play Walkabout Golf VR simultaneously with app sharing
I have tried to play Walkabout Golf VR on 2 Headsets (Q1 & Q2) I have tried the Appsharing method on the Q2 and using a sub account. I have also tried to use the same admin accounts on both the Q1 & Q2. Neither option will let me play multiplayer tog...
Referrals, promos and delayed shipping
For those of us that ordered Quest 3 December 17th and are still waiting for shipping labels / shipping, will we still get the Asguards Wrath promo and the 6 months free subscription? AlsoWhat about our 60 referral for someone that is waiting for The...
Unable to cast to Vizio smart tv
I've seen other people with this issue but very few had it resolved. Does anyone know why the Meta Quest 2 can't cast to the Vizio smart TV? I already did all the troubleshooting and it doesn't work. I saw someone say they bought a Chromecast and it ...
Resolved! Stuck on a black screen using air link
I recently got a Quest 2 for christmas and i have been quite satisfied with all features except the Air link. Whenever i launch the quest air link i am greeted to a black screen. Occasionally i will see a still beam from my hands but nothing else hap...
Can't reach oculus service.....What should I do??
I bought the product yesterday from Amazon.There was no battery or manual. I felt something strange, but decided not to care about the pleasure of receiving the product. However, after the installation of the program can not proceed. I've tried repai...
Quest 3 not seen in PCVR
Help! Quest 3 on pc is showing connected but then says headset can't be seen. I have done everything I know to do. Help
Wont let me add card info on my quest 2
I recently got a quest 2 and when I try to put in card info, I get a message saying we cannot add purchase info or something along those lines. I’ve tried to change my internet, device, and card info, but I still get the message I tried a lot of stuf...
LOCKED OUT AGE RESTRICTION
Son (9yearsold) gets meta quest 2 for Christmas, sets up account. Me (parent) tried to set up parental controls AFTER HE MADE ACCOUNT. I then changed his age and now it's asking for proof of ID/verification and the headset Is locked so it cannot be u...
Resolved! Quest 3 Beat Sabre Song Pack Sharing.
Hello. Anyone able to help with this. I have accounts on my quest 3 for me, wife, kiddo. Finally got all their apps working but my wife can see any of the beat saber sound packs I bought. She only gets the basic. when she tries to buy them herself it...
Resolved! Free games
Yesterday I bought meta quest 2 and I didn’t receive two gems. I didn’t receive the code. Golf was supposed to be free but yesterday i had to pay for it
App "Can you hear me?" for free...
Hi All...Virtual reality project developed for the Voice of the Oceans Institution, which is a non-governmental organization dedicated to combating ocean pollution. The Expanded Voice of the Oceans project marks the beginning of its collaboration to ...
How does one get help with a child's deactivated account?
My son tried accessing his VR and it popped up that his account has been deactivated. I tried to check but can't figure out how to get help. They sent several emails to an account I created for him to be able to use VR but we don't check that email e...
Teen can’t request PG or above apps
My 12yo cannot request access for any apps above G rating on his Quest 3. He is trying to access Roblox and Job Simulator. I have tried gifting the apps to him and it won’t allow me to do that either. The Review App button is greyed out. Is there a s...
Account to be suspended.
What can I do if my account is about to be suspended on January 12th?. My son, is the one that uses the vr but because he still 9 years old I can not create a child account for him. He will be 10 in March. It is hard for me to believe that I've paid ...
Meta Quest 2 turning off randomly when I just bought it.
I just bought my meta quest 2, and when i try to set it up, it keeps turning off randomly. Any idea what’s wrong with it?
Meta quest headset is played in a secondary account, but my phone can’t get recording off of the sec
Ok so I’ve lost many oculus accounts and had to make new ones, when oculus switched to meta I had to make another account also, something crashed eventually causing me to have to factory reset, I tried to log back in but couldn’t, it would say my hea...
It looks like there isn't an account associated with that email.
Hi! I did a factory reset on my Quest 2 after not being able to use airlink for some reason. I wanted to log in through the work.meta/device during setup, but after the second page I cannot get through. It says my email address is not setup which is ...
Pro touch controller Not connecting.
After hitting my pro touch controllers together they will not connect especially the left one. It says it's connected. I've unpaired then repaired it. I factory reset. I regular reset. It's still does not pair. I've tried charging the controller and ...
Meta 3 Not holding a charge
We've been trying to charge the Meta 3 since purchase. We are using the cable provided and have tried multiple outlets in the house. We have also tried with the unit on and off. Still no charge.
Resolved! Quest 3 Not charging on charging dock
It's difficult to get the Quest 3 to charge on it's charging dock with the elite strap w/ battery. If I hold it down with my hand, or raise the back of the strap a little it charges. As soon as I release it, it stops charging. It looks like the plast...
Resolved! Resolved Issue - App Sharing Not Able to Play Simultaneously
I keep getting error messages that I can’t play the same game on different oculus’s at once even though I am admin in both and it’s still not letting me. It worked 2 weeks ago but has no suddenly stopped working. I’m not going to be buying the game a...
PB with Oculus App double choice
Dear all,First of all, Happy new year everyone.I am facing an curious problem when I launch the occulus app on Windows, I have a double choice for the fresshing rate (see picture below) ? Does anyone had the same issue ? I try to uninstall and reinst...
Resolved! Quest 2 Not pairing using 5 digit code
Hello~ We are trying to pair our Quest 2 headset to our phone. It says to enter a 5-digit code, which we do, and it says it cannot find the headset. We have tried this on an i-phone, android phone and a Samsun tablet with no luck. Thank you for your ...
Gorilla tag and Rec Room not loading
My son had the quest 2 for Christmas and since yesterday Gorilla Tag and Rec Room won’t load. The monkey logo flashes up quickly sometimes but then the screen just goes black. With Rec Room the screen is just blank. We have tried uninstalling and rei...
Resolved! When loading vr game laptop crash
who can help?As soon as I want to load a VR game in Oculus software, my laptop freezes, sometimes after 3 minutes of playing, but usually immediately. connecting with link cable or airlink makes no difference.everything is up to date and the software...
Referral issue
I am having this issue with the referral.Unable to accept referralThere was an issue accepting this referral. You may not be eligible because the country or region is not supported, you referred yourself, or you already accepted this referral. Can an...
